1. KNOWLEDGE MANAGEMENT AT ACCENTURE
TEAM #3
Anocha Jivanuwong
Larry Wandowich
Michael Hobday
Preetipal Paul
Sheila Ray

2. WHAT YOU CAN EXPECT SIDE STEP STEP #1 STEP #2 STEP #3 STEP #4 STEP #5
The Organization
STEP #2
The Organizational Problem
STEP #3
The Information Aspect of the Problem
STEP #4
Impact of IT on the Information Aspect of the Problem
STEP #5
IT/IS Based Alternatives for Solving Problem
STEP #6
The Pros/Cons to the Alternatives
STEP #7
A Solution and Its Advantages
STEP #8
Messages for the Modern Leader
SIDE STEP

3. ACCENTURE – THE ORGANIZATION

4. ACCENTURE
A global management consulting, technology services, and outsourcing company with 133,000 employees and net revenues of U.S.$15.5 billion for fiscal year 2005 
Prime example of an information-driven enterprise
Change had taken place in the early 2000s. New strategy - “High performance. Delivered”
STEP #1

5. ACCENTURE
Years of experience have been captured in thousands of documents covering market research, financial analyses, engagement histories, and position papers
Long History of focusing on knowledge management
STEP #1

6. ORGANIZATIONAL PROBLEM

7. ORGANIZATIONAL PROBLEM
Accenture has been going through a phase of fiscal tightening (especially around operating costs and numbers of staff) while still trying to deliver high performance. Senior Management is of the mindset that there must be clearly demonstrated value for future investments (i.e. appropriate Return on Investments) and want to focus on the short term application of market oriented research.
STEP #2

8. KNOWLEDGE MANAGEMENT

9. KNOWLEDGE MANAGEMENT
A set of methods and tools than can be used to discover, create, integrate, store, represent, and distribute knowledge for achieving a particular objective

10. KNOWLEDGE MANAGEMENT FRAMEWORK
Knowledge creation and capture
CUSTOMER CAPITAL
HUMAN CAPITAL
Knowledge absorption and reuse
Knowledge organization and categorization
STRUCTURAL CAPITAL
Knowledge distribution and access

11. INFORMATION PROBLEM

12. INFORMATION PROBLEM
Accenture has had a long history of focusing on knowledge management. However, there has been a breakdown to the true purpose of KM which is to bring the right knowledge to the right person at the right time in the right context.
STEP #3

13. Technology problem

14. Technology problem Lotus Notes Decentralized Dated Platform
Managing data responsibilities
Many independent unit based knowledge sharing tools that are seen as
inefficient, inconsistent and
costly to manage and maintain
STEP #4

15. ALTERNATIVES FOR ACCENTURE

16. Alternatives for accenture
CONTINUE TO USE AND IMPROVE UPON LOTUS NOTES MIGRATE TO SHAREPOINT
STEP #5
STEP #6 16

17. CONTINUE TO USE AND IMPROVE UPON LOTUS NOTES
PROS
Lotus notes can manage Private , File sharing, Bulletin Boards
Lots of data already created and stored in the databases
Clean up the current system
Minor investment needed
Minimal training required
No change management needed
Dedicated individuals in respective groups

18. CONTINUE TO USE AND IMPROVE UPON LOTUS NOTES
CONS
Will work under the limitations of the current system: No clear governance structure, duplication of data, difficult to search
Tacit and Explicit knowledge not being properly shared: Efficiency and Innovation are coming down
Pressure to cut down costs will continue in the form of lay offs, outsourcing
Generation of content with more audio/video might cripple the system in the near future bringing the system performance down
Not a futuristic approach

19. MIGRATE TO MICROSOFT SHARE POINT
PROS
It will replace Lotus notes that is not proving to be very efficient for the company
Supports company’s strategic shift to Microsoft Technologies and away from Lotus notes
Company is already moving towards web based portals
Will improve efficiency in the long term after development, deployment and management of KM channels and processes

20. MIGRATE TO MICROSOFT SHARE POINT
PROS
New system to be focussed on end user to ensure design of user interface, allow users to efficiently navigate to right content, resources and services
Share Point can be extended to support critical requirements: document repository, expertise directory, topic areas and search functionality

21. MIGRATE TO MICROSOFT SHARE POINT
CONS
It will require additional cost
Risk of losing some information during shift to the new system
Training needed
Change management needed
Not every thing can be moved and may lose some information
Once started completion of the change over to Microsoft technologies is very critical otherwise it can result in a more chaotic environment

22. The solution for accenture

23. SPECIFIC BUSINESS GOALS
Simplify end user’s experience
Improve search and browse features
Centralize development and operations of the Accenture Knowledge Management
Simplify content management
Cost effective

24. USER FLOW

25. ALTERNATIVE 2: NEW SYSTEM
SOLUTION
ALTERNATIVE 2: NEW SYSTEM
Migrate the Accenture Knowledge Exchange to a corporate portal based on SharePoint
STEP #7

26. ADVANTAGES Faster, Easier Knowledge Retrieval
Improved visibility to innovation across groups
Increase Employee Satisfaction
Improved Productivity
Cost Savings
STEP #7

27. ACCENTURE TODAY

28. IT ASPECT Microsoft SharePoint Collaboration Portals Enterprise Search
Enterprise Content Management
Business Process and Forms
Business Intelligence

29. Accenture today

32. MESSAGES TO THE MODERN LEADER

33. MESSAGES FOR MODERN LEADER
Consider how you are going to manage knowledge in your organization and the benefits of capturing explicit and tacit knowledge, before it’s too late.
Knowledge Management can allow leaders to track success measures and develop clear competencies. Learning should be a core principal of your organization.
Foster a team-building culture where groups/functional areas/project teams can communicate across organizational boundaries.
Demonstrate value to the organization as a whole, when making your case for strategy/funding.
STEP #8

34. QUESTIONS??
THANK YOU FOR LISTENING!!