1. New Student Orientation 9/6/04 -- 3pm Lovejoy 100 Student Computer Services

2. SCS PHONE Number is 3666 (on campus) 872-3666 (off campus)

3. General computing information Student Computer Services helps with applications and networking issues on personal computers. Keep your Microsoft Office CD in a safe place. Other applications are available from the Software Library - located on the General Server Printing services are available in all public clusters

4. SCS cannot repair or support Operating Systems nor fix Hardware Problems. You will need to contact your Vendor or a local computer store for help with these issues.

5. Workshops are available from ITS on: Word, Excel, Powerpoint, Web page design, Web Graphics and scanning images. Send Bill an email at bmitch@colby.edu with your request for application training.bmitch@colby.edu See “Students” page for technology tips at: http://www.colby.edu/info.tech/students

6. Public Lab Clusters Lovejoy 400, Olin 323 Miller Library Street Mac and Windows scanning stations are available in Lovejoy 400 Specific purpose labs, such as scientific computing, high-level mathematical computations, and foreign language applications are available in other labs.

7. Public Lab Clusters Do not leave documents on public lab computers. They are cleaned off daily. Save important documents on Zip disks or CDs.

8. Public Lab hours : not quite 24 x 7 Check the hours posted on the lab doors. Exceptions for cleaning, etc: Lovejoy 400: Tues & Thur closed 5:30am - 8:00am Olin Lab 323 :closed midnight - 8am - weekends closed from 10pm to 8am Library Street : Mon, Wed, Fri - closed 5am-8am Need Help? See the lab assistant on duty in Lovejoy 400 -- work schedules are posted at the first station. Can’t find a lab assistant, leave a message at x3666.

9. Connecting to the Network From the Dorm Use the networking handout you picked up outside your residence hall when you signed in. If you have problems connecting to the network call Student Computer Services x3666.

10. E-Mail at Colby ***Email messages are deleted after 30 days*** Copy and Save important messages in a word document in a mail folder on your computer. You can use Pine or Eudora to access email OR use web mail at https://www.colby.edu/webmail/ https://www.colby.edu/webmail/ Outlook, Outlook Express, or other pop clients are not recommended for use at Colby.

11. Forget Your Password? See Paula in Lovejoy 420 with your ID to reset your email password.

12. Recording Industry Files Suit Against Individual Students Think twice about installing any peer-to- peer file sharing applications such as Kazaa. If you do install it, make sure the server function is disabled and do not use it to download material in violation of copyright guidelines.

13. If you need assistance in removing file sharing software from your computer, you will need to contact a local computer store to remove all file sharing software--there is a fee for this service. See the ITS web page for more information. http://www.colby.edu/info.tech/policies/html/ april_copyright.html

14. Wireless In Miller Library Wireless network resources are available in Miller Library Information on how to configure your computer to use the Miller Library wireless network can be found at http://www.colby.edu/info.tech/wireless

15. If you set up a wireless device in your dorm room **All DHCP and NAT functionality must be disabled. WEP should be enabled at the strongest level. Always use a unique SSID and disable SSID broadcasting where possible to increase privacy.** You must register wireless devices with ITS/SCS - scshelp@colby.edu scshelp@colby.edu Send your name, MacAddress, dorm/room number, and type of device.

16. KEYSERVED SOFTWARE Share Colby owned applications legally through the GeneralServer / Software Library: Instructions and software list at: http://www.colby.edu/its/software/keyserver.html

17. The Threat of Viruses All computers get viruses Protect your computer Use Sophos - supplied by the college Update your virus definitions each week or more. You can never update too often. Don’t open suspicious file attachments. (eg. files with.exe,.pif,.com,.scr extensions.) BACKUP! BACKUP !BACKUP!

18. NOTE Only one virus software package per computer - otherwise you will experience “conflict” problems. On Windows computers remove unnecessary software by going to the control panel and selecting add/remove programs.

19. Backup your Documents Always backup important files. Leave a copy of the files on your computer and back up to a zip disk or CD. You never know when your hard drive might crash, leaving you with problems with a very important paper.

20. Protecting your Windows Computer! XP Users turn your firewall on. Others can download a free firewall called Zone Alarm www.colby.edu/its/students. www.colby.edu/its/students Windows updates need to be done at least BIWEEKLY.- otherwise you will be vulnerable for network viruses which slow down the network and cause major problems to your computer. Set “updates” to be done automatically. Keep Sophos definitions up to date - otherwise you could have major computer problems as well. Set a password on your computer - lock your computer or turn your computer off when not in use.

21. Windows XP Service Pack 2 Students need to contact their vendor to determine if they should install service pack 2 (SP2) or not. Students who are going to install SP2 should backup their data before installation. SCS staff will not install SP2 for students.

22. Technological Ethics: Colby enforces the Digital Millennium Copyright Act. Copying or sharing software is illegal without licenses such as the (Microsoft Campus License Agreement). --Please abide by all copyright statements. --Downloading large files decreases performance of the network for everyone. --MP3s are illegal if you don’t own the music.

23. Student Computer Services x3666 Lovejoy 400 As consultants, we will try to resolve software and networking issues - but we are not a repair shop You must contact a vendor with hardware issues and system software issues.

24. Troubleshooting Tips 1. Reboot your computer 2. Check ethernet cable… disconnect and reconnect from the back of your computer and the wall jack. 3. If unable to connect to the network try your roommate’s computer in your jack. 4. Call Student Computer Services at x3666 5. Information and online application tutorials plus much more can be found at http://www.colby.edu/info.tech

25. Please visit our web page for additional information: http://www.colby.edu/info.tech/students Plus Links to Zone Alarm, Spybot, Adaware and other Microsoft Advisories

26. SCS Hours Monday - Thursday 10am-10pm Friday 10 am- 5 pm Saturday 2 pm- 6 pm Sunday 4 pm-10 pm Call x3666 for your computer needs. Do not call SCS staff in their dorm rooms or stop by their room for computer help. SCS employees work scheduled hours -- they are not on call 24x7 to provide support for students.

27. Computer Connection If you missed the ITS computer connection help on Tuesday, August 31st, SCS staff (in blue shirts) will be in the dorms on September 7th between 10am and 5pm to help with: -network connections, -installation of Microsoft Office, -Sophos installations, -and printer assistance. Look for us!

28. Thank you for joining us, Have a safe and enjoyable computing year! This presentation can be found on the web http://www.colby.edu/info.tech/students