1. 1. Job applications resume curriculum vitae personal data sheet offer relevant information about you to an employer enable you to gain an interview for a job used as a basis for interview questions

2. what NOT to do NOT HANDWRITTEN – CVs MUST be typed NO typographical errors NO spelling mistakes avoid errors in terms (Faculty of Computing and Information Technology NOT Faculty of Computing) grammar Capitalisation no abbreviations avoid historical presentation (order) avoid squashing to fit a page limit

3. what goes in a resume Personal details: name, address, phone number, date of birth, nationality Academic details: tertiary level subjects studied secondary level subjects studied Work history full time, part-time, work experience and vacation jobs Hobbies, Interests Referees

4. Academic history aim at your target market – arrange the data sensibly what about failed subjects? stress the highlights enclose a transcript of your results

5. Work history sequence: - historic (last job first) - full-time, part-time, work experience, vacation include: name of company, suburb, position, length of time worked, description of the job (not just the title)

6. Referees academic referees - can comment on your academic potential - possibly comment on your professional competence work related referees - people you have actually worked for (may be unpaid) - may relate to your profession - give general employment comments character referees - not always necessary - don’t have to be ‘important’ people - do need to have known you for a long time MAKE SURE YOU ASK THE REFEREE FOR PERMISSION

7. Hobbies, Interests, Sports these can indicate that you are: a “well rounded” person sociable familiar with teamwork an individual fit and healthy successful INCLUDE THEM!

8. Write for a purpose tailor your application (and your CV) to the job - different formats and emphasis address all the skill requirements specified (or hinted) within the advertisement show that you have all of the requirements to make you a successful candidate for the position “translate” your skills and experience into job relevance state how you gained your skills, particularly if they come from experience (practice) rather than theory (study)

9. Communication Forms of Communication Verbal speech, writing Non verbal attitude, body language Graphic pictures, symbols, graphs

10. Types of Communication intra personal inter personal - one to one and group mass communication

11. The Communication Process RECEIVER Self- concept Family Culture Skills Feelings Attitudes values SENDER Self- concept Family Culture Skills Feelings Attitudes values Channel TV, telephone,speak, write MESSAGE Context Environment, Status,time FEEDBACK INTERFERENCE

12. The Process sender (encodes) message receiver (decodes) feedback vehicle/medium, “channel” Context Interference

13. Communication barriers inappropriate choice of words inappropriate channel inappropriate message receiver inattention lack of courtesy by sender or receiver non verbal communication that doesn’t support the words poor layout and presentation poor timing inadequate feedback

14. Communication skills for IS interpersonal relations attitude body language politics write clearly and accurately speak well small groups large groups be aware of your objectives and role at all times

15. Listening 75% of oral communication is ignored, misunderstood or quickly forgotten hearing vs. listening common barrier for speaker and listener: ineffective verbal response empathy – speaker for listener - listener for speaker

16. Barriers to listening Barriers in the sender or the message unclear speech, poor delivery, incompetence, bad word choice, disorganized, wrong time Barriers in the channel or the setting wrong place, distraction, discomfort, awkwardness for listener Barriers in the listener boredom, disinterest, dislike, intrusion, judgement, disagree, assumption, attention span

17. Purpose of Listening We listen for a variety of reasons: Analysis Comprehension Support Relaxation/enjoyment

18. Types of Listening Active and passive Empathic and objective Non-judgemental and judgemental Surface and deep

19. Improving Listening Skills Be prepared to listen Watch for signals Concentrate Resist distractions Listen with an open mind Avoid premature judgements Listen for the whole meaning Listen with empathy Listen actively, participate in the communication process - acknowledge - encourage Effective feedback