1. Developing Teamwork Skills
Chapter 5
Developing Teamwork Skills

2. Team
A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.
People collaborate rather than compete with others.

3. What Are Your Team Player Attitudes?
Self-Assessment Quiz 5-1 on Page 90
How well do you agree with the 10 statements?
What is your score?
Your table average?
What is the class average?

4. Four Types of Teams
Self-managing-small group responsible for delivering a product or service to internal or external customer
Must overcome the attitude, “I’m not paid to think.”
Must motivate and discipline each other
Cross-functional-people from same level but different specialties with a task to complete
Communication is facilitated; time is saved

5. Virtual-small group that doesn’t meet face-to-face
“Cybercollaborate” using groupware, video conferencing
F2f or phone communication needed for complex or emotional issues
Crews
A group of specialists who perform brief events closely synchronized with others Example: aircraft crew
Rarely rotate specialties and are identified by the technology they handle
Need to be in a specific environment to complete the tasks

6. Advantages to Teams Synergy 2+2 = 5 Avoiding major errors
The group’s total output exceeds the sum of each individual’s contribution
Avoiding major errors
Increasing commitment to decisions
Enhancing job satisfaction

7. Disadvantages to Teams
More talk than action
Too much conformity—Groupthink
Social loafing—not doing fair share
Conflict!

8. The Conformity Quiz Self-assessment Quiz 5-3
Page 96
How much of a conformer are you?

9. Team Player Roles Self-assessment Quiz 5-4 Pages 97-98
Answer the 25 questions
Give yourself +1 point for each answer that agrees with the key

10. Team Member Roles Creative Problem Solver Resource Investigator
Coordinator
Shaper
Monitor-Evaluator
Team Worker
Implementer
Completer-Finisher
Specialist

11. Allowances should be made for allowable weaknesses
Sometimes people engage in self-oriented roles
dominate or distract to get their needs met
Roles may overlap; people fill different roles in different situations

12. Interpersonal Aspects of Team Play
Trusting team members
Cooperating and collaborating
Recognizing achievements of others
Giving helpful criticism
Sharing the glory
Not raining on other person’s parade

13. Task Aspects of Team Play
Providing technical expertise
Taking responsibilities for problems
Seeing the big picture
Believing in consensus
Focusing on deadlines
Helping team members do their jobs better
Being a good organizational citizen