1. New Forms of Organising Adaptive Org Network Org Smarter Faster Org New Digital Enterprise Object-oriented Org Flatness & fluidity Vision, direction, values Holistic thinking Knowledge as comp. advantage Aligned org. systems Extended enterprise map Reflective leadership Teams & Rotation Information symmetry Information & Communication responsibility

2. InterdependenceCoevolutionCommunity Blurring of Boundaries Collaboration New Forms Of Organising Organisation & Management Issues Political & cultural issues Change management HR challenges Systems & processes Extended Enterprise Connectivity Integration Trust Long Term View

3. Knowledge Management Generation Codification coordination Transfer Enablers Kaizen Acquisition Rental Dedicated resource Fusion Adaptation Networks Quality &relevance Medium & form Articulation & internalisation Mapping Story Environment - culture & HR - trust Channels - ‘hard’ wires - ‘soft’ wires (mobility, flocking & adapting) Learning Org Knowing Org

4. © Strategy TechnologyPeople Process Facilitators Culture HR Direction, Focus & Integrate Priorities SM Support Enabler Focus, Quality, Review & Integrate Knowledge Management Read/Write Ratio Quality of Contribution Editing Contributions Overloading

5. KM Issues Read/write ratio Quality of contribution & implementation Effectiveness of strategy Competitive Advantage HR Issues encourage Motivation Reward Recruitment & Selection Training & Dev. Resource Issues enable People Time Money Infrastructure Issues enable Architecture / process Technology Culture & Environment Issues facilitate Communicate benefits Awareness & commitment Sharing v. hoarding Strategy Issues integrate Plan, implement, review, coordinate

6. Speed & flexibility - org agility - individual agility Work/LifeBalance Employee & Alternative Workplace Vision, Leadership Values, Community & Identity Training & Development Structure & Review Employee Suitability - self-direction - social network Costs - startup - support - options Trust Motivation - mission - agenda - learning - reputation - ownership Support systems - mentor/ buddy - IT

7. Connectivity & Control Balance between connections & direction High tech + high touch = high trust Sense of place, space & community Quality & overload Individual orientation & org capabilities Strategy, Environment, Processes & Socialware ©

8. Common Themes Technology as enabler Nb of Culture & Environment Nb of HR ‘Simultaneous loose-tight’ (Flexibility & focus; ‘chaos’ & control) Nb of managing change & implementation Nb of SM support, commitment & resources Nb of Communication, Integration & Community Strategy, Environment, Processes & Socialware ©

9. Inter-relatedness EnvironmentTechnology Structure Culture Strategy Organisation & Management