1. Northern Trust Bank Val Gatson, H.R. Office, College Relations Graduated in 1981. Worked for Osco Drugs as Assistant Store Manger. Moved to Inland Steel Co. and worked as Inside Sales Rep, Outside Sales Rep, Marketing Rep, and HR Training Consultant. 1997 to Present: Northern Trust Bank as Sr. Recruiting Consultant and College Relations Manger. www.northerntrust.com/oncampus

2. NORTHERN TRUST BANK Behavioral Based Interviews

3. NORTHERN TRUST BANK What are Behavioral Based Interviews?

4. NORTHERN TRUST BANK Past Behavior Predicts Future Behavior “ Competencies”

5. NORTHERN TRUST BANK Behavior Anything a person does that can be observed and/or measured. The “focus” is to predict.

6. NORTHERN TRUST BANK Why?

7. NORTHERN TRUST BANK Structure/Standardized Process EEO Compliant Reduces High Cost of Hiring

8. NORTHERN TRUST BANK Behavioral Based Interview Process

9. NORTHERN TRUST BANK Behavioral Based Interview Process Review Job Description Identify Performance Dimensions Compose Competency Based Questions Conduct Interview Evaluate Candidate

10. NORTHERN TRUST BANK Review Job Description Regular Duties Required Competencies/Skills Future Duties

11. NORTHERN TRUST BANK Portfolio Accounting Analyst Responsibilities Include: Audit client data to ensure its integrity Utilize various industry and internal PC applications, such as our innovational Northern Trust Passport ®, to perform audit and reporting functions Review all account activity, prepare timely audited reports, research financial data, troubleshoot problems and interact with clients, investment managers and internal partners Identifying client needs and work with internal partners on customized solutions

12. NORTHERN TRUST BANK Identify Performance Dimensions Communication Skills Attention to Detail Problem Solving Computer Literacy

13. NORTHERN TRUST BANK Competency Based Questions Communication Skills “What approaches have you used to persuade someone to accept an idea or solution?” Attention to Detail “ Describe a task that has required you to attend to a large number of details. What type of details were required?”

14. NORTHERN TRUST BANK Competency Based Questions Problem Solving “Describe the biggest problem you have faced in the last six month. How did you evaluate the situation?” Computer Literacy “ What types of (business equipment, software, etc.) have you worked with? Tell me about your proficiency level.”

15. Behavioral Dimensions: Characteristics and Traits Business Analyst Characteristics NUMBER SKILLS: Ability to quickly and accurately perform simple arithmetic computations and recognize relationships between quantities.

16. Behavioral Dimensions: Characteristics and Traits Business Analyst Characteristics REASONING/CREATIVE PROBLEM SOLVING SKILLS : Ability to draw accurate conclusions from quantitative material, to recognize patters, to go beyond the numbers to their retail implications, and find the best solution possible. Ability to “think outside the box.”

17. Behavioral Dimensions: Characteristics and Traits Business Analyst Characteristics PERCEPTIVENESS AND ATTENTION TO DETAIL: Tendency to “dig into the details” thoroughly, ability to recognize important details.

18. Behavioral Dimensions: Characteristics and Traits Business Analyst Characteristics ORGANIZING, PRIORITIZING, AND FOLLOWING THROUGH: Ability to set effective priorities, keep orderly records, handle many tasks at once without letting things fall through the cracks, keep track of deadlines, follow-up.

19. Behavioral Dimensions: Characteristics and Traits Business Analyst Characteristics PEOPLE SKILLS: Need not be overly social or outgoing, but must develop effective working relationships with manager, team members, merchandising staff and those working in the field.

20. Behavioral Dimensions: Characteristics and Traits Business Analyst Characteristics ASSERTIVE COMMUNICATION SKILLS: (Oral and written) Ability to get point across effectively, concisely and authoritatively.

21. Behavioral Dimensions: Characteristics and Traits Business Analyst Characteristics SYSTEMS APTITUDE: Tolerance of computer work, aptitude to experiment with the systems.

22. Behavioral Dimensions: Characteristics and Traits Business Analyst Characteristics ABILITY TO WORK UNDER PRESSURE: Ability to operate effectively under time constraints, changing priorities and maintain equilibrium under pressure from others.

23. Behavioral Dimensions: Characteristics and Traits Business Analyst Characteristics MOTIVATION: Tendency to work hard, put forth extra effort, and produce high volume of work efficiently.

24. NORTHERN TRUST BANK Conduct Interview Evaluate Candidate

25. NORTHERN TRUST BANK Behavioral Based Interviews LG18@notes.ntrs.com