1. Lendac and Dialog Partnership and Product Update Davenport Hotel - Dublin 21 st March 2002

2. Lendac Background An Irish company established 1979 –Information Distribution –Publishing and content management –Broadcast and multimedia

3. Information Distribution Relationships with 100 of the worlds leading publishers Supply content and technology to practically every market in Ireland 1980:s CD-ROM technology 1990-1996 Networking/Client server technologies 1999 Launch LRSNet National Information Service http://lrs.lendac.ie

4. Client Base Government Corporate Academic Food/Agriculture Medical Legal Chemical/Pharmaceutical Environmental

5. Broadcast and Multimedia Software Development TV/Broadcast Services DVS Studio Software

6. TV Shows Winning Streak Telly Bingo Fame & Fortune Where In The World Rapid Roulette Know Your Sport Murphy’s Micro Quiz-M

7. Electronic Publishing Creating new value online and offline products –Institute of Taxation in Ireland –Sweet & Maxwell –Law Reform Commission –National Archives –Office of Attorney General –Roundhall Sweet & Maxwell.

8. Dialog: 2002 and Beyond Neil Bowyer Snr Vice President EMEA

9. Agenda Thomson Overview Dialog Overview and Update Concluding Thoughts

10. Thomson To be the world's foremost global e-information and solutions company in the business and professional marketplace VISION

11. Thomson We help our customers make better decisions faster by providing them with the best content, applications and electronic platforms WHAT THAT MEANS

12. Thomson operates through four Market Groups Thomson Learning $ 1.9 billion Thomson Legal & Regulatory$ 2.8 billion Thomson Financial $ 1.6 billion Thomson Scientific & Healthcare$.8 billion Thomson Total $ 7.2 billion * Reflects 2001 revenue from ongoing operations. Thomson revenue based on the annualized value of acquisitions is $8 billion BUSINESS COMPOSITION

13. Financial and corporate commitment Dedication to e-information Leverage content and business relationships Existing infrastructure –billing and administrative systems –offices and support staff –expansive technical facilities Thomson FIT WITH DIALOG

15. Who We Are DIALOG ORGANISATION Dialog North America Cary, NC Global Services Dialog HQ USA Dialog Latin- America São Paulo, Brazil Dialog Asia Pacific Hong Kong Dialog EMEA London NewsEdge Boston, MA Intelligence Data Boston, MA

16. Who We Are UNMATCHED GLOBAL SUPPORT 1100 employees worldwide Operations in 29 countries worldwide Agents and re-sellers in another 19 countries 4 global data centers –London –Bern –Palo Alto –Boston

17. Who We Are …. CLEARLY FOCUSED ON CORE CUSTOMERS…. Over 25,000 customers in 103 countries –Over two million end-users Information professionals, librarians & professional researchers And, people in departments like: –Market Research –Strategic Planning –Competitive Intelligence –R&D and Engineering –M&A

18. Who We Are Pharmaceutical Consulting Legal Financial Services Government` Bio-Medical Chemical Advertising & Media Hi-Tech Consumer Goods LEADING POSITIONS IN KEY INDUSTRIES WORLDWIDE

19. Who We Are OUR CUSTOMERS ARE THE LEADERS IN THEIR FIELDS

20. Who We Are ESTABLISHED AND RESPECTED PRODUCTS

21. Who We Are WITH DEEP AND BROAD CONTENT…. Over 14 Terabytes of hosted content 1.2 billion unique records Over 200,000 sources of information

22. Dialog in the 21st Century COMPETITIVE DIFFERENTIATION Breadth and depth of content Precision searching technology Speed and performance Dialog is the Company that Provides the Products and Services which Help Its Customers Find: Information To Change The World

23. New Content A RECORD YEAR IN 2001... Added more content in 2001 than in the 3 previous years combined Over 600 sources added

24. New Products NEW PRODUCTS AND MAJOR ENHANCEMENTS IN 2001 Profound - major new release Dialog1 SourceOne DialogIQ PrivateStar Brandline eLinks – DataStar and OnDisc IntraIntelligence Integrated Information Solutions

25. New Products NEW ANNOUNCEMENTS TO DATE IN 2002 Dialog NewsRoom Dialog eLinks SourceOne enhancements Intelliscope NewsEdge Monitor major enhancements Dialog Link Dialog1 enhancements DialogPRO

26. New Products DIALOG NEWSROOM 6500 news and business titles, available on Dialog, DataStar and Profound Global coverage from 79 countries Common indexing standard with industry coverage in 35 broad categories Native language content Competitively priced at $2.95 per document

27. New Products DIALOG E-LINKS Dialog links to 8,000 primary text scientific journals Results of search directed to over 40 publishers e.g. –American Chemical Society, Cambridge University Press, Catchword, EBSCO Online, Highwire Press, IEEE, ScienceDirect, Springer, SwetsNet and others Free of charge for Dialog customers

28. Pricing TRUST & VALUE Pricing Objectives –clarity & simplicity –consistency –choice Enhancements –Free training, software and documentation –Elimination of Dialog minimum fees –DialUnit changes –Speed enhancements –Connect Time implementation

29. Dialog KEY STRATEGIES Invest for the Future: Long Term View –Technology, Infrastructure, People Enhance Value: Innovation & Performance –Customer Service & Marketing, Content, Product Development, Pricing Know Our Customers: Focus –Relationships, Education, Communications

30. Dialog: 2002 and Beyond CONCLUDING THOUGHTS…. Dialog’s core product attributes are timeless and we will continue to invest in them: –Breadth and depth of content –Precision searching –System performance We will continue to aggressively drive our business to product customer-centric solutions for our core markets worldwide We are committed to the librarian, professional researcher and information professional community

31. Dialog: 2002 and Beyond

32. Dialog Content Wendy Sheville Manager Agents EMEA

33. Content 200,000 of the world’s leading content sources More than 600 databases - over 800 million unique records More than 90 million news articles from more than 6,500 news publications Over 11 million investment reports and 60 million global company directory listings 44 million patents records and 14 million trademark records from 15 countries 160 million abstracts of scientific and technical research with 29 million chemical substances

34. Focused Growth

35. New content – 1 st quarter 2002 Business & News Informa Telecoms (Profound) Diagonal(Profound) Frost & Sullivan(Profound) Cerved(DataStar) Fairfax(Profound)

36. New content – 1 st quarter 2002 Intellectual Property European Trademarks Enhancements Claims – Business Methods Patents PATFULL Reload ** All on Dialog **

37. New content – 1 st quarter 2002 Science TEME(Dialog) Weldasearch (Dialog) DARE (DataStar) NewsRx(Dialog) Adis enhancements (Dialog)

38. Key Files: Business & Finance Global Reporter Business & Industry / TableBase Prompt Investext ABI / Inform IAC Trade & Industry D & B - European Finance D & B - USA

39. Key Files: Intellectual Property Derwent Inpadoc Japio - Japan only US Patents Trademarkscan - all Trademarks

40. Key Files: Engineering EI Compendex Inspec Metadex Iconda

41. Key Files: SciTech Inspec EI Compendex MetaDex Sci Scearch CAB Abstracts Energy Science Aerospace Pascal Computer Database ChemServe CA Search

42. Key Files: BioMed / Pharma Biosis Medline Embase Pharmaprojects Phind IMS - R&D ADIS - 6 files FDC Reports Prous Diogenes FDC Reports Current Contents (ISI) Chemical Abstracts Health periodical

43. Key Files: Media NewsRoom TableBase Patent and Trademarks data Global Reporter Market Research

44. Dialog Products Lendac Data Systems Martina McGlade

45. Products Dialog DataStar Tradstat Profound Intranet Solutions OnDisc @Site

46. 600+ collection of Databases Covers the broadest range of disciplines –Intellectual Property: trademarks from 14 countries, patent data from over 60 countries –Science & Technology: 150,000+ specialist journals –Business & News: 6,000+ sources, 60 million global company directories, 1.5 million pages of market research In depth business information for US & Canadian markets & widest coverage of non-European data

47. Dialog1 A suite of easy-to-use ‘one-click’ interfaces organised by vertical market. Geared to end users. OnDisc/ @site CD-ROM in traditional form or via the intranet End user within corporate or academic market place Dialog Select Menu-driven access to half of our content Collection. Targetted to the end user Dialog Web Combines the Power of Dialog with the functionality of the web. Experienced or novice user. Dialog Classic Traditional command language geared to the information professional. Backbone of all Dialog interfaces

48. DialogWeb Easy to use Guided Search if customer does not know the Dialog command language Easy to use forms to create and modify Alerts (current awareness updates) Search results available in HTML or text formats A choice of displaying records or sending search results via email, fax, or postal delivery An ability to customise the interface. The customer can also use their own company logo.

49. Leading European online service –local content for local markets Originally created to meet needs of pharma/biomed sector Specialist areas of coverage include…. –Biomedical and Pharmaceutical information –European Company Information (accounts and credit ratings) –European News Publications (newspapers and journals) –EC Legislation

50. DataStar Classic Traditional command language geared to the information professional. Backbone of all DataStar interfaces DataStar Web Combines the power of native DataStar with the web. Geared to novice or experienced user Tradstat Web Database of import/ export figures sourced from government bodies. Geared to end user

51. DataStarWeb Search efficiently without having to know a complicated command language. Databases arranged by subject group - easier to identify most appropriate content Searching is done swiftly and conveniently from selections made in pull down windows. Customised webs can be designed with features specified by the end user for easy searching. Documents can be saved with images and links to full text documents in either PDF or HTML format.

52. Tradstat Import/export Statistics detailing 90% of world trade at the touch of a button. Web-based service that gives access to original trade statistics. TradStat does not manipulate the data, giving a clear, objective picture. Assess market share/track competition, monitor trends in trade flows, identify potential trading partners, monitor price fluctuations and track the movement of products around the globe. Create graphs automatically from search results

53. Reporting Countries France Belgium / Luxembourg Netherlands Germany Italy United Kingdom / Ireland Denmark Greece Portugal China South Korea Australia / New Zealand South Africa Spain Norway Sweden Finland Switzerland / Austria U.S.A. / Canada Brazil Argentina Indonesia Japan Taiwan Hongkong

54. Business intelligence service Easy-to-use graphic interface Archive has over 100 million pages of information –largest online collection of market research with 140,000 reports from 85+ publishers Specialist areas of coverage include…. –Marketing Research –International News (newspapers and journals) –Stockbroker analysis –Company information –Country reports

55. Uses Infosort categorisation system to provide precision searching –every article is indexed to sector, company, scope & location –true seamless searching

56. Corporate Profound Windows access to all content. Geared to end-user or information professional. Most users are moving to the web. Profound (Internet) Web version of corporate Profound. End user or information professional tool Newsline Web based stand alone product for news. Priced on a fixed price basis. Geared to end user

57. Newsline 6,500+ newspapers, trade journals & wires intraday updating 5 year archive Global coverage across all sectors Alerting facility Fixed price based on number of users Available as stand alone product or via Profound

58. Dialog OnDisc Dialog OnDisc provides local, unlimited access to content at a fixed price Over 80 databases available on CDRom Top hard science databases available such as COMPENDEX and METADEX Interface is suitable for end-users and information professionals Updates are sent MONTHLY

59. Dialog@Site Databases can be loaded locally onto server by downloading @Site software Gives high-speed access to users over a local intranet Dialog @Site can be customised to individual needs Provides e-journal linking to full text Journals

60. NEW PRODUCT UPDATE Michael Larner EMEA Knowledge Centre

61. 2001 Review DialogIQ PrivateStar Dialog1 Kirk Othmer DVD Dialog Company Profiles IntraIntelligence –Customizable Dialog, DataStar, @Site

62. Agenda Dialog –SourceOne –Dialog1 –E-Journal linking –ProQuest –Investext –DialogPRO –DialogLink 3.0 OnDisc NewsRoom

63. SourceOne Full patent PDF documents available for download New server to speed order process Ability to review / revise order before placing order

64. Source One Patents

65. Dialog1 A suite of interfaces customised to vertical and horizontal markets Offers high level content with an easy to use interface Currently consists of seven modules New release of Chemical and Engineering modules “The power of Dialog made simple”

66. Dialog1

68. E-Journal Linking Dialog links to 8,000 primary text scientific journals Results of search directed to over 40 publishers –Customer must have subscription –Publishers include companies like American Chemical Society, Cambridge University Press, Catchword, EBSCO Online, Highwire Press, IEEE, ScienceDirect, Springer, SwetsNet and others Available on Dialog Web, Dialog Select, Dialog1 and IntraIntelligence (Intranet Toolkit)

69. E-Journal Linking

70. ProQuest on Dialog Increase quality and range of content through PDF, text and graphics Available on web-based platforms 700 Sources available Coverage from 2000 onwards

71. ProQuest Journal Images

72. Investext on Dialog Remote links to provide the capability to link to external, remote document/image repositories to retrieve documents via the web Allows the user to receive documents in image format (PDF or other) while online. Available on DialogSelect and DialogWeb

73. Investext on Dialog

74. DialogPRO PRO stands for Predictable Research Online –NewsPRO –AdvertisingPRO Product line for small to mid size marketplace Unlimited access to content at a fixed monthly price Easy to use interface

75. Dialog PRO

76. DialogLink 3.0 Fast, dial-up access to DialogClassic Updating of software Enhanced software provides Windows compatibility DialogLink is provided free-of-charge for downloading from the Dialog website.

77. DialogLink 3.0

78. OnDisc / @Site All OnDisc / @Site titles updated monthly DVD now available for all multi-disc offerings Local language interfaces available Customised interface available on @Site

80. NewsRoom 6500 news and business titles, available on all Dialog product platforms Global coverage from 79 countries Common indexing standard with industry coverage in 35 broad categories Native language content –Eight languages Two year archive as of March 1st

81. PRICING Neil Bowyer Snr. Vice President EMEA Sales

82. Agenda Historical situation Pricing today Pricing plans Subscription plans DialUnits & Connect Time

83. Historical situation Complex Contracts Many Pricing Plans – sometimes confusing Confusing Charging Mechanisms – e.g. DialUnits

84. Pricing today Simple Contracts New and fewer Price Plans DialUnit Stabilisation Connect Time Elimination of Dialog Minimum Fee

85. Pricing plans Dialog Transact Dialog Intro Dialog Advantage Dialog Enterprise Subscription pricing

86. Dialog Transact Pay as you go basis No annual commitment Ideal for clients who: –Have to “Bill back” –Are unsure about how much they will use –Are unable to make a commitment

87. Dialog Intro 3 month trial plan used to introduce new clients to Dialog and Datastar Dialog & Datastar Minimum commitment over 3 month period Payment options – Monthly or Single

88. Dialog Advantage Straight discount based on an annual usage commitment to Dialog/Datastar Ideal for clients who can estimate their annual usage Minimum usage commitment starts at $1,000 pa Multiple year additional discounts Payment options – Monthly or Annual

89. Dialog Enterprise Fixed fee usage Ideal for larger clients seeking predictability Dialog and / or Datastar Minimum commitment of $100,000 per annum Payment options – Monthly or Annually

90. Subscription Plans Profound – Premier Profound Maximum of 5 IDS per site –Corporate Profound Unlimited IDS at one site Market & Country Briefings included at No Charge NewsLine –Fixed price based on number of users Fixed Fee File License –Unlimited usage By quotation

91. Dialog Search Charges DialUnits Connect time

92. DialUnits Description –Activity-Based Pricing Target Market –Searchers that browse –Searchers in unfamiliar areas –Users who may want to consult the Bluesheets or other search aids while online

93. DialUnits Key Features –Charges related directly to amount of system resources used –No charges for browsing How it Works –Default charging Mechanism –Switch with Connect-Time using the Set commands to alter user’s profile –DialUnits are based on the computing effort used to process commands –OneSearch costs are charged for DialUnits incurred in each individual file

94. Connect - Time Description –Time-based pricing Target Market –Researchers retrieving known documents –Experienced users researching a familiar issue

95. Connect - Time Key Feature –Charges incurred from moment a file is entered until logoff (predictability) How it works –Use the set command to alter user’s profile –In a OneSearch, connect-time is charged from the time spent in each individual file

96. Pricing Simplification of contracts and pricing Discounts available for even modest commitments Choices for customers Providing Products and Services at very attractive prices with customers being able to choose the most suitable options.

97. MARKETING Wendy Sheville Manager Agents EMEA

98. Agenda Advertising Publications

99. 2001 Advertising Campaign

100. Extending Brand Recognition - NewsEdge

101. Extending the Brand Recognition

102. Theme Advertising

103. Product Advertising

104. Publications

105. Dialog.com – from this

106. To this…..

107. Product Collateral

108. Database Catalog Distribution to every User ID Dialog DataStar Profound OnDisc NewsEdge

109. Brochures

110. Smart Tools

111. Chronolog Distribution to every User ID 10 / year Organized by product Shorter, “how to” articles

112. Dialog Magazine Objective –Truly global in 2002 –Reach every customer with exciting information How you can help –Nominate your customers –Submit ideas Over 1500 enquiries in 2001

113. THANK YOU