1. Introduction to E-Commerce
ELC 200
Introduction to E-Commerce
Copyright, Tony Gauvin, UMFK, 2006

2. Introduction Class roll call Instructor Introduction
Instructor’s Educational Philosophy
BlackBoard accounts
Syllabus review
General Information about class
Classroom Contract Discussion
The Dawn of a Maturing Industry

3. Instructor Tony Gauvin Associate Professor Of E-Commerce
216 Nadeau Hall
(207) or Extension 7519
BlackBoard
Tony's Resume
WebSite (

4. Instructional Philosophy
Out-Come based education
Would rather discuss than lecture
Requires student preparation
Hate grading assignments
Especially LATE assignments
Use class interaction, assignments, quizzes and projects to determine if outcomes are met.

5. ELC 200 Survival Primer Check BlackBoard Often
Read Material BEFORE the class discussion
Summary & Key Terms at EOC
Test Your Understanding and Discussion Questions in EOC
Web Exercises
Check BlackBoard Often
Use the additional resources identified in syllabus & in WebCT
ASK questions about what you didn’t understand in readings
DON’T do homework at last minute.
REVEIW lectures and notes
Seek HELP if you are having difficulties
OFFER feedback and suggestions to the instructor in a constructive manner

6. ELC 200 Specifics Blackboard used to augment course
Two Desired outcomes
E-Commerce’s impact on Business & Global Economies
Entrepreneurship
Students have the ability to create the framework for a viable e-commerce initiative
Managerial Perspectives instead of technical
Technical Portions will be covered in COS XXX classes
Understanding “Why” instead of “How”

7. Blackboard https://www.courses.maine.edu Login
name and password
Help with Blackboard is available from Blake Library staff
All quizzes and assignments will be administered from BlackBoard

8. Computer Accounts Computer login MSDN Academic Alliance Access Cards
Sys admin
Pete Cyr (x7547) or Art Drolet (x7809)
Applications
MSDN Academic Alliance
Free Stuff
See Dr. Ray Albert
Access Cards
$10 deposit
See Lisa Fournier

9. Syllabus review Requirements Grading Course outline Special Notes
Subject to change

10. Contract on Classroom Behavior
A contract for students and Professor on what is expected and encouraged behavior in the classroom
Created through a collaborative process
Individually agreed to in writing

11. Premise to Contract
The Business Management, eCommerce and Computer Application programs are preparing students for professional positions where professional behaviors will be expected of them. These behaviors will be reinforced by requiring the students to adopt the rules agreed to in this contract. Adherence to the rules in this contract will be part of the student’s grade in this class.
Learning is a group activity, and the behavior of each person in class in some way or the other affects the learning outcomes of others. If we keep these thoughts and the following rules in mind, the classroom experience will be a better one for everyone involved.
More serious breeches of student behavior in the classroom will be dealt with through the UMS Student Conduct Code procedures outlined in the conduct code booklet which can be found at the following link.

12. My thoughts
Most students exhibit appropriate behavior in class, but there is some disagreement what “appropriate” behavior is. At times, a consumer culture creeps into the classroom, with students sometimes perceiving faculty as employees hired to serve them. This is not the appropriate comparison – a professor is not here to give you what you want, but rather to help you obtain what you need. A professor is more like a physician. Just as any doctor who tells you “everything is fine” so that you’ll be happy (when everything isn’t fine) should be sued for malpractice, any faculty member who gives you an “A” regardless of your performance or allows anything to happen primarily because that is what will make you happy is doing you and other students a disservice.

13. Suggested rules (Professor)
This professor
Will be knowledgeable and current on the topics
Will be a role model of a professional in the discipline
Will provide prompt feedback on assignments and quizzes (within one week)
Will not cancel classes without a good reasons and will inform students promptly of his absence
Will make time available outside of classes for student professor meetings
Will be fair and impartial in student assessments
Will follow published UMFK policy
Will be sensitive to issues of gender, diversity, disability and student privacy
Will “stick” to the syllabus and will not make any unnecessary changes to the class that adversely effects student learning outcomes
???

14. Bribe List (2008) 2008 BMW M6 1947 HD FLH “knucklehead” 2008 Audi R8
Waltz HardCore Chopper
1950 Buick RoadMaster Convertible
1972 SS 402 El Camino
1970 Oldsmobile 442 (W-30 option)
1967 Shelby Cobra GT350
2009 Harley-Davison CVO
CVO™ Ultra Classic® Electra Glide®

15. Compliance Contract for ELC 200
I have read and understand the Contract on Student Behavior, the syllabus for this course and the UMFK Student Academic Integrity Policy and I agree to abide by the terms outlined in the three documents
Signed and dated by Student and Professor

16. UMFK’s Definition of E-Commerce
An attempt to achieve transactional efficiency in all aspects of the design, production, marketing and sales of products or services for existing and developing marketplaces through the utilization of current and emerging electronic technologies
E-Commerce IS NOT
E-Business
DOT-COMS (or Dot-Bombs)
E-Marketing
Easy or Cheap
NEW
There are other definitions..The text book’s author has another less inclusive definition
Electronic commerce is the process of buying, selling, or exchanging products, services, and information via computer networks.

