1. TEAMS To insert your company logo on this slide From the Insert Menu Select “Picture” Locate your logo file Click OK To resize the logo Click anywhere inside the logo. The boxes that appear outside the logo are known as “resize handles.” Use these to resize the object. If you hold down the shift key before using the resize handles, you will maintain the proportions of the object you wish to resize.

2. A Definition: A Small Number of People with Complementary Skills…A Small Number of People with Complementary Skills… Who are Committed to a Common Purpose…Who are Committed to a Common Purpose… By an Agreed-upon Process expressed through Performance Goals…By an Agreed-upon Process expressed through Performance Goals… For which They hold Themselves Mutually ResponsibleFor which They hold Themselves Mutually Responsible

3. Teams are Not Groups Group Performance is a Function of what the Group’s Members do as Individuals It is the Collective Result of Individual Performances – Sharing Information or Choosing from Predetermined Options, for example Group Members aren’t Responsible for Results other than their own

4. Why a Team? Teams may promise Greater Performance, but also bring more Risk Will the “Sum of Individual Bests” suffice (a Group) or does the Challenge/Opportunity require Substantial Incremental Performance (a Team)? Team Opportunity exists anywhere Hierarchy or Organizational Boundaries inhibit Skills and Perspectives needed for Optimal Results

5. What Makes a Team? Teams require both Individual and Mutual Accountability Teams generate Products (not decisions or solutions) through Group Discussion and Debate: Teams Innovate, Groups Invent Teams perform at Levels higher than the Individual Bests of their Members: A Team is More than the Sum of its Parts

6. Characteristics of Great Teams Share a Strategic Purpose: They Know What They’re About Share a Strategic Purpose: They Know What They’re About Have invested Time and Effort in Exploring and Agreeing on the Team’s Purpose: Individual and Collective Commitment to Team’s Purpose

7. Characteristics of Great Teams Translated Their Strategy into Specific Performance Tasks and Goals Translated Their Strategy into Specific Performance Tasks and Goals Have “Rules of the Road” that Guide Debate and Decision-Making Know “How to Do” (Tactics) what it is They’ve Decided to Do (Strategy)

8. Characteristics of Great Teams Understand Difference between “Real Work” and the “Work’s Purpose” Understand Difference between “Real Work” and the “Work’s Purpose” If the Purpose for a Business is to “Add Value,” then Something more than Simply “Summing its Parts” has to get done…

9. Characteristics of Great Teams Understand Mutual Accountability Understand Mutual Accountability Rejects “The Boss holds ME accountable” Accepts “We hold OURSELVES accountable” Team Accountability is all about COMMITMENT and TRUST

10. Approaches Shared by Successful Teams Establish Sense of UrgencyEstablish Sense of Urgency Set Demanding Performance Standards and High Expectations: No CompromisingSet Demanding Performance Standards and High Expectations: No Compromising Members selected for Specific Skills and Value of Potential ContributionsMembers selected for Specific Skills and Value of Potential Contributions Set Clear Rules of Behavior: No BlamingSet Clear Rules of Behavior: No Blaming Start and Stay Positive and RealisticStart and Stay Positive and Realistic

11. "Stop whimpering and spin the wheel of blame, Lipton!" Cartoon by Scott Arthur Masear

12. Approaches Shared by Successful Teams Enjoy Early SuccessesEnjoy Early Successes Refresh frequently with New ChallengesRefresh frequently with New Challenges Spend some Unstructured Time TogetherSpend some Unstructured Time Together Give and Enjoy Positive Feedback, Recognition and RewardsGive and Enjoy Positive Feedback, Recognition and Rewards

13. Summary: How to Tell the Difference WORKING GROUP TEAM Strong, Focused Leadership Shared Leadership Individual Accountability Mutual Accountability Shares Organization Mission Separate Team Mission in support of Organization Group Decides but “Real Work” Delegated to Others Team Decides and Performs Together “Real Work”