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TurboTax SnapTax Multi-Channel Mobile Marketing Brian Hovis Senior Manager, Digital Marketing and Integrated Media
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A leading provider of business and financial management solutions Who we are
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Customer Focused Innovation Is In Our DNA
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Intuit Mission Statement To be a premier innovative growth company that improves our customers’ financial lives so profoundly… they can’t imagine going back to the old way.
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Why did we do it?
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What is the Mobile Opportunity? New Technology Platform Opportunity to Delight New Customers New Marketing Challenge
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TurboTax Mobile Portfolio TT.comTTOTaxCasterSnapTaxTurboTax iPadMyTaxRefund Web iPhone iPad Android WP7 Shop Prep Status
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SnapTax Results Far surpassed product download and usage goals 4.5 Star Ratings (both iOS and Android) Achieved Top 10 Ranking (overall App store) NPS Score: 69 66% New Users
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iPad App Results 9 Surpassed download and product usage goals 4 star rating NPS: 61 58% New Customers
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Multi-Platform Marketing Approach Objective: Leverage TurboTax’s unique tax mobile product offering to drive awareness and conversion for TurboTax Strategy: Execute across multiple platforms to deliver on a single concept Traditional Media Content Creation High Reach Events Social / Mobile
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Tent Pole Event: GRAMMY’s 2011 Leveraging a single Big Bet enabled us to deliver a consistent, contextually relevant E2E experience with TurboTax SnapTax as the center piece
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What Worked/ What we learned Consumers are delighted with the product experience Scaling across multiple channels during the 1 st peak (late Jan through Feb) promoting SnapTax had a halo effect on the overall TurboTax brand Aligning many partners around One concept made the collective investment more impactful
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Thank you! Questions? 13 April 2010
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