1. Interpreter Services at SHC Claudia Soronellas-Brown csoronellasbrown@stanfordmed.org csoronellasbrown@stanfordmed.org 724-8735 Luis Alberto Molina lmolina@stanfordmed.org 721-1644

2. Interpreters & Translators Interpreters facilitate communication between people: listening & speaking (or signing) from one language to another Translators work with documents: reading the text from a (source) language and writing its intended meaning into another (target) language

3. What do Interpreters do? Interpret at bedside/or clinic Simultaneous interp. (in group sessions, teaching, sessions, support groups) Sight translation (short docs) Video medical Interp. (video conference)

4. What we don’t do Obtain consent Make appointments for patients Verify insurance information Witness documents Provide patient navigation services However, we will interpret in all of these situations.

5. Materials Informed consents Discharge instructions Pt letters Medical reports (MRI-CT-summary reports) Marketing (brochures, signs, flyers) Guidebooks Information for pts Chaplaincy, social work etc. Scientific articles from Journals

6. Transplant clinics (BMT, Kidney, Liver, Heart/Lung) International Medical Services Social work Pediatrics OB Marketing/HR

7. DOCUMENT MANAGEMENT MULTI STEP PROCESS QUALITY CERTIFIED TRANSLATIONS

8. Languages Spanish Chinese Russian Vietnamese

9. Benefits of translated materials Compliance More comprehension Less complications (and cost)

10. Writing for a successful translation Plain language No ambiguity No idioms, no double negatives Specialized terminology Abbreviations, symbols, units of measure

12. Diabetic Gastroparesis( 당뇨병성위마비 ) 당뇨병성위마비에 좋은 식이요법 환자교육 당뇨병성 위마비 ( 위가 비워지는 속도가 느려지 는 증세 ) 는 오랫동안 당뇨병을 앓은 사람에게서 발견될 수 있습니다. 위의 내용물은 음식을 섞고 갈아서 걸죽하게 만드는 연동운동에 의해서

13. Example of sign in construction site (Italian) “The entry is forbidden to those not associated with the works” “Unauthorized entry prohibited”

14. Sign at dry cleaning store in Tokyo DROP YOUR PANTS HERE FOR BEST RESULTS

15. Hotel in Athens VISITORS ARE EXPECTED TO COMPLAIN AT THE OFFICE BETWEEN THE HOURS OF 9 AND 11 A.M. DAILY.

16. Sign at Bucarest hotel lobby THE LIFT IS BEING FIXED. DURING THAT TIME WE REGRET THAT YOU WILL BE UNBEARABLE.

17. Hotel in Paris PLEASE LEAVE YOUR VALUES AT THE FRONT DESK

18. How to access SHC interpreters Email: InterpreterServicesSHC@stanfordmed.org Email: InterpreterServicesSHC@stanfordmed.org Tel: 650-723-6940 Translation Services (SHC) csoronellasbrown@stanfordmed.org Tel:650-724-8735