17. E-Commerce Degree Program
Combination of Technical Skills and Management know-how
Prepares students for Leadership Roles
Cadre (team) building
Broad-based technical underpinnings with one or two specialist areas
Understanding of implications of E-Commerce within an organizational context and within broader social issues

18. The Dawn of a Maturing Industry

19. The focus of this chapter is on several learning objectives
Conceptual understanding of e-commerce, e-business and e-strategy
E-commerce Drivers
The rise of specialized Web sites such as blogs
Value-chain and supply-chain management and how they relate to e-commerce and e-business
Business models of the e-environment
A trend toward integrating e-commerce

20. First Things First
Welcome to the new world of electronic commerce (e-commerce or EC)
The industry of the twenty-first century
Do business electronically from virtually anywhere in the world that has a computer (and a network).
In 2004 alone, e-commerce generated well over $100 billion in retail business and over $1.5 trillion business-to-business traffic.
2006 E-commerce Multi-sector Report

21. First Things First – CONT’D
The Internet - an international network of independent computer systems precipitated the revolution.
Security
Privacy
Other problems
Has permeated virtually every phrase of society.

22. The Good Life in Blogging
A blog is a shared online journal where people post entries about their hobbies or personal experiences on the job on vacation, and so forth. (See
Blogs are:
Available on the Internet like any other Web page
Automatically indexed by search engines like Yahoo.com and Google.com
There are eight million personal blogs in the United States
Blogging in China is causing the Chinese Communist Party some discomfort
Today’s Internet promotes individualism.

23. The Digital Divide Digital Divide refers to:
The gap between the haves and have nots in computers, Internet access, access to information, and e-commerce
Is slowly leveling off, but not fast enough
Digital Divide Network ( is the Internet’s largest environment
Concerned citizens and activists can build their own online community
Publish blogs, share documents, and announce news and events

24. E-Learning
E-learning: technology-based learning; learning materials are delivered via the Internet to remote learners worldwide.
E-learning’s increasing popularity comes from its learner-centricity and self-paced learning environment.

25. E-Learning - cont’d
Traditional classrooms learning and e-learning

26. Marks of Maturity Characteristics of early e-commerce:
Slow dial-up modems
was a novelty
Bar codes scanned for fulfillment phase of the e-commerce life cycle
Digital products were a challenge to sell on the Internet
Took deep pockets to set up Web sites and the accompanying technical infrastructure
E-commerce activities were primarily national

27. Marks of Maturity – cont’d
Maturation of E-commerce
Broadband connections to homes is fulfilling the ultimate mission of e-commerce.
is now the very connectivity of e-commerce.
Bar code scanning is on the way out, replaced by sophisticated biometric technology (and RFIDs).
Legal downloading of music, video, and other digital products via the Web is increasing.
Big businesses, as well as small- and medium-sized firms, can afford to develop a Web presence quickly, reliably, and at an affordable cost.
E-commerce has gone international.

28. What Is E-commerce?
Communications Perspective - the ability to deliver products, services, information, or payments via networks.
Interface View - e-commerce means information and transaction exchanges:
Business-to-Business (B2B)
Business-to-Consumer (B2C)
Consumer-to-Consumer (C2C)
Business-to-Government (B2G)
Business Process - e-commerce means activities that support commerce electronically by networked connections.
Online Perspective - e-commerce is an electronic environment that allows sellers to buy and sell products, services, and information on the Internet.
A Structure - e-commerce deals with various media: data, text, Web pages, Internet telephony, and Internet desktop video.
A Market - e-commerce is a worldwide network.

29. E-commerce Is Not E-business
E-business - the conduct of business on the Internet, in supply-chain planning, tracking, fulfillment, invoicement, and payment.
Includes buying and selling as well as servicing customers and collaborating with business partners
Electronic information is used to boost performance and create value by forming new relationships between and among businesses and customers.
One example of e-business is SAP (

30. E-commerce Versus E-business
Selling goods and services on the retail level with anyone, anywhere, via the Internet
Greater efficiency and effective exchange of goods and services
Exchange based upon transaction
A block of information exchange between the merchant and its customers via the corporate Web site
E-business
Connecting critical business systems and constituencies directly via the Internet

31. The Drivers for E-commerce
Digital Convergence - digital devices communicating with one another
Anytime, anywhere, anyone - e-commerce is available to anyone (24/7)
Changes in Organizations - today’s businesses empower frontline workers to do the kind of work once performed by junior management
Increasing pressure on operating costs and profit margins - global competition and the proliferation of products and services worldwide have added pressure on operating costs and profit margins
Demand for customized products and services - mass customization puts pressure on firms to handle customized requests on a mass-market scale

32. Changes in Organizational Makeup

33. Myths about E-commerce
Setting up a Web site is easy.
E-commerce means no more mass marketing.
E-commerce means a new economy.
E-commerce is revolutionary.
E-commerce is a commercial fad that crashed in 2000.
All products can be sold online using identical business models.
Build it and they will come.
The middleman is out.

