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Chapter 8 – Groups & Teams Pt 2: March 26, 2009
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Teams Definition: –Nature of their output? –Types of tasks? See dimensions of teams in book
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Cross-functional teams Traditional org structure based on function Cross-functional teams use employees at identical org levels w/different specialties –Advantages? –Disadvantages? All major auto manufacturers use these for complex projects
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Problem Solving Teams Employee involvement teams – examine impt workplace issues Quality circle – What do they do? What special training is useful for these? –Cultural differences?
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Team Building Appropriate when high team turnover or loss of focus (most common in existing teams) 4 main types of team building –Role definition – –Interpersonal processes – –Goal setting – –Problem solving – Evaluation?
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Team Selection Issues Campion & Stevens (’94) developed ‘Teamwork KSA’ test to use as indicator for team selection –What dimensions are assessed? –Issue of ‘fit’ Some orgs use Assessment Center methodology for team selection
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Model of Team Effectiveness Work Design: Autonomy, skill variety, Task identify, task signif Composition: Ability, personality, diversity, Team size, teamwork preference Context: Resources, leadership, climate Perf eval & rewards Process: Goals, team efficacy, conflict, Social loafing Team Effectiveness
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Virtual Teams Boeing ex. of ‘electronic brainstorming’ – share ideas while minimizing team dynamics –How does it work? Procedure? –Study of 64 elec brainstorming groups at Boeing Results?
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Criticisms of virtual teams? Social concerns? Political issues? Differences between face-to-face vs. computer interactions -
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Application: Flight Crews as Teams Foushee’s “Dyads & Triads in the Cockpit” –Prevalence of human error Why does this occur? –Potomac River accident example… –ATC & pilot communication
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Flight Crews (cont.) Simulation study of pre-duty (well-rested) vs post-duty (possibly fatigued) crews –Who performed better? Teamwork principles that apply: –1. –2. –3. –4.
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