1. In conclusion…. OS652 December 2, 2004

2. Final Exam Any questions? Due Wednesday at 5:00 Will have office hours on Tuesday – much flexibility for appointments

3. Becker & Huselid’s lessons learned The foundation of a value-added HR function is a business strategy that relies on people as a source of competitive advantage and a management culture that embraces that belief –Strong CEO and line manager support –Understanding the competencies people need –Aligning HR systems to build those competencies –Strategic value of competencies is integration across HR functions

4. Lesson #2 A value-added HR function will be characterized by operational excellence, a focus on client service for individual employees and managers, and delivery of those services at the lowest possible cost –Can’t ignore the basics just because we want to be strategic –Need to monitor service quality –Being strategic doesn’t mean you can ignore costs

5. Lesson #3 A value-added HR function requires HR managers that understand the human capital implications of business problems and can access or modify the HR system to solve those problems –HR managers need the right competencies –HR function should be able to support corporate needs and business unit needs

6. Model of HR as a business partner Strategic Focus Operational Focus PeopleSystems Strategic Partner Change Agent Administrative Expert Employee Champion Source: Ulrich, 1997

7. Thoughts on the semester Great class discussions Flexibility Both personal and professional learning Thank you!