1. Chapter 9 Computer Technology MacMullen, Surana, Waymack

2. What Is Technology? “The practical application of knowledge especially in a particular area” – Merriam Webster On-Line “The practical application of knowledge especially in a particular area” – Merriam Webster On-Line Anything that increases productivity or helps ensure quality Anything that increases productivity or helps ensure quality

3. Some Early Technologies: Club Club Fire Fire Lever and Fulcrum Lever and Fulcrum Wheel Wheel Pulley Pulley

4. Data Collection & Data Analysis How Do Companies Collect Personal Data From Customers? How Do Companies Collect Personal Data From Customers? What Do They Do With That Data? What Do They Do With That Data?

5. Statistical Analysis - Making sense of the data collected - Software packages  Custom software packages  Off-the-self software packages  SPSS www.spss.com  Spreadsheet add-on packages  Crystal Ball  Analysis-it www.analyse-it.com

6. How does Crystal Ball work? Copyright (2000) Decisioneering www.crystalball.com

11. Process Control Process Control Process Control –Monitors Process –Provides real-time info on process –Aids in maintaining quality of process Reduce variation in quality Reduce variation in quality Reduce variation in operations Reduce variation in operations –Many off-the-self packages available SQCpack www.sqcpack.com SQCpack www.sqcpack.com

12. Process Control Machine Control Machine Control –CNC, ASRS, PLC’s, FactoryLink –Can provide automated process control –Easy to change, adapt –Can provide for data collection –Newer equipment is networkable

13. Automated Test & Inspect Simple go-no-go detectors Simple go-no-go detectors Vision systems Vision systems –Available with multiple cameras –Designed for use with PLC –Customized for the task –Software packages readily available

14. Automated Test & Inspect Advantages Advantages –Usually provide 100% inspection –Quality criteria is consistent –Provides for easy data collection –Can be used with statistical software –Can reduce the level of manual inspection –Lower costs long-term

15. Automated Test & Inspect Disadvantages Disadvantages –High equipment costs –Need highly skilled support –Worker resentment –Requires trust of the system –Rapidly evolving technology –Operating environment problems –Lengthy installation process

16. Software Types Available CAD – Computer Aided Drafting CAD – Computer Aided Drafting CAM – Computer Aided Manufacturing CAM – Computer Aided Manufacturing CAE – Computer Aided Engineering CAE – Computer Aided Engineering MRP – Materials Resource Planning MRP – Materials Resource Planning MRP II – Manufact. Resource Planning MRP II – Manufact. Resource Planning CAPP – Comp. Aided Process Planning CAPP – Comp. Aided Process Planning CIM – Computer Integrated Manufacturing CIM – Computer Integrated Manufacturing

17. Software Types Available MIS – Management Information System MIS – Management Information System MES – Manufacturing Execution Systems MES – Manufacturing Execution Systems ERP – Enterprise Resource Planning ERP – Enterprise Resource Planning HRIS – Human Resource Info. Systems HRIS – Human Resource Info. Systems TQM – Total Quality Management TQM – Total Quality Management

18. Team questions to consider How will you team business utilize computer technology? How will you team business utilize computer technology? What do you feel is the most important type of software for your success? What do you feel is the most important type of software for your success? Why is the software important? Why is the software important? What are some of the problems with using this type of software? What are some of the problems with using this type of software?

19. Internet: Began in 1969 as a means of exchanging data between Universities and U.S.Military. Began in 1969 as a means of exchanging data between Universities and U.S.Military. 1994, the first commercial web browser. 1994, the first commercial web browser.

20. Some other Electronic Communication: Intranet Intranet Instant Messaging Instant Messaging Video Conferencing Video Conferencing Virtual learning Virtual learning Document Management Document Management E-Learning E-Learning E-Government E-Government

21. Some other Electronic Communication: E-Commerce E-Commerce Business – to – Business Business – to – Business Business – to – Customers Business – to – Customers Web Design Web Design

22. Discussion Question: How would you give your companies How would you give your companies e-commerce abilities? What are the benefits your companies would have because of the Internet and electronic communication? What are the benefits your companies would have because of the Internet and electronic communication?