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Group Communication HAS 3230
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Group formation Forming Storming Norming Performing
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Groups are best if…
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Individuals are best if…
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Goals, Climate, Tasks Clear goals Mission statement Deviation = failure
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Important team elements Clear roles and accountabilities Effective communication Monitoring individual performance Objective/factual data
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Climate Emotional undertone Emotional intelligence
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Roles Task roles Maintenance roles Self-centered roles
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Leadership Style Autocratic Democratic Laissez-faire
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Leadership skills Peer skills Leadership skills Conflict resolution skills Information processing skills
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Leadership skills Unstructured decision-making skills Resource allocation skills Entrepreneurial skills Introspection skills
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Video Activity Define roles Define leaders Goals, climate, tasks
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Decision making in groups Brainstorming Nominal group technique
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Health Care Teams Ethics committee Quality circles Self-help groups Focus groups
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Formal flow
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Informal
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Role Conflict Clinician versus administrator Role congruence Role ambiguity Span of control Decentralization
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Span of control
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Bureaucracy Rules and regulations Differentiation vs integration
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Case Study “Mr. Pawelski” What went wrong? What are the communication issues?
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Boundary Spanning Communicating with stakeholders Marketing, PR, Government relations Common among departments
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