1. Kaleidoscope to Common Sense David Lightfoot County Library Manager Lancashire County Library

2. Measurement and Metrics PI’s CPA Best Value Public Library Standards

3. Statistical Sources LISU CIPFA University Research Resource PLUS

4. Essential Tools  Definitions  Methodologies  Mechanism for change CPLS Service Improvements Outputs Outcomes

5. Kaleidoscope

6. Value for effort Organise and presentOrganise and present Create a cultureCreate a culture Train and developTrain and develop Skills for decision makingSkills for decision making Collection Application Outcome

7. PLS 9 Requests

8. Request Comparisons Warwickshire80 7080101103102112Worcestershire100 71645862

9. Variables Charges 60p – £1.00 Exemptions Differential charges £1.50 - £4.50 Self Service lower charges 2000 Lancashire’s had 177 requests/00 pop per top end of the family group. Authorities with highest charges recorded lowest request rate at 62 and 64/000 pop.

10. Lancashire County Library Statistics  84 Libraries  13 mobiles  2 Trailers  550+ schools  600 homes  6 prisons  Population 1.1m  Budget £18m  5 Divisions  12 – 23 libraries

11. Application

12. Response National Curriculum Books issuing despite evidence Promote as single entity Falling over years Improved School Libraries Homework Centres Suppliers range

13. Expectation Credible evidence Commentary Analyse and use Decisions and recommendations Evidence of consistency and fairness

14. Evidence Based Management in Action Lancashire – LISU – Resource Long Term programme 3 years Performance evaluation Tools Skills Theory and practice Research and Development

15. Getting started Key components Management styles Health checks PI’s and Methods Metrics Library Plan New methodologies Consultation Administration Analysis Application Decision outcomes Dissemination Training

16. Making it Happen Management and budget commitment Project Team Clear Aim – Service improvement Wide range of staff Training long term strategy Newsletter Ownership

17. The Process Desk Research Core briefing Staff colloquium Staff workshops Report Transferability

18. Measures of success Suggestions for Change with evidence Attitude change Confidence Elimination of dead data collection Health check National contribution

19. Change CulturesAttitudes Statistics and evidence