1. Proposed Information Technology “Product Delivery Organization” for Bank Islam Malaysia Ernst & Young Consultants December 1997

2. Roles of the IT “Product Delivery” Organization IT Customer Support IT Operations IT Component Delivery & Evolution IT-Enabled Business Opportunity Identification IT Strategy Development IS Management IT Infrastructure Stewardship Production Processes Support Processes Creating Business Value Ongoing Business Support

3. Product Delivery Organization Production Department Dept. Head IT Product Delivery Division Head Technical Support Department Dept. Head Development Department Dept. Head QA & Configuration Management Staff Administrative Support Staff Project Management Office Systems Planning Staff

4. Identifying IT-Enabled Business Opportunities IT Customer Support IT Operations IT Component Delivery & Evolution IT-Enabled Business Opportunity Identification IT Strategy Development IS Management IT Infrastructure Stewardship Creating Business Value Ongoing Business Support Ensure that IT Knowledge is Integrated into Business Strategy

5. IT Component Ordering and Delivery IT Customer Support IT Operations IT Component Delivery & Evolution IT-Enabled Business Opportunity Identification IT Strategy Development IS Management IT Infrastructure Stewardship Creating Business Value Ongoing Business Support Acquire, Build and Evolve Development and Production Systems and Components

6. Development Department Development Department Dept. Head RBS Applications Support Branch Applications Support Treasury Applications Support Finance & HRM Support Trade Finance Applications Support MIS/EIS Support Team Data Warehouse Support Retail Banking Supervisor Wholesale & International Banking Supervisor Information Centre Supervisor ATM Application Support

7. IT Systems Design and Development IT Customer Support IT Operations IT Component Delivery & Evolution IT-Enabled Business Opportunity Identification IT Strategy Development IS Management IT Infrastructure Stewardship Creating Business Value Ongoing Business Support Acquire, Build and Evolve Development and Production Systems and Components

8. Production Department Production Department Dept. Head Production Coordination & Scheduling Help Desk Team Tape Librarian Customer Service Operations Supervisor 24 Hour Customer Service Operations Remittance Banking Operations Development Site Operator Shift Operations Supervisor Production Site Shift Operators

9. IT Operations IT Customer Support IT Operations IT Component Delivery & Evolution IT-Enabled Business Opportunity Identification IT Strategy Development IS Management IT Infrastructure Stewardship Creating Business Value Ongoing Business Support Schedule and Support IT/IS Production and Testing Operations

10. IT Customer Support IT Customer Support IT Operations IT Component Delivery & Evolution IT-Enabled Business Opportunity Identification IT Strategy Development IS Management IT Infrastructure Stewardship Creating Business Value Ongoing Business Support Resolving and Reporting Problems and Questions for Internal and External Users

11. Technical Support Department WAN Coordination Consultant LAN Planning Consultant Telecomm Support Team OS/400 Support UNIX Support Database Support NT/PC Support Technical Support Department Dept. Head Systems Support Supervisor Network Support Supervisor Security Administration Team Architecture Planning Consultant

12. Define and Design the IT Infrastructure IT Customer Support IT Operations IT Component Delivery & Evolution IT-Enabled Business Opportunity Identification IT Strategy Development IS Management IT Infrastructure Stewardship Creating Business Value Ongoing Business Support Design the Hardware, Software and Network Components of the IT Enterprise Architecture

13. Proposed Staffing