1. Presented by: Clifford Roberts – ACT! Sales Engineer ACT! Corporate Sales ACT! 2010 version12.0 Product Overview

2. ACT! 2010 Summary Close Deals Fast Get the Ultramodern Look! Know Social Media Integration Market End-to-End E- marketing Sell Customizable Opportunities & New Dashboards/Reports

3. ACT! 2010: Research In Product Surveys for ACT! −More than 8,000 customer comments! ACT! Win/Loss Survey Call Downs Competitive analysis CAB Surveys and Focus Groups ACC Surveys and Focus Groups ACT! 2010 Enhancement Study Comparative User Testing >10,000 Users and ACCs were touched for research!

4. Easier than the Competition! Slide 4 050100150200 Average Task Time (seconds) Maximizer Enterprise v10 Productivity Rating ACT! 2010 QuickBooks Customer Manager v2.5 Outlook Business Contact Manager for Outlook 2007 v3.0 Microsoft Dynamics CRM v4.0 Salesforce v9 (Spring) Based on results of Keystroke Level Modeling Study conducted by Sage May 2009

5. Easier than the Competition! Slide 5 5060708090100 Score Industry Average 66.2 System Usability Scale (SUS) ACT! 2010 81.7 Results of usability study where users rate their overall experience with software by responding to 10 questions rating their perception of the application’s ease of use

6. Why ACT! 2010? Know. Market. Sell. Newly Designed Look and Feel Social Media Integration End-to-End E-marketing Customizable Opportunities New Dashboards and Reports Compatibility iCalendar and vCard Corporate Implementation Benefits

7. Modern Look and Feel

8. Social Media Integration

9. More Reports and New View

10. New Dashboards

11. Windows Live Calendar Microsoft Outlook Apple iCal Lotus Notes Compatibility with iCalendar and vCard

12. ACT! E-marketing Slide 12

13. End to End E-marketing

14. Generate Actionable Demand E-mail Marketing Survey and Web Forms Drip Marketing

15. Close Deals Fast Marketing Results Call List sorts campaign recipients according to results Rank and Fields see the data you want to see Contact Summary next activity, last history, last note E-marketing History view history of all campaigns E-marketing Tips learn more about the service

16. Customizable Opportunities

17. Database Synchronization Centralize customer information securely for increased team efficiencies. Database synchronization is based on a query for the utmost accuracy.

18. Slide 18 Deployment Windows/Web/PDA

19. Link your ACT! Calendar, Contact, and To-Do information, Notes, and History items to Palm OS or Pocket PC devices so you have critical customer data with you all the time – whether in the office or on-the- go! Mobile Access Access information on the go with Palm OS ® or Pocket PC handheld devices. (Yes, ACT! links to the iPhone or Blackberry too.)

20. Deployment Options

21. Slide 21