1. Module C. Professional abilities. José Onofre Montesa Andrés Universidad Politécnica de Valencia Escuela Superior de Informática Aplicada 2003-2004

2. GpiIH-0 Module C. Professional abilities.1 Professional abilities and the project context I trust in this person, he/she has maturity Name some characteristics of a manager with trust and maturity

3. GpiIH-0 Module C. Professional abilities.2 Abilities Communication: –Presentations, Writing, Conversation…. Organization: –Time Management, Quality, Pacification…. Leadership: –Teamwork, Assertivity, Delegation, People treatment….

4. GpiIH-0 Module C. Professional abilities.3 ¿What do you think…? Speaking in front a lot of people don’t works with me… I dislike imposing my criteria, even when I know I’m right,... I always do in my way, as a mater of fact I always need more time But this is mi… I couldn’t change…

5. GpiIH-0 Module C. Professional abilities.4 Personality, abilities, previous experience and behavior. In front of a situation, we act as a function of all this variables. –Meet this client and define objectives for this new system… UUUFFFFFFF! I know the way to manage the meeting and arrive to this objective. I have done this before and they congratulate me. I CAN DO THAT!!!!!!!

6. GpiIH-0 Module C. Professional abilities.5 Does our comportment... Come from ours habits. If I change my habits Can I change my comportment? How long? ¿How can I change? –21 days changing each habit. –And with a lot of practice. In the interpersonal communication, ¿Are a lot of habits related? –Yes.

7. GpiIH-0 Module C. Professional abilities.6 We and ours habits We carry with ours habits: –Some times we have no conscience of that. –Others We think that we couldn't change the situation. The way to change… We first must separate different habits and then work with few of them.

8. GpiIH-0 Module C. Professional abilities.7 Are habits a bad thing? “NOT”. They simplify ours lives, We don’t need to think how to cross the arms… But some times is better if we change same habits, and we do them more appropriates. Think about interpersonal relations...

9. GpiIH-0 Module C. Professional abilities.8 The four learning phases. 1. Unaware Incompetence. We don’t know that we don’t know. 2. Aware Incompetence. We know that we don’t know. 3. Aware Competence. We work in what we don’t know. 4. Unaware Competence. We don’t need to think in what we are doing

10. GpiIH-0 Module C. Professional abilities.9 The four speaking steps. Step 1. Who don’t talk. Frightening about speak. Step 2. Occasional speaker. Aware that they must do that. Step 3. disposed speaker. Fear don’t impede…. Step 4. El leader. Speaking stimulate their lives.

11. GpiIH-0 Module C. Professional abilities.10 We have a good new... habits can change. You only need: –Want changing... –Find new habits that you like. We can see or remember films, people that we is nice, …. Read about the habit we want to change. –Usually we identify the habit by the effects it has.

12. GpiIH-0 Module C. Professional abilities.11 Comunicación People and environment YoTu What we need to be alive? –We obtain nutrients from the environment Oxygen, water, food… –We return residues –ILY

13. GpiIH-0 Module C. Professional abilities.12 Personality Structure Father Adult child Recording from imposed events without critic and externs (from 0 to 5 Years) (concept taught of what is life) Recording of data obtained and ordered by exploration and validation. (thinker concept of the live) Recording of Internal feelings in response external events (from 0 to 5 Years) (the meaning of the life)

14. GpiIH-0 Module C. Professional abilities.13 Personal Process Decisions, Probabilities calculus Father Child RealityReality Data Bank Ordenador

15. GpiIH-0 Module C. Professional abilities.14 communication and objective reality (if this thing exists) Reality Model 1 Model 2 Sensorial Representation 1 sensorial Representation 2 Territory isn’t the map

16. GpiIH-0 Module C. Professional abilities.15 Sensorial representations Visuals –Visual representation hearing –Sequential, texts, music,.. Kinesthetic –tactile, gustative, smell feelings and emotions. We conscious only perceive only one sensorial information. We need to adapt ourselves to our receiver.

17. GpiIH-0 Module C. Professional abilities.16 Visual access keys. Remembered Visual Remembered Hearing Interior Dialog Build Visual Build hearing kinesthetic

18. GpiIH-0 Module C. Professional abilities.17 Habits of highly effective people. –Be proactive –Begin with the end in mind –Put first things first –Think win-win –Seek first to understand and then to be understood –Synergize –Sharpen the saw.

19. GpiIH-0 Module C. Professional abilities.18 Identified by S. R. Covey PRIVATE VICTORY –Be Proactive: Principles of Personal Vision –Begin with the End in Mind: Principles of Personal Leadership –Put First Things First: Principles of Personal Management PARADIGMS OF INTERDEPENDENCE –Think Win/Win: Principles of Interpersonal Leadership –Seek First to Understand Then to be Understood: Principles of Empathic Communication –Synergize: Principles of Creative Cooperation RENEWAL –Sharpen the Saw: Principles of Balanced Self-Renewal

20. GpiIH-0 Module C. Professional abilities.19 Paradigms "The way we see things is the source of the way we think and the way we act.“ –Source of our attitudes –behaviors. paradigm shift...

21. GpiIH-0 Module C. Professional abilities.20 Maturity levels Dependency Independency Interdependency You, you must care or my. I, I can do… We, cooperation Madurez

22. GpiIH-0 Module C. Professional abilities.21 Be Proactive. Are my actions based upon self-chosen values or upon my moods, feelings, and circumstances? Reactive vs. Proactive. Take the initiative. Take responsibility for your attitudes and actions. Obtain  freedom.

23. GpiIH-0 Module C. Professional abilities.22 Begin with the End in Mind. Have I written a personal mission statement which provides meaning, purpose, and direction to my life? Do my actions flow from my mission? This means living your life with a clear understanding of your desired direction and destination. Personal leadership. We obtain  Meaning or our live.

24. GpiIH-0 Module C. Professional abilities.23 Put First Things First. Am I able to say no to the unimportant, no matter how urgent, and yes to the important? managing time and tasks around our goals. Personal administration We obtain  Priorities  Do Now  Planning for med term  Interruptions: control  Trivial: socialize Importance High  Low Urgency Low  High    

25. GpiIH-0 Module C. Professional abilities.24 Think Win-Win Do I seek mutual benefit in all interdependent relationships? Mutual benefit. We obtain  common good, Equity. I\YouWinLose WinOK? Lose??

26. GpiIH-0 Module C. Professional abilities.25 Seek First to Understand, Then to be Understood faithfully reflect my understanding of the other person before seeking to be understood? This means really listening to and understanding another person's point of view before communicating your own. Effective communication. We obtain  Respect, Coexistence.

27. GpiIH-0 Module C. Professional abilities.26 Synergize. Do I value different opinions, viewpoints, and perspectives of others when seeking solutions? interdependency. We obtain  Achievement, Innovation.

28. GpiIH-0 Module C. Professional abilities.27 Sharpen the Saw. Am I engaged in continuous improvement in the physical, mental, spiritual, and social/emotional dimensions of my life? This is the habit of self-renewal. We obtain  Balance, Renovation. –Fiscal, Emotional, Spiritual, mental

29. GpiIH-0 Module C. Professional abilities.28 Assertiveness Do you often find that others coerce you into thinking their way? Is it difficult for you to express your positive or negative feelings openly and honestly? Do you sometimes lose control and become angry at others who don't warrant it?

30. GpiIH-0 Module C. Professional abilities.29 What is Assertiveness? Assertiveness is the ability to express yourself and your rights without violating the rights of others. It is appropriately direct, open, and honest communication which is self-enhancing and expressive. Allow you to: –feel self-confident –gain you the respect of your peers and friends. –increase your chances for honest relationships, –help you to feel better about yourself –self-control in everyday situations. –improve your decision-making ability –possibly your chances of getting what you really want from life.

31. GpiIH-0 Module C. Professional abilities.30 Aggressiveness means that you express your rights but at the expense, degradation, or humiliation of another. It involves being so emotionally or physically forceful that the rights of others are not allowed to surface. Others become angry or vengeful, and as such, it can work against your intentions and cause people to lose respect for you. You may feel self-righteous or superior at a particular time -- but after thinking things through, you may feel guilty later.

32. GpiIH-0 Module C. Professional abilities.31 Specific Techniques for Assertiveness Be as specific and clear as possible about what you want, think, and feel. Be clear Be direct.

33. GpiIH-0 Module C. Professional abilities.32 Be as specific and clear as about what you want, think, and feel. The following statements project this preciseness: –“I want to..." –“I don't want you to..." –“Would you...?" –“I liked it when you did that." –“I have a different opinion, I think that..." –“I have mixed reactions. I agree with these aspects for these reasons, but I am disturbed about these aspects for these reasons."

34. GpiIH-0 Module C. Professional abilities.33 Be clear It can be helpful to explain exactly what you mean and exactly what you don't mean, such as: –“I don't want to break up over this, but I'd like to talk it through and see if we can prevent it from happening again."

35. GpiIH-0 Module C. Professional abilities.34 Be direct. Deliver your message to the person for whom it is intended. If you want to tell Jane something, tell Jane; do not tell everyone except Jane; do not tell a group, of which Jane happens to be a member

36. GpiIH-0 Module C. Professional abilities.35 Bibliography Blair, G., Starting to manage: The essential skills, IEEE, 1995 Covey, S.R. Los 7 Hábitos de la gente altamente efectiva, Paidós, 8ª reimpresión, 1997 Decker, B., El arte de la comunicación, Granica. Robbins, S.P., Comportamiento Organizacional. Prentice Hall. http://www.couns.uiuc.edu/Brochures/assertiv.htm