1. Amazon.com Collaborative Project Group Members: Brian Alt Eranda Samarasinghe Jasbir Singh Due: December 3 rd, 2003 Eng 393

2. I Table of Contents Introduction Introduction Opening the Website Opening the Website Finding Items Finding Items Adding Items to your Shopping Cart Adding Items to your Shopping Cart Checkout Process Checkout Process Signing In Signing In Password and Payment Method Password and Payment Method Review and Submit Your Order Review and Submit Your Order Tracking Your Order Tracking Your Order Troubleshooting Troubleshooting

3. Introduction The following instructions are for browsing and purchasing books, videos or any other forms of entertainment media from Amazon.com. We will discuss the workings of the Amazon main website and show the user the basic navigational functions of the sight, to use its online payment processes, and troubleshoot help. The following instructions are for browsing and purchasing books, videos or any other forms of entertainment media from Amazon.com. We will discuss the workings of the Amazon main website and show the user the basic navigational functions of the sight, to use its online payment processes, and troubleshoot help. This website was designed so that any casual user may manipulate the site in hopes of finding materials (books, toys, other products) with ease on the web and be able to purchase them without the hassles of going to a store or waiting in long lines This website was designed so that any casual user may manipulate the site in hopes of finding materials (books, toys, other products) with ease on the web and be able to purchase them without the hassles of going to a store or waiting in long lines Amazon is open 24 hours a day and is available for use anywhere in the world that can receive shipping via their shipping options. Amazon is open 24 hours a day and is available for use anywhere in the world that can receive shipping via their shipping options. For the users safety Amazon has provided a detailed payment process with protected sites for entering your credit card or other payment information without the fear of outside parties viewing this information. For the users safety Amazon has provided a detailed payment process with protected sites for entering your credit card or other payment information without the fear of outside parties viewing this information.

5. Step 1: Opening the Website Placing an order with Amazon.com is easy. Either double click on the “Internet explorer” icon or press start, go to programs and click on “Internet explorer”. (other Web brwosers may be used in the same way) Placing an order with Amazon.com is easy. Either double click on the “Internet explorer” icon or press start, go to programs and click on “Internet explorer”. (other Web brwosers may be used in the same way) Go to the address bar and type “www.amazon.com” Go to the address bar and type “www.amazon.com”www.amazon.com

6. Step 2: Finding Items First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of the store. First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of the store.browse or searchbrowse or search Select the category you want to search for from the drop down menu or click the tab. For example from the drop down menu, select books. Select the category you want to search for from the drop down menu or click the tab. For example from the drop down menu, select books. Then type the name of the book or author’s name in the second box and click “Go”. Then type the name of the book or author’s name in the second box and click “Go”. If you have the ISBN number for a specific item, you can click on Advanced Search and enter the number. If you have the ISBN number for a specific item, you can click on Advanced Search and enter the number.

7. Step 3: Finding Non-Book Items Click on one of the outside store items found at the bottom of the page Click on one of the outside store items found at the bottom of the page Follow the instructions from step 2 (finding items). The search engine does not change for different item types Follow the instructions from step 2 (finding items). The search engine does not change for different item types Featured Partners

8. Step 4: Adding Items to Shopping Cart Click the "Add to Shopping Cart" button on the item's product detail page. Click the "Add to Shopping Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, you can either click on “Proceed to Checkout” or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. Once you've added an item to your Shopping Cart, you can either click on “Proceed to Checkout” or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of the Web site. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of the Web site.Shopping CartShopping Cart

9. Step 5: Proceed to Checkout Review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "save for later" button next to the title. Review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "save for later" button next to the title. The item will move from your current Shopping Cart to the "Saved Items--To Buy Later" list below. The item will move from your current Shopping Cart to the "Saved Items--To Buy Later" list below. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form. You will be taken to the first page of the order form.

10. Step 6: Signing In Enter your e-mail address, indicate that you are a new customer, and click the "Sign in" button. Enter your e-mail address, indicate that you are a new customer, and click the "Sign in" button. Do not fill in the password field. Do not fill in the password field. You will be asked to provide a password for your account later in the process. You will be asked to provide a password for your account later in the process. Enter your Shipping address and select a shipping method. You will see estimated shipment and delivery dates in the e-mail. Enter your Shipping address and select a shipping method. You will see estimated shipment and delivery dates in the e-mail. The shipping charge for your order will be displayed on the order summary page just before you submit your order The shipping charge for your order will be displayed on the order summary page just before you submit your order

11. Step 7: Provide a Password and Method of Payment Choose a password for your account so that when you come back to Amazon.com in the future, you can use the same shipping address and method of payment you provided during this first order. Choose a password for your account so that when you come back to Amazon.com in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. You will also be able to use your password to make changes to your order and account information. Amazon accepts American Express, Diners Club, Discover, JCB, MasterCard, Euro card, Master Money, Visa, Visa Check Cards, Amazon.com gift certificates, or a check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. Amazon accepts American Express, Diners Club, Discover, JCB, MasterCard, Euro card, Master Money, Visa, Visa Check Cards, Amazon.com gift certificates, or a check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. If you're paying with a credit card, enter the number without spaces or dashes. If you're paying with a credit card, enter the number without spaces or dashes.

12. Step 8: Review and Submit Your Order Check the accuracy all of the information you provided and make any necessary adjustments. Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the “Place Your Order” button to submit your order. When you are ready, click the “Place Your Order” button to submit your order. Once you place your order, you will receive a confirmation e-mail message. Once you place your order, you will receive a confirmation e-mail message.

13. Step 9: Tracking Your Order If you would like to review or change something about the order you placed before it enters the shipping process, click the “Your Account” link in the top right corner of most pages on the web site. If you would like to review or change something about the order you placed before it enters the shipping process, click the “Your Account” link in the top right corner of most pages on the web site.Your AccountYour Account

14. Troubleshooting Help: ProblemSolution Unsure if your order went through? Check the list of recent orders in Your Account before attempting to place the order again. Your AccountYour Account Empty Shopping Cart You are not logged into your account. Can't add items Items are not available from Amazon.com, although some are available from individual sellers on Amazon Marketplace

15. Trouble Shooting Help Continued Error message on payment page Make sure that you have selected the correct credit card type and expiration date from the dropdown boxes. Verify that the credit card number was entered correctly, without any spaces or dashes. If you are using a new credit card, be sure that you have activated the new card before entering it into the order form. ZIP code and state do not match Try entering the full name of the state, or the abbreviation without periods. For example, enter "California" or "CA" instead of "Ca." or "Calif." Page keeps looping back or is not updating You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser. System Error Return to the Web site and try again later.

16. Conclusion Amazon is one of the easiest sights to navigate. Amazon is one of the easiest sights to navigate. Its user friendly step by step process allows for novice users to navigate their site with ease. Its user friendly step by step process allows for novice users to navigate their site with ease. Considered the most successful online shopping sites, Amazon is the site that most other online shopping websites try to imitate. Considered the most successful online shopping sites, Amazon is the site that most other online shopping websites try to imitate. A User friendly interface was one of the primary concerns in designing the Amazon’s website. A User friendly interface was one of the primary concerns in designing the Amazon’s website.