34. Advantages through E-commerce
Lower cost to the E-merchant
Economy
Higher margins
Better customer service
Quick comparison shopping
Productivity gains
Teamwork
Growth in knowledge markets
Information sharing, convenience, and control
Customization

35. Issues and Constraints of E-commerce
The co$t factor
Security
System and data integrity
System scalability
E-commerce is not free
Fulfillment and customer relations problems
Products people resist buying online
Cultural, language, and trust issues
Corporate vulnerability
Lack of a blueprint for handling E-commerce
High risk of Internet start-up

36. Benefits of the Internet
The Internet is the enabler of the e-commerce
Marketing and selling products and services
Doing business fast
Gathering opinions and trying out new ideas
Leveling the playing field
Promoting a paper-free environment
Providing superior customer service and support resources
Efficiency and unequaled cost-effectiveness
Supporting managerial functions, spreading ideas, ease of technical support
Triggering new business
Providing Web services

37. Limitations of the Internet
Security and privacy
Fakes and forgeries
Cyber terrorism
Cyber warfare
Problems and stress
Abuses in the workplace

38. Role of E-strategy For a successful e-commerce business:
Identify the critical success factors (CSFs)
A sound strategy that has the full support of top management
A clear goal of long-term customer relationships and value
Making full use of the Internet and related technologies
A scalable and integrated business process and infrastructure

39. Role of E-strategy – cont’d
Develop a realistic strategy for the business
Sustainable business strategy based on unique opportunities to provide value for the firm
Requires a clear understanding of the company, the industry and available Internet technologies
Strategy should be difficult to duplicate, have high barriers to entry for competitors, and high switching costs to customers
Be realistic

40. Value Chain in E-commerce
Value Chain: a way of organizing the activities of a business so that each activity adds value (value-added activity) or productivity to the total operation of the business.
Michael Porter
Competitive Advantage: Creating and Sustaining Superior Performance
A strategic tool for identifying how the critical components of a business tie together to deliver value for the business across the value-chain process.

41. Value Chain in E-commerce - cont’d
Organizations are open systems
They do not consist of isolated sets of functions
They are a chain of value-creating activities that assure competitive advantages by delivering value to the customer
Depicts the series of interdependent activities of a business
A business evaluates its value to find opportunities for improving the value activities

42. Competitive Advantage
Competitive advantage is achieved when an organization links the activities in its value chain more cheaply and effectively than its competitors.

43. Value Chain Primary Activities
Inbound logistics
Operations
Outbound logistics
Marketing and sales
Service

44. Value Chain Support Activities
Corporate infrastructure
Human resources
Technology development
Procurement

45. Value Chain for American Airlines

46. Analyzing Value Chain Activities
What type of activity is being performed? Does it add value? Does it ensure the quality of other activities?
How does the activity add value to the customer?
Could the same activity be reconfigured or performed in a different way?
What inputs are used? Is the expected output being produced?
Is the activity vital? Could it be outsourced, deleted completely, or combined with another activity?
How does information flow into and out of the activity?
Is the activity a source of competitive advantage?
Does the activity fit the overall goals of the organization?

47. E-commerce Value Chain
The E-commerce Value Chain means identifying:
The competitive forces within the company’s e-commerce environment
The business model it will use
Identifying the value activities that help the e-commerce value chain do its homework
E-commerce views information technology as part of a company’s value chain

48. Roles for E-commerce Reducing costs
Improving product quality and integrity
Promoting a loyal customer base
Creating a quick and efficient way of selling products and services
Incorporate information technology and telecommunications to improve overall productivity
Web sites are used to provide and collect information between the e-merchant and the customer
Competitive pricing information
Invoicing facilitates online payment flows
Customized products or orders can be shipped and delivered by independent shippers directly to the customer

49. Trend in E-commerce
Integrate the entire transaction life cycle, from the time the consumer purchases the product on the Web site to the time the product is actually received

