1. 9.614 Information Age Organizations Instructor: Bob Travica Class 2 Communication IT/IS & Organizational Design Asper School of Business 9.614 Information Age Organizations Part-Time MBA, April 2002 Instructor: Bob Travica

2. 9.614 Information Age Organizations Instructor: Bob Travica IT-IS Effect Template for Study in 9.614 Outline Concept of Organizational Design Organizational Structure Organizational Culture IT as Computing + Communication Technology IT for Communication IT & Organizational Structure IT and Organizational Culture

3. 9.614 Information Age Organizations Instructor: Bob Travica Concept of Organizational Design A compound or fit of organizational organizational structure, culture, processes, strategy, information…

4. 9.614 Information Age Organizations Instructor: Bob Travica Stable patterns of social relationships. Dimensions: Departmentation Spatial Dispersion Hierarchy Centralization Formalization Organizational Structure

5. 9.614 Information Age Organizations Instructor: Bob Travica Organizational Culture Fundamental beliefs and behavioral patterns shared in an organization. Dimensions (potentially infinite!): Adherence to social norms Expression of emotions Accountability (individual, group) Trust Role Ambiguity

6. 9.614 Information Age Organizations Instructor: Bob Travica Computing + Communication Koji (1986); telephone get computerized and computers talk to each other via telephone lines. Today: Application software Internet-enabled IT for Communication: Transfer of electronic files Email Electronic Bulletin Boards/Computer Conferencing Interactive messaging

7. 9.614 Information Age Organizations Instructor: Bob Travica Predictions Evidence Travica (1999), Big Six public accounting offices; email, voice mail, electronic bulletin boards, electronic file transfer: Usage of communication IT associated with perceptions of smaller formalization and centralization. IT & Organizational Structure

8. 9.614 Information Age Organizations Instructor: Bob Travica IT & Organizational Culture Computer mediated communication (CMC) and associated behavioral effects Travica (same): Usage of communication IT associated with perceptions of trustworthiness.