2. DEMING’S NINETH POINT BY AARON MOHUNDRO GISSIA BOTELHO DIANNA STEVENS

3. DEMING’S NINETH POINT Break down barriers between departments/staff. Work as a team to solve or foresee problems of production and in use that may be encountered with the product or service.

4. EXAMPLES: GOOD EXAMPLES: BOEING ADAPTEC BAD EXAMPLES MOTOROLA DILBERT

5. BOEING

6. MOTOROLA, INC.

7. ADAPTEC

8. DILBERT

9. Apply your knowledge Are you a big believer in sharing related activities in business? A) yes, the more info shared, the more benefits for the consumer. B)no, competitive spirit makes people work harder. C)maybe, both answers above are right. (correct answer is A)

10. On what organizational level should you implement team work? A)within departments only B)among work groups and team members only C)within the whole organization (correct answer is C )

11. Relating back to the presentation, which company better applies Deming’s Point 9? A)Boeing and Adaptec B)Motorola C)Motorola and Boeing (correct answer is A)

12. Discussion Questions Why do you think Point 9 is relevant for the continuous improvement of quality? How would you best define and describe Deming’s Point 9?

13. THE END