50. A Generic E-commerce Model

51. Key Elements of Internet, Extranet, and Intranet E-commerce

52. Path to Successful E-commerce
The path to success is integration of the various links (departments) in the (value) chain to work together for a common objective - profitability and customer satisfaction.
Supplier links with manufacturing
Manufacturing adds value by the finished products
Finished products are then made available to sales
Finished products
Sales add value by advertising and selling the products to the customer
Today, ERP software integrates information about finished products, costs, sales figures, accounting and human resources

53. An Integrated Approach to E-commerce

54. E-commerce Application
Business-to-Consumer (Internet)
Business-to-Business (Internet and Extranet)
Supply-Chain Management
Business-within-Business (Intranet)
Business-to-Government (B2G)

55. Business-to-Consumer (Internet)
The consumer’s use of a merchant’s Web storefront or Web site
Modeled on the traditional shopping experience
Shopping cart is used to hold goods until the customer is ready to check out
Online order form supported by the appropriate software
Checkout is order and payment processing

56. Business-to-Business (Internet and Extranet)
Business-to-Business e-commerce is industrial marketing among the processes it handles are fulfillment and procurement
Companies can conveniently and quickly check their suppliers’ inventories or make instant purchases
Competing online should also force prices for materials and supplies to drop dramatically
B2B often use an extranet: a shared intranet vendors, contractors, suppliers, and key customers

57. Supply-Chain Management
Integrating the networking and communication infrastructure between businesses and suppliers
Having the right product in the right place, at the right time, at the right price, and in the right condition
Delivery of customer and economic value through integrated management of the flow of physical goods and related information
Designed to improve organizational processes by optimizing the flow of goods, information, and services between buyers and suppliers in the value chain

58. Supply-Chain Management – cont’d
SCM is:
Collaboration among business partners
Coordination of logistics for timely delivery of goods or products
Cooperation among businesses and suppliers to make sure orders and inquiries are filled correctly
Connectivity through networking infrastructure to ensure speed and good response time at all times

59. Business-within-Business (Intranet)
Strictly a “within company” type of information exchange
Restricted to internal employees and customers
Firewalls to keep out non employees
replaces paper for the communication of messages, order acknowledgement and approvals, and other forms of correspondence
The intranet becomes a facilitator for the exchange of information and services among the departments or divisions of a company
Different departments with different PCs or local area networks can interact on an intranet

60. Benefits of an Intranet
Low development and maintenance costs
Environmentally friendly because it is company-specific
Availability and sharing of information
Timely, current information
Quick and easy dissemination of information

61. Business-to-Government (B2G)
The government market is strikingly similar to B2B.
Huge potential for savings in $1.8 trillion federal and $1 trillion state and local expenditures
Changing the status quo in government is not so easy
Changes to employee tasks and job restructuring often create resistance
Tax savings potential is not easily recognized
Committing to technology means constant need for upgrades and additional costs

62. E-commerce Business Models
Storefront Model
Click-and-Mortar Model
Built to Order Merchant Model
Service Provider Model
Subscription-based Access Model
Prepaid Access Model
Broker Model
Advertiser Model
Portal Site Model
Free Access Model
Virtual Mall Model
Virtual Community Model
Infomediary Model

63. Managerial Implications
It is people and managerial talent that matter
There is a new focus on building a productive organizational culture, managing change and results, building intellectual capital, creating future leaders, managing organizational learning, and pushing growth and innovation
The real asset is information and how it is used to create value for the customer
The top challenge in managing e-business is understanding the consumer

64. Chapter Summary
Electronic commerce (EC) is the ability to deliver products, services, information, or payments via networks such as the Internet and the World Wide Web.
Electronic business connects critical business systems directly to key constituents
The rise of specialized Web sites and Web logs (blogs) generated opportunities to read and write on a vast array of topics
Several drivers promote EC: digital convergence
Advantages of EC

65. Chapter Summary (continued)
Limitations of EC
A value chain is a way of organizing the activities of a business so that each activity provides added value or productivity to the total operation of the business.
The transaction life cycle includes three major e-commerce applications: Business-to-Consumer (B2C), Business-to-Business (B2B), and Business-within-Business.
An intranet wires the company for information exchange.
Success in the E-commerce field depends on attracting and keeping qualified technical people and managerial talent.
There are several types of specialized Web sites on the Internet. Each site is based on a business model as a way of doing business to sustain a business - generated revenue.

66. Assignment 1 Due September 15 @ 11:00 AM
Use Blackboard to download the assignment and to upload your answers.
Save a copy since the same material can be incorporated in the eCommerce Initiative paper that will be due at the end of the semester.
assignment1.doc

67. For Next Class
Get Familiar with all the resources identified in the syllabus and Blackboard
Read Chapter 1
Start thinking about an eCommerce business idea
Something to sell over the internet
Existing or new product or service
A way to use the Internet to enhance a traditional brick and mortar business model