1. User Needs and Usage as Seen Through a Consortium lib.consortium.ch Workshop on E-Journals: Jornades sobre revistes digitals: de l’autor i el productor a l‘usuari 21 Nov 2002, Barcelona Arlette Piguet, Head of Central Office

2. Consortium of Swiss Academic Libraries: Facts & Figures What do Users Need to Access Electronic Information? Assessing End-User Requirements Products Currently Offered / Providers Presentation of E-Journals to End-User Introduction of New Products Is the Consortium Meeting the End-Users Needs? Some Usage Statistics Summary and Concluding Remarks Outline Consortium of Swiss Academic Libraries

3. Services Offered by Swiss Academic Libraries Consortium of Swiss Academic Libraries Usage of SpringerLINK 1999 – 2001 E-journals become increasingly popular !

4. Consortium of Swiss Academic Libraries: Facts & Figures I 10 cantonal universities 2 technical universities, 4 research institutes 7 universities of applied sciences National Library Secondary partners -Project term: 2000 – 2003 -Additional governmental funds available for license fees. -Libraries’ contributions are financial and non- financial. - Project partners: Consortium of Swiss Academic Libraries

5. Number of potential users (FTEs): 24 institutions; covering three language regions; partly different subject coverage Various university libraries also act as public library Consortium of Swiss Academic Libraries Consortium of Swiss Academic Libraries: Facts & Figures II

6. Organisational Structure Consortium of Swiss Academic Libraries

7. Library A Library C Library B Consortium ? Content (coverage and relevance) Well-known services Consortium of Swiss Academic Libraries What do Users Need to Access Electronic Information? User friendly interface

8. Regular surveys at libraries: - Which products are requested ? (content) - Which provider is preferred? (interface) Organisation of trial periods / product evaluation. Central Office Consortium of Swiss Academic Libraries Assessing End-User Requirements (I) Library

9. - Evaluates end-user requirements - Suggests new products to central office - Conducts product and interfaces trials Library Consortium of Swiss Academic Libraries Assessing End-User Requirements (II) Working groups / Experts

10. Products Currently Offered Product portfolio covers all disciplines according to needs. Databases: 34 databases Electronic journals: 3‘100 titles  Licence agreements cover complete journal packages - Kluwer - Nature Publishing Group (NPG) - Springer - Wiley - AAAS (Science) - Academic Press - Elsevier - IOP - JSTOR Consortium of Swiss Academic Libraries

11. Providers of the Products Available Databases SilverPlatter (local hosting at ETHZ) / OVID (USA) / EBSCOHost Web of Science (local hosting at ETHZ)) Servers of the respective providers Electronic journals Servers of the publishers Consortium of Swiss Academic Libraries

12. Presentation of E-Journals to End-User (I) -Link to publisher or third party provider, resp.: Responsibility of library. Consortium of Swiss Academic Libraries

13. - Entry in library catalogue - Some libraries maintain portals Consortium of Swiss Academic Libraries Presentation of E-Journals to End-User (II)

14. Introduction of New Products Library Interface Training... End-user Central Office Public relations Organisation of courses for the staff responsible for training at libraries Help desk Consortium of Swiss Academic Libraries

15. 50‘000 article downloads Is the Consortium Meeting the End-Users Needs? Consortium of Swiss Academic Libraries

16. Usage Statistics Collection, analysis and evaluation of usage data of each product. Consortial partners have password-protected access to their usage statistics (via WWW). Central Office Consortium of Swiss Academic Libraries

17. E-Journals: Consortial Gain Additional titles A consortium enriches the library‘s collection with new titles that weren‘t subscribed to before. Cross Access Users can download articles they didn‘t have access to before. Consortium of Swiss Academic Libraries

18. Additional Titles: Shown according to Publisher (all Institutions) Consortium of Swiss Academic Libraries

19. Additional Titles: Shown for 4 Selected Institutions 100 % Consortium of Swiss Academic Libraries

20. Average Usage per Title Consortium of Swiss Academic Libraries

21. Access to Titles Held in Print / Titles not Held in Print: Wiley Consortium of Swiss Academic Libraries

22. 80 % 22% Percentage of Usage versus Percentage of Titles Available: Wiley Consortium of Swiss Academic Libraries

23. Consortial Gain by Subject: SpringerLINK (I) Consortium of Swiss Academic Libraries

24. Consortial Gain by Subject: SpringerLINK (II)

25. Summary Usage of electronic journals available via the Consortium is rising. Almost all titles available are used. However, frequency of usage varies strongly. Some “low end” titles are rarely used. Titles held in print are used up to 10 x as often as those not held in print. This result is proven by other consortia. For the individual library the consortial gain can be very valuable. Consortium of Swiss Academic Libraries

26. ETH-Bibliothek as an example: (Source: ETH-Bibliothek, Alice Keller) Offer of E-Journals: Which User Needs Are Covered by the National Consortium? A consortium allows a library to offer more information to their users. However, it can never satisfy all user requirements. Consortium of Swiss Academic Libraries

27. Thank you very much for your attention ! Where you can find this presentation: http://lib.consortium.ch/Literaturliste_d.html Consortium of Swiss Academic Libraries