1. SAS MISSION TO DELIVER DELIGHTED STUDENTS TO THE CLASSROOM TO ENHANCE THEIR ACADEMIC EXPERIENCE TO FACILITATE THEIR SUCCESSFUL ENTRY TO THE COMMUNITY

2. Our world has changed in the last 4 years

3. OUR BUDGET HAS DECREASED BY 19% SINCE 2002 OUR HEADCOUNT HAS DECREASED BY 9% SINCE 2002 OUR STUDENT CUSTOMER BASE HAS INCREASED BY 22%

4. …. AND MORE CHANGES ARE COMING

5. FUTURE PLANS WE ARE TARGETING AN ADDITONAL 7,000 STUDENTS BY 2010 BY 2010 EVERY STUDENT WILL HAVE THE OPPORTUNITY TO HAVE 20% OF HIS/HER EDUCATION DELIVERED THROUGH EXPERIENTAL LEARNING THE COMPETITION FOR THE BEST STUDENTS CONTINUES TO INCREASE OTHER UNIVERSITIES ARE ALSO REVIEWING & ENHANCING THEIR PROVISION OF STUDENT SERVICES – THE BAR IS RISING AS WE SPEAK

6. PLANNING A ROADMAP FOR SEAMLESS STUDENT SERVICE

7. WHAT WILL THIS INVOLVE?

8. PROCESS PATHWAYS WILL CONTINUE TO HELP US:  CONDUCT A THOROUGH REVIEW OF EACH OF OUR SERVICE AREAS THROUGH THE EYES OF THE STUDENT  WE WILL BUILD ON THE CONSIDERABLE WORK THAT HAS ALREADY BEEN DONE (ISC, REGISTRAR’S OFFICE)

9. WE WILL LOOK AT THE SERVICE WE PROVIDE THROUGH THE EYES OF OUR EMPLOYEES HOW CAN WE SET UP EVERYONE IN SAS FOR SUCCESS?

10. Benchmarking ourselves against our peer group:  University of British Columbia  University of Alberta  University of Guelph  Queen's University  University of Saskatchewan  University of Waterloo  Dalhousie University  York University and Best in Class in SAS in North America

11. GRADUATE SATISFACTION

12. WHAT WE NEED

13. EVERYONE TO BE ENGAGED AN OPEN MIND ABOUT OUR FUTURE STATE YOUR VERY BEST IDEAS FOR WHAT WE SHOULD DO – MAKE BOLD SUGGESTIONS THERE IS NO SUCH THING AS A DUMB IDEA!

14. SEPT – OCT Analysis of current state NOV Design of future state DEC Implementation Planning TIMELINE: today to Dec 20

15. LET’S GET STARTED! insight@processpathways.com is ready for your ideas