1. IS Consulting Process (IS 6005) Masters in Business Information Systems 2009 / 2010 Fergal Carton Business Information Systems

2. Last week Gap analysis (in relation to Q4, 2007) What do consultants do / not do? Contribution of consultant –Communication is single most important skill –Perception of consultant as arrogant Consulting as a career? –Travel and workload versus pay and experience Integration example: UCC

3. This week Basic flows of information A framework for integration Degrees of integration UCC integration framework (homework) Integration examples Dashboards of information with JB McCarthy

4. Integration example: UCC Registration Student records Blackboard Student services Library Exam records Fees Payroll Alumni records Research …

5. Basic flows Finance Sales Manufacturing

6. Basic flows Finance Sales Manufacturing

7. Inventory = common denominator Finance Sales Manufacturing

8. ERP integration: demand & supply Production Distribution Sales X X X

9. ExecutionScheduling ControlPlanning Performance visibility ActualPlan Resource visibility Physical Virtual A framework for integration

10. Degrees of integration Integration is a matter of organisational design as well as procedure –first degree: people talk to one another (informal) –Second degree: exchange of documents –Third degree: integrated systems shared by several functional areas –Fourth degree: single integrated system shared by the whole firm Substantial preliminary work is required for setting this up

11. Cork City Council Emergency Response In response to recent events –Flooding –Water shortage –Snow and ice –Electricity cuts City council asks you to think up a strategy for the provision of emergency services How do you go about addressing the issue?