1. The USQ Student Learning Journey Dr Michael Sankey Director Learning and Teaching Support

2. Introduction Overall framework Overall framework Face to Face strategies Face to Face strategies Online strategies Online strategies Some examples Some examples Over to you Over to you

3. Is a mine field out there The student learning journey (SLJ) is seen as a series of interactions between students and the university. Nine student groups and some 150 individual points of interaction have been identified. Source: www.cartoonstock.com/directory/m/minefield.asp

4. Discernable period in SLJ

5. Key interaction points Decision to enrol Decision to enrol Application and offer process Application and offer process Enrolment process Enrolment process The early weeks (orientation & first classes) The early weeks (orientation & first classes) The experience of study in the 1 st Semester The experience of study in the 1 st Semester Preparing for the next semester Preparing for the next semester Continuing study the following years Continuing study the following years When things don't go as planned When things don't go as planned Completing study Completing study Learning CentreLearning Centre Student ServicesStudent Services LibraryLibrary Careers & employmentCareers & employment

6. Some key things Student relationship officers Student relationship officers Academic learning support Academic learning support Peer assisted learning Peer assisted learning USQ Retention strategy USQ Retention strategy Communities of Practice (CoPs) Communities of Practice (