1. CMPE 287 Software Quality and Testing Lab Test Problem and Report Tools Element tool

2. What is Elementool? Elementool (www.elementool.com ) is the leading provider of web based management tool such as help desk, bug and defect tracking and time tracking tools.www.elementool.com

3. The Use Case diagram of Elementool Customer Help Desk Supporting Team Bug Tracking Tester / Developer Time Tracking Project manager Developer

4. Help Desk Demo: https://www.elementool.com/cgi-bin/demo/hd.asphttps://www.elementool.com/cgi-bin/demo/hd.asp Bug Tracking Demo: https://www.elementool.com/cgi-bin/demo/BT.asphttps://www.elementool.com/cgi-bin/demo/BT.asp Time Tracking Demo: https://www.elementool.com/cgi-bin/demo/TT.asphttps://www.elementool.com/cgi-bin/demo/TT.asp To learn how to edit your elementool account click here: http://www.elementool.com/help/editaccount.html To learn how to use the bug Tracking service: http://www.elementool.com/help/BtHowToUse.html To learn how to setup the Time Tracking service: http://www.elementool.com/help/TtHowToSetup.html Useful Instruction Links: http://www.elementool.com/help/buglifecycle.html

5. Who to do this? A test project manager, or test leader is the candidacy to register to Elementool. Please note, in the real world practice, a test leader might be responsible for several test projects. But the test leader needs to register once. Choose Account Name: For basic function Elementool only, an account is a project ID. It makes sense for Admin to have several accounts (projects) later. For each account, Elementool provides optional services. Enter Admin Login Name: The admin login name is separated from the account name. Register to Elementool Manager Account Project_1 Account Project_2 Account Project_3 Account

6. Create Users Login to your account Go to Time tracking -> Control panel -> Edit User profiles

7. Create Users

8. Topic: Problem and Report Tools Set up Users Where to do this? Admin Login  Help Desk  Control Panel  Edit User Profiles How to do this? Add User ( with valid user information)  Assign Users to Accounts GO (ONLY if Admin has 2 or more accounts) Edit User Group GO? Users are grouped by different access limitations. (LA – Limited Access, DA – Delete Attachments, FS – Full Status List, NA – Notify All, HD – Hidden Users) A User Name can be assigned to more accounts by clicking Assign Users to Accounts GO.

9. Assign Users to Accounts

10. Choose the Account

11. Assign Users

12. Topic: Problem and Report Tools Help Desk System: Edit Help Desk Issue Form Where to do this? Admin Login  Help Desk  Control Panel  Edit Issue Form How to do this? Click on a field’s name to edit its properties. Examples: Click on Product and change field caption to “Function”. Then, set a value list of “insertNode”, “deleteNode” and “viewTree” for a binary tree test project. Or, click on Status and so on.

14. Topic: Problem and Report Tools Time Tracking System Edit Project List Where to do this? Admin Login  Time Tracking  Control Panel  Edit Project List How to do this? Add new project name  Set Assignments to the project  Get Users to Assignments. Examples: Add new project name: BinaryTree. Next, click on BinaryTree (the project name) to edit this project. In this step, you add two assignments (white- box and black-box). Last, click on white-box and black-box (the assignment names) to assign users.

16. Topic: Problem and Report Tools Time Tracking System Add Time, Edit Estimate, Issue Report Where to do this? Admin/Users Login  Time Tracking  Add Time, Edit Estimate, Issue Report Why to do this? Time and cost tracking is important for test projects. In the test report, it is required to list and calculate how much time and cost you spend in the project.

18. Topic: Problem and Report Tools Bug Tracking System Where to do this? Admin/Users Login  Bug Tracking  New Issue, View Issue, Report When to do New Issue? Whenever a bug or problem is found, we need to write down a problem report immediately. Characteristics of a problem report: - Simple and understandable- Traceable and numbered - Reproducible- Non-judgmental Problem analysis: -Finding the most serious consequences -Finding the simplest and most general conditions -Finding alternative paths to the same problem -Finding related problems