1. PROFESSOR MELLIE PULLMAN WINTER 2011 1 ISQA 552 Managing Operations and the Value Chain

2. Today’s Activities 2 Introduction Syllabus & Important Dates What is Operations & the Value Chain? Photographs & Index Cards Buy Littlefield Code

3. You can call me: 3 Mellie or Dr. / Professor Pullman Course Site (lecture notes, cases, syllabus, etc.) http://www.sba.pdx.edu/faculty/melliep/course552.html Office hours: Monday & Wednesday:4:00-5:00 PM Or by request

4. Course Format 4 Allowed 10 minutes break per hour of teaching Course Time: 5:40- 9:20 PM  We’ll break from 7:15- 7:30 (ish) PM  We’ll generally go to ~ 9 PM to allow time for after class questions & Team interactions. (if that’s OK with the class)

5. My Background 5 BS &MS (Mechanical Engineering-Alternative Energy Systems) MBA & Ph.D. (Operations Management & Marketing Models) Work Experience  Test Engineer  Brew-master  Owner of XeriscapeLandscape Company  Quality Manager for Black Diamond Mountaineering & Ski Products  Consulting

6. Consulting :Product & Process Design 6  Cirque Du Soleil  Hotels & Airports  Ski resorts  Black Diamond Mountaineering  Nestle  Vodafone

7. Teaching 7 17 years covering many types of classes  Supply Chain Management  Operations Management  Global Management  Simulation & Modeling  Entertainment Management  Service Operations Management Cornell, London Business School, Colorado State University, Southern Methodist University, University of Colorado, and University of Utah.

8. Other fun facts… 8 Writing & publishing articles & books Traveling, rock climbing, skiing (cross country racing, telemarking & back-country) cooking and checking out food producers, wineries, breweries, and restaurants.

9. What about you? 9 Please spend a few minutes filling out this index card with:  Your preferred first name (& last name)  Contact email  Where are you from?  Work experience  Your dream job & a company that intrigues you  Fun facts about you

10. Objectives 10 Appreciate the strategic role of operations in all types of organizations. Understand the importance of links between customer needs, sustainability, and operations design. Describe the ways in which the operations function interacts with other functions. Identify opportunities in operations.

11. Continued… 11 Map the flow of a process and identify areas for improvement. Transfer operations ideas and innovations from one type of organization to another. Understand supply chain management and its importance from a sustainability perspective Legitimately present yourself as having a working vocabulary of operations and supply chain terminology.

12. Why focus on this discipline ? 12 Great Jobs:  Supply Chain Coordinators  Purchasing  Logistics  Food Product Management (Cert Program)  Sustainability Analysts

13. PSU Employers for those with Supply Chain Focus (a sample) 13 Adidas, Columbia, Nike, etc. Bechtel, Boeing, HP, In-Focus, Intel, Tektronix, Sun Freightliner, Gunderson, Market Transport, Northwest Pipe Fred Meyer, Cosco, Kettle Chips Weyerhaeuser, Parr Lumber All major logistics companies Restoration Hardware, YoCream, OHSU, Port of Portland

14. Who would like this career area? 14 People with dual interests  Marketing  IS  Finance  Accounting  HR People who like to travel and work with many kinds of vendors around the world People who speak other languages People who want to be a good potential job area

15. The Classroom Mix 15 Lectures Case Discussions Breakout Groups & Classroom Exercises Guest Speakers

16. Intellectual Contributions (Prof Pullmans 5 weeks) Individual Activities Problem Sets & Scharffen Berger Case 30 % Class Participation & Attendance 20% Group Activities Littlefield Simulation (2 games) 50 % Total100 % 16

17. Participation & Attendance 17 Participation is key!  You learn in proportion to what you put into this class.  Lots of opportunities to get involved Class attendance is expected.  Poor attendance can affect your participation grade since this is an experiential class. If you anticipate missing a class, I would appreciate if you would let me know about the situation in advance.

18. Class Etiquette 18 Laptop use in class is discouraged unless it applies to class. Calculators will be very helpful for in-class exercises, Cell phones/Blackberries/etc. should be turned off for class periods, Please be respectful of your classmates and professor by listening when they are talking and not creating side conversations.

19. REQUIRED MATERIALS 19 Operations Management, 5 th edition (Schroeder, Goldstein, and Rungtusanatham) PSU Custom published textbook available only at PSU bookstore. Course Case & Reading Packet available at CleanCopy on Broadway. Littlefield Technologies Simulation Littlefield Technologies, Responsive Learning Technologies. ISBN- 0-9770944-0-5. Simulation Access Code: purchase on-line for $18) and each student needs an access code or he or she cannot get credit for the assignment. A calculator should be brought to class every day.

20. Littlefield Team Formation 20 You will need to have your team formed by end of class. You will need to get your Littlefield Code and each team member should sign on.  Agree on team name  Agree on team password Sign in on-line by Monday

21. What I will provide 21 Class Handouts of lecture slides (also provided on course site). Overview of what is expected that day and next class period Additional readings Spreadsheet skill help!!! Email support Office hours

22. At end of Class 22 I will take your photograph to put on your index card.