1. Public Sector Excellence in Europe Dr. Johannes Moeller, MPH EFQM Executive Committee Professor Dr. Dr. h.c. Hans Sonntag EFQM Governing Committee Istanbul, 06.09.2002

2. 2 What it is and what it is not EFQM was created in 1988 with the endorsement of the European Commission EFQM is membership based, not-for-profit organisation EFQM is not a European bureaucracy Turkey is an important partner in EFQM reflections EFQM Mission Driving Force for Sustainable Excellence in Europe EFQM Vision A world in which European organisations excel

3. 3 Public Sector Relevance “A functional public sector is among the basic capabilities that gives value to human life” (Sen, 1999) Total public sector expenditure in Europe in 1997 3,45 Trillion EURO (48,4% of GDP) Public Sector Representation at EFQM: Governing Committee (GovCo) Executive Committee (ExCo) Public Sector Steering Group (PSSG) Communities of Practice (CoP)

4. 4 Public Sector Vision Promote and support improvements by the use of excellence concepts in Public Sector organisations throughout Europe A world in which European Public Sector organisations excel

5. 5 Public Sector Action Public Sector Steering Group: Education Health Government European Commission etc. Links: Memorandum of Understanding with potential partners Mechanism for input to PSSG, CoP and ultimately EFQM Invitation to join meetings and benchmarking activities Achievements: Secondee appointed Public Sector Family Conference Vision into action plan NPO Forum

6. 6 What makes the difference …

7. 7 Public Sector Action: Health “Health and Education are the two cornerstones of human capital” (Shultz & Becker, 2001) EFQM Health Sector Group created in 1998 members60 countries14 (Turkish representation vacant) meetings 18 Infrastructure Terms of References Vision into action Programme Annual Report Brochure

8. 8 Public Sector Action: Health EFQM Health Sector Group Conferences (e.g. Istanbul 1999, EXPO 2000) Partnerships (e.g. WHO, ESQH) Pioneers Benchmarking Crosswalking (e.g. certification, accreditation) Research (e.g. reliability, validity) Literature list Project archive

9. 9 Public Sector Excellence "Vision without Action is simply dreaming, Action without Vision is merely activity, Vision with Action, you can change the world." (Barker, 1999).

10. Public Sector Excellence in Europe Dr. Johannes Moeller, MPH EFQM Executive Committee Professor Dr. Dr. h.c. Hans Sonntag EFQM Governing Committee Istanbul, 06.09.2002

11. Correspondence Dr. Johannes Moeller, MPH EFQM Executive Committee School of Public Health, University of Bielefeld, Germany johannes.moeller@uni-bielefeld.de Professor Dr. Dr. h.c. Hans Sonntag EFQM Governing Committee Medical School, University of Heidelberg, Germany hans-guenther_sonntag@med.uni-heidelberg.de