1. Mihi (Greeting) My mountain is Taranaki My river is Waitara My canoe is Tokomaru My ancestor is Te Whatitiri My subtribes are Ngati Te Whiti & Pukerangiora My tribe is Te Atiawa I am Spencer Lilley I greet you today as a proud member of my people Thank you all for your welcome today I honour the skyfather & our earthmother and to all our ancestors who made our presence here today possible I offer a greeting that yearns for peace and good will to mankind for ever & ever I greet you all again

2. Reference and Information services delivery for Māori Spencer Lilley Kaihautu Māori Massey University Library New Zealand

3. Overview Description of Māori Description of Māori Māori at Massey University Māori at Massey University Massey University Library Massey University Library Services offered Services offered Issues & challenges Issues & challenges

4. Māori Indigenous peoples of New Zealand Indigenous peoples of New Zealand 15% (643,977) of population 15% (643,977) of population 80% live in urban areas, 66% live in North Island 80% live in urban areas, 66% live in North Island Youthful population base median age = 22.7 Youthful population base median age = 22.7 Whānau (family), hapu (sub-tribe) and iwi (tribe) Whānau (family), hapu (sub-tribe) and iwi (tribe) Identity linked with kinship and the environment Identity linked with kinship and the environment Te reo Māori (Māori language) official language Te reo Māori (Māori language) official language Tikanga Māori (Māori protocol) guides cultural practices Tikanga Māori (Māori protocol) guides cultural practices Dominate negative statistics – unemployment, mortality, educational failure, imprisonment, etc. Dominate negative statistics – unemployment, mortality, educational failure, imprisonment, etc.

6. Massey University 2 nd largest out of 8 NZ universities 2 nd largest out of 8 NZ universities 35,000 students (head count) 35,000 students (head count) 21,000 (Equivalent Full time) 21,000 (Equivalent Full time) 4 main campuses 4 main campuses Auckland, Wellington, Palmerston NthAuckland, Wellington, Palmerston Nth Extramural (Distance Education)Extramural (Distance Education) Five colleges Five colleges Business, Creative Arts, Education, Humanities & Social SciencesBusiness, Creative Arts, Education, Humanities & Social Sciences

7. Māori students @ Massey University Largest provider of university education to Māori Largest provider of university education to Māori 3,000 students of Māori descent 3,000 students of Māori descent 79% undergraduates79% undergraduates 21% postgraduates21% postgraduates 66% students studying via distance education 66% students studying via distance education Highest enrolments in humanities & social sciences and business Highest enrolments in humanities & social sciences and business High attrition rate between 1 st & 2 nd year High attrition rate between 1 st & 2 nd year

8. Māori staff @ Massey University 40 academic staff members 40 academic staff members 35 general & ancillary staff 35 general & ancillary staff Divided across campuses & colleges Divided across campuses & colleges Not all in Māori specific positions Not all in Māori specific positions Not all fluent & knowledgeable in Māori world Not all fluent & knowledgeable in Māori world Variety of experience & qualifications Variety of experience & qualifications

9. Services offered Reference queries Reference queries Information literacy classes Information literacy classes English & te reo Māori options English & te reo Māori options Research consultation service Research consultation service Aimed primarily at postgraduatesAimed primarily at postgraduates Research project advice Research project advice Collaboration with researcher/s on external contractsCollaboration with researcher/s on external contracts Specialist collections Specialist collections

10. Challenges & issues Reluctant users of the library & its services Reluctant users of the library & its services Need to be seen & to participate in Māori community Need to be seen & to participate in Māori community Information literacy concerns Information literacy concerns Expectations differ Expectations differ Distance students hard to reach Distance students hard to reach Digital divide issues Digital divide issues