2. NetVersant Service Offering  Messaging Division  All employees with 15+ years in voicemail  Ex-Octel applications specialist, technicians, trainers, database  PBX Division  Nortel Elite Partner  Avaya Platinum Partner  Nationwide  Cabling, Wireless and Security

3. California State University East Bay  48 Ports CallXpress  Intecom Integration  Intense Call Processing  Reasons for Procurement  NetVersant Responsiveness  VOIP Integration Options  Unified Messaging Options

4. Market Insight  Three key technology decisions:  How and when should enterprise deploy IP telephony?  How and when should enterprise replace legacy applications?  How and when should enterprise deploy UC applications?  Consider these decisions separately to avoid ending up with great infrastructure and inadequate applications in the long term

5. Higher Education Profile  PBX  Significant TDM deployment / Partial IP deployment  Mixed vendor environment  Voice Messaging / Call Processing  10-year+ technology  TDM only  Not data friendly, limited upgrade path  Extensive call processing applications  Call processing varies by department / school  Groupware  Multiple email environments  Disparate clients  Blend of PC’s and MAC’s  Increasing importance

6. Critical Factors for Messaging Migration  Extensive legacy call processing requirements  Automated attendant menus  Day, hour, departments, tenants, levels, etc.  Voice forms, questionnaires  Personal menus  Speech recognition  Find me / follow me  Interactive voice response  Fax library

7. Critical Factors for Messaging Migration  PBX/switching infrastructure  Support for different switch types  Support for multiple, simultaneous switch integration  IP and TDM  Transitional IP deployment strategy

8. Legacy PBX/Centrex Legacy Voice Mail Simultaneous Integration Dual Integration VOIP Call ServerCallXpress Voice & Unified

9. Critical Factors for Messaging Migration  Unified Messaging architecture  UM message retention issues: storage, compliance and confidentiality  Multiple, disparate and evolving email clients and stores  Ala carte feature delivery for different segments of workforce & student population  Virtual desktop to maximize mobility  Functionality when email fails

10. Unified Messaging Options  Store voice mail on CallXpress or Email Server  System-wide setting  Class of Service Setting  Individual Mailbox Setting Voice Mail Only Voice Mail Stored on EMail Server Voice Mail Stored on CallXpress & Accessed via EMail Client

11. Outlook Integration for Faculty & Staff

12. .Mac Support for Faculty, Staff & Students

13. Web Only Interface for Students -Web Only -No desktop software required -Easy to deploy for students

14. Employee Check Voice Mail Check E-mail Change Options Check Fax Make Calls Forward Print Enable Locate Disable Virtual Extension Do Not Disturb Ring Call Dial Call Back Send E-mail Forward E-mail Create E-mail “What would you like to do?” Manage Your Calendar Check Appt.’s Schedule Appt.’s Mobility

15. Critical Factors for Messaging Migration  IT Flexibility  User retraining  Commands  Dial plan  Single point of administration  Centralized administration  Data network initiatives compatibility  Single or multiple domains  Directory schema - extensions  Security  Backup and archive initiatives

16. Emulation Reduces User Training Costs

17. Customizable Call Processing Define actions via GUI

18. Active Directory Single Point of Administration ....

19. Thank You