1. Chapter Extension 1 Information Systems for Collaboration © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke

2. CE 1-2 Study Questions What is collaboration? How do teams use IS to communicate? How do teams use IS to share resources? How do teams use IS to manage projects? How do different types of IS relate to different kinds of collaboration?

3. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-3 What Is Collaboration? Collaboration – Two or more people – Working together – Toward common goal, result, or product Teams use information systems to facilitate collaboration Two dimensions to collaboration – People and skills – Project nature

4. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-4 Two Dimensions of Collaboration Figure 1

5. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-5 How Do Teams Use IS to Communicate? Information systems facilitate communications – Written – Verbal – Meeting

6. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-6 What IS Systems Support Written Communications? E-mail – Electronic messaging through the Internet IM – Instant messaging through mobile devices Blogs – Electronic logs maintained on the Internet Wikis – Common knowledge base maintained by users – Store and publish group’s knowledge Team portals – Web site that publishes information about team’s activity

7. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-7 What Information Systems Support Verbal Communications? Phone VOIP – Voice over IP – Telecommunications over the Internet – Digital Can be saved Sent as attachments Turned into podcasts Podcasts – Digital files – Can be downloaded and played

8. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-8 What Information Systems Support Meeting Communications? Conference calls – Several people connected in one phone call Video conferencing – Conference call with video camera Net meeting – Proprietary product that produces video conference WebEx – Moderated conference call Web cast – Meeting broadcast over the Internet

9. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-9 How Do Teams Use IS to Share Resources? Information systems used by teams: – Configuration management systems – Workflow control systems – Knowledge management systems

10. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-10 What Is Configuration Management? Management process that controls and tracks changes to shared work product Process – Requires information system with all five components – Failure can cause loss of control over product Version management software – Used by teams – Control configuration of documents, designs, electronic versions

11. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-11 What Is Workflow Control? Systems that monitor execution of team’s processes Ensures appropriate action taken in proper order Prevents skipping steps All intermediate work is produced

12. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-12 What Is Knowledge Management? Resource sharing system Store and facilitate sharing knowledge

13. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-13 How Do Teams Use IS to Manage Projects? Information systems facilitate project management – Team portals Teams share plans, calendars, and schedules – Project management systems Scheduling tasks and resources with dependencies – Databases Track important issues and results

14. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-14 How Do Different Types of IS Relate to Different Kinds of Collaboration? Figure 8

15. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke CE 1-15 Active Review What is collaboration? How do teams use IS to communicate? How do teams use IS to share resources? How do teams use IS to manage projects? How do different types of IS relate to different kinds of collaboration?