1. The company – Software company – ISV, founded in 1993 – Operations in Iceland, UK, Estonia, Denmark, Germany and Bulgaria – Extensive partner network in Europe – Cooperation with IBM since 1996 – 10 times nominated or received Beacon Award – Validated for IBM Government Framework The GoPro solution – Is a document-, process- and customer relationship management solution – All in one - out of the box solution – 16 years of experience in developing solutions for the public and private sector The Market – 70 % central / local government – 30 % GB and growing – 500 companies/organizations in over 15 countries use GoPro today – Big market share in Scandinavia – Very successful key projects in the UK

2. GoPro Partner Network

3. Technology Stack Market Segments Enterprise SMB & Departmental SMB & Departmental Mid market Users No. 2000 1.000 50 Firm Technology with Roots in Lotus Notes Lotus Forms, Lotus Quickr InfoSphere MDM, Ilog Cognos

4. GoPro for Enterprise Business Accelerating Solution for Smarter Governments With GoPro

5. 5 IT Hardware and Operations Infrastructure Government Framework Software Foundation IBM Government Industry Framework Government Industry-Specific Extensions Government Industry Solutions The IBM Government Industry Framework  Extensions and solution accelerators to speed deployment  Best practices and business-specific usage patterns to lower risk  Support for adoption of open and industry standards  A choice of business applications from IBM business partners  An approach to align technology with business needs The Government Industry Framework provides… IBM and Business Partner Industry Solutions address your business problems through:  Industry and subject matter expertise  Applications, tools, methodologies, and Defined IP  Global delivery model The framework approach provides speed, flexibility, and choice in deploying solutions while reducing cost and risk

6. GoPro for IBM Government Framework “For GoPro, the IBM Government Industry Framework is one of the most important IBM initiatives. GoPro is committed to IBM’s initiative to help governments address the complex challenges they face in today's difficult economic climate. The IBM Government Industry Framework provides an architecture that interconnects different solutions, so customers can meet challenging business goals with specialized technology that connects and interacts to solve complex business problems." Olafur Dadason CEO of GoPro Ltd

7. GoPro for IBM Government Framework IBM Government Industry Framework and SOA validated solution GoPro provides government officials with a scalable, electronic workplace, with all required workflow-, document- and records management, as well as integrated collaboration functions for comprehensive case management. Tax and Revenue Internal Revenue Directorate of Iceland Social Services and Social Security Nordic Copyright Bureau, Gardabaer MunicipalityNordic Copyright BureauGardabaer Municipality Safety and Security Metropolitan Police Service of London

8. Service Oriented Architecture compliant case management solution Fully integrated, secure, quality case management, faster and at lower risk. Comprehensive out-of-the-box case, correspondence and document management capabilities Designed for and in collaboration with local and national governments Helps Public Sector agencies to streamline and automate processes while improving citizen services

9. GoPro can reduce time and costs of service provision by reuse and automation of standard functions to replace manual processes GoPro can improve the efficiency of service delivery by providing a Portal User Interface enabling 24 x 7 self service capability GoPro can deliver compliant and consistent service delivery, by use of pre approved and automated service provision GoPro Portal Case Management Cases can range from a simple citizen enquiry to a multiphase process touching several agencies and departments.

10. GoPro Portal Case Management Enhances the IBM P8 FileNet platform with comprehensive out-of-the-box functionality for public sector case and document management Provides highly user friendly and flexible user experience, encapsulating public sector best practices based on 16 years experience and 500+ case management engagements Designed to allow rapid deployment, customization and integration

11. Built on IBM Technologies, GoPro utilizes: Web 2.0 Portal UI (WebSphere Portal Server) All processes and content stored in FileNet P8 (BPM, CE) Optionally, Tivoli, Lotus, Omnifind, InfoSphere MDM and Entity Analytics Information on Demand accredited IBM Government Framework and SOA validated GoPro: Built on IBM technology

12. GoPro integration with Lotus Composite application and integration services Social software for business Collaborative content and team services Unified communications and real-time collaboration services Mail, calendaring and collaborative applications Human workflow and compliance

13. Competitive Differentiators Open Service Oriented Architecture Portal based UI User centric and context observant user experience Smart user guidance system Tightly integrated with IBM ECM and BPM IBM Gov’t Framework Component and SOA-f validated Unique combination of comprehensive out of the box capabilities and customization flexibility

14. Smarter Government: GoPro for the IRD Internal Revenue Directorate of Iceland Challenge: Meeting higher standards at lower cost Managing a large volume of critical information in compliance with regulations Tracking and retrieving information fast and efficiently Meeting increased service demands Compliance with regulations on information disclosure Solution: GoPro from Start to Finish A fully electronic IRD GoPro case and process management consolidates all information Instant overview of case status Automated business processes Benefits: Increased service and operational efficiency Significant time savings on information search and sharing Single view of the taxpayer ensures fast, efficient service Automatic legal deadlines ensure timely processing Auditing capabilities track case progress and document trails “GoPro is very valuable to us. Document-, case- and contact management is simpler, accessing information is easier, and information security has increased with traceability and central storage, not to mention the time saved when searching for and retrieving information.” Bryndís Steinsson, document manager for the IRD

15. Smarter City: GoPro for Gardabaer Challenge: Providing full online self service to residents Provide information about services and events Increase quality and availability of service Enhance local democracy and consultation with residents Solution: Citizen Service Portal with GoPro Instant "single view of the citizen" in GoPro Citizen service portal fully integrated with internal GoPro backend Applications and service requests transmitted in electronic form Benefits: Better service at lower cost All stakeholders have complete overview of their cases and services Increased operational transparency and democratic participation 74% of applications and service requests today in electronic format Able to reduce opening hours by half a day per week Gardabaer Municipality

16. Smarter Government: GoPro for the NCB Challenge: Paying Artists for Intellectual Property Manage rights to record and distribute music (CDs, DVDs, internet etc) Tracking of payments to relevant parties (artists, industry) Consolidation of relevant information by artist Solution: Sharing knowledge is good for business GoPro case and process management solution Instant status and queries for customers and members Benefits: Payback 1 Million Danish kroner annually Consolidation of all relevant information across formats (mail, docs, database) Complete tracking of cases, right at employees fingertips 5% reduction in case handling time, with improved levels of service Nordic Copyright Bureau “With GoPro we can consolidate all information related to a given case, whether it´s mail, documents or database-content – and it is good business”, Jette Langelund, Manager of Member Services at NCB.

17. Smarter Public Safety: GoPro for MET Challenge: Information management for FoIA compliance Search for and disclose information quickly Keep track of all requests, deadlines and payments Ensure continuity of service in the event of staff absence Solution: GoPro Integrated Case Management System Integrated, systematic document processing and tracking Built-in monitoring and reporting with complete audit trail Step-by-step workflow support and sophisticated search Interoperability with EDRM systems Benefits: Quality service and improved compliance Effectively monitors service, performance and compliance Highlights problem areas and compiles statistics and audit reports Manages appeals and retrieves information using keywords and classifications Metropolitan Police Service in London

18. Smarter Government: GoPro for MEAC Estonian Ministry of Economic Affairs and Communications Challenge: Adopt a digital document register and archives Comply with the Public Information Act of Estonia Register and archives must be accessible via the agency's website Exchange information between departments Solution: GoPro portal-based document management Advanced Case Management system enables digital document control Digital signatures and portal interface ensure security and accessibility Benefits: Improved overview and compliance Paperless transactions ensure better overview and prevent document loss Reminders have raised the quality of case transactions Faster inter-departmental document exchange

19. © GoPro 2008

20. The interface consists of a number of portlets providing either functionality or information. The interface can be personalized to match the user’s role and the portlets are interactive and context sensitive so that the user is only presented with information and functions that are relevant to the situation she or he is in

21. Cases can be created automatically by the underlying business process engine or manually registered. Relevant meta data is registered. The case type determines the workflow that the case will follow and a number of other parameters, like keywords, leading organization etc.

22. A number of standard views are available that present objects (cases, contacts, tasks, documents, etc.) according to predefined parameters. This example displays only the cases that this user is responsible for. The view can be sorted based on the columns, e.g. case number, case name, type, status, etc. © GoPro 2008

23. A number of work queue overviews are provided that show the active work items e.g. cases, phases, tasks and documents. The icons on the top bar give the option to show work items for the whole organization, own organizational unit, and own individual work items. This screen shows cases for the organization.

24. Documents, e.g. emails, Office documents, memos, etc. are added to cases and workflows from the task portlet via right-click. Office documents inherit the meta data from the context, e.g. case number, address information, etc

25. The contact register stores contact information, which can then be used in relation to cases and documents. E.g. a contact can be an applicant in a case and the address information is used for communication with the applicant. A contact view shows the contacts organized as individuals, organizations and contacts within an organization. All cases that a person is associated with are shown under their contact document. The case can be expanded to show all related workflow steps and documents. © GoPro 2008

26. GoPro Architecture