1. IP Address Management and Request Service Kim Huynh CS491B

2. Background - Old process Calling or submitting paper forms Information on paper forms was manually entered in a database – excel format Inaccuracy and inefficiency – Wasting time for waiting – Getting human errors – Hard to maintain database.

3. Introduction “IPAMRS” is a web application for managing IP addresses and requesting services – Adding request, searching information Improve efficiency and accuracy – Update information automatically – Reduced errors due to human factors – Saved time for users – Multiple users can access at the same time

4. Theory Allow users to access the database using JavaBeans and JSP. Database will be stored on mySQL. Then, export to text or excel format

5. Technology and Development MySQL JavaBeans JSP JavaMail Tomcat

6. Design Login page – Register Form for first time user – Forgot password – Change password After Login – Adding Request – Searching information – Email sending automatically to Network technicians – View/download records

7. Types of users Administrators: – View entire the tickets from all the users – Download the tickets’ information in the csv format – Close ticket when it’s done – Disable users – Reset password for users

8. Design – Types of users Regular users: who need help or make an order – Add request – Check request’s status online – Get the contact’s information – Change password (If needed)

9. Design – Types of users Managers: – Adding request – Searching information – View all employees records and related information – View all the IP address records – Download the employees records in the csv format and print out.

10. Implement Adding Request by web form – addRequest.jsp Database is automatically updated – tempAddRequest.jsp

11. Implement Search by: – Ticket number – IP address – Range – User name – Department – Date

12. Implement Database is retrieved by primary keys JSP codes – example: select ticketNo, empID, networkID, date_format(date_open, '%M %d %Y %h:%m:%s %p') as date from Tickets;

13. Implement Send request: – Request will be sent to the network technician who is responsible on this IP address – JavaMail files will be created to handle this function.

14. Implement Download records: – Manager and Administrator can pull out records by download data into CSV file

15. Conclusion Gained a lot of experience in: – Analysis – Design – Coding program – Report

16. Thank you Demo: http://cs3.calstatela.edu:8080/cs491stu03/cs 491a/Login.jsp http://cs3.calstatela.edu:8080/cs491stu03/cs 491a/Login.jsp