1. Extend your SAP PLM system to bring live content to your customers Ross Furlonger Mincom

2. Introduction Ross Furlonger –Product Manager – Mincom LinkOne Extending your SAP PLM system to bring live content to your customers 60 Minutes

3. Imagine your customer needs a part for this… X-324566 C-425678 D-524567

4. Does He? Find the paper based manual Flick through to find the right model Copy down the part number on a post-it note Re-key the part number into a purchase order Select the part visually from a parts catalogue –On the web or locally Have that information integrated with his purchasing system –No chance of wrong part number OR

5. What does this show us? Graphical Content is KING!

6. What does this show us? Cost effectively providing accurate graphical parts & service content will –Enhance your customers satisfaction –Provide a competitive advantage –Potentially increase aftermarket part sales

7. Agenda The Maintenance Challenges with Complex Repairable Equipment How to Extend your PLM system to solve this Problem Case Study - Wilo

8. About Mincom…. Established in 1979 Leading solutions provider to asset- intensive industries Over 1,000 staff worldwide 18 offices in 12 countries Global Blue-chip customer base

9. Mincom Market Focus Focused on vertical industries and their trading partners: Utilities Defence Transportation Government Mining, Metals, Oil, Gas

10. Complex Repairable Equipment Finding spare parts is difficult and time consuming Superseded parts Parts change from being assemblies to individual components Searching by Part Number or description is cumbersome and error prone

11. Current Customer Issues Require access to detailed and accurate asset content Obtain and maintain content cost effectively Content is currently provided in multiple formats Need to supply content to different groups/types of users Integration of content with multiple applications/business systems

12. Current Customer Issues Workplace Health & Safety requirements Want a single access point to all content from all sources – Parts – Service – Schematics – Technical Bulletins

13. Current Customer Issues Sensitive to the current configuration of equipment – Changes made by the OEM or Engineers Enhancements Supersession, part number changes – Changes made by the local Supplier Contracted modifications – Changes made on site Modifications Consumables

14. How do we solve their problems?

15. Graphical Content – Parts Selection Graphically identify parts Streamline requisitioning/ ordering Eliminate identification errors –and costs Avoid job delays

16. Graphical Content - Service Access to up-to-date service data Accurate work instructions Safety information that must be acknowledged Technical bulletins and updates Do the work correctly first time!

17. Case Study European manufacturer of Domestic pumps 36 Subsidiaries in 32 Countries 3000+ employees worldwide Sales Revenue (2001) €500m+

18. Wilo’s Problem Thousands of different Models All are Green! Identifying the right replacement part difficult Too many returns because of incorrect part number selection

19. Wilo’s Desired Outcomes Enabling B2B Web based aftermarket sales of spare parts for pumps to –Internal –National & International subsidiaries –Pump Wholesalers –Small Pump Repair mechanics! Fully automated parts book changes

20. Wilo’s Web Store front with LinkOne WebView Content.

21. The Solution Combination of –SAP © PLM system –LinkOne for mySAP –Mincom LinkOne Publishing System –SAP Shop –LinkOne WebView

22. Mincom LinkOne for mySAP R/3 Publisher for mySAP Viewer for mySAP LinkOne for mySAP EBP Mincom LinkOne Mincom LinkOne

24. Publisher for mySAP R/3 Data is the basis for content production –BOMs –iBase Structure –Documents –Material Master records Production of new spare parts catalogs Integration of changes in BOMs and technical drawings Familiar R/3 user-interface

25. Mincom LinkOne and R/3 Structures Book Item BOM Item Picture List Entries BOM Item Mat. Doc. Mat. Page Multi-Level BOM Structure Doc. Mat.

26. Setting up a Catalog within LinkOne for mySAP

28. Hotpoint

29. List of Pages for catalog Status Generate Pages

35. Screencam of the process

36. The Publishing cycle Initial release for usage Update through the lifecycle

37. The Ordering cycle Search product Open catalogue Check out items Order more

38. Success Stories

39. Return on Investment Increased equipment availability and utilization by reducing downtime –Happier customers! Increased maintenance efficiency –Puts your customers maintenance personnel back in the field (1-2hrs / day) –Better adherence to your recommended maintenance procedures

40. Return on Investment Reduced incidence of customers ordering the wrong spares –Less returns Improved communications with your customers –Opportunities to value add to the content –Service tips –promotions

41. Did you know...? 40% of “informed” workers get interrupted 6 times per hour by colleagues who need information. Source: Inc. Magazine, Delphi Group

42. In maintenance areas High dependency on experts –Work takes 2 to 5 times longer if they are not available. –In equipment with a downtime cost of $10,000 one single event can have an opportunity cost of $50,000. Supplying graphical content to your customers helps reduce this dependency! Reduce TCO for your equipment

43. “..measured 75% improvement over paper parts catalogues…” Heavy mobile equipment workshop “….maintenance staff productivity increased by 10%…” Copper smelter, fixed plant “….reduced time to find drawings and identify parts and circuits from hours to minutes…” Locomotive manufacturer From LinkOne Customers….

44. Summary The Problem –Complex repairable equipment needs graphical content The Solution –Combining the power of SAP and the PLM system with Mincom LinkOne and the Web to deliver accurate content

45. For More information http://www.mincom.com/linkone Linkone.info@mincom.com

46. Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: 3710