1. Chapter 10 Training for Organizations Training Administration

2. Training for Organizations Chapter 10 Training Administration The details upon which program implementation rests

3. Training for Organizations Chapter 10 Administrative Support Informative & easy access to program description Customer-focused registration procedures Well organized and appealing participant materials

4. Training for Organizations Chapter 10 Administrative Support High quality visuals and copies Properly prepared physical facilities Everything works!

5. Training for Organizations Chapter 10 Information about programs Catalogs and Schedules Advertising and Marketing Bulletin boards Webcasts Email The coffee corner!

6. Training for Organizations Chapter 10 Registering Participants Registering or wait-listing Providing confirmation letters Providing reminder letters Handling cancellations Producing class rosters

7. Training for Organizations Chapter 10 Software Registration Systems Check this selected Website for up-to- date report samples: Pathlore: http://www.pathlore.comhttp://www.pathlore.com

8. Training for Organizations Chapter 10 Pre-work Advance submission of pre-work Feedback on participants as pre-work The confidentiality of feedback data Preparing a pre-work checklist See Figure 10-4

9. Training for Organizations Chapter 10 Preparing Instructional Materials

10. Training for Organizations Chapter 10 Kicking the Tires Test computers, projectors Ensure pads on flip chart easels Put handouts in order Check name tags Check HVAC

11. Training for Organizations Chapter 10 Facility Planning The role of tables The position of the trainer Providing for break-out groups How many chairs? Provide seating instructions?

12. Training for Organizations Chapter 10 Room Arrangements for Lectures How would you arrange a room for a large lecture group? How would you arrange a room for a panel discussion?

13. Training for Organizations Chapter 10 Other Room Configurations Small group configurations Problem solving groups Groups using computers

14. Training for Organizations Chapter 10 Supporting Delivery Ensure materials are ready Set up and run equipment (e.g., video projector) Food and drink!

15. Training for Organizations Chapter 10 Supporting Evaluation Reaction Learning Behavior Organizational Results Process

16. Training for Organizations Chapter 10 The Training Budget Centralized vs. Decentralized who pays? Strategic Funding the long term perspective

17. Training for Organizations Chapter 10 Budget Categories

18. Training for Organizations Chapter 10 Training Dept. Reports Training Activity Reports Is the training department moving in the right direction? Transcripts What training programs have individuals completed?

19. Training for Organizations Chapter 10 Question for Discussion What learning experience have you had where physical surroundings played a major part in the success or failure of the experience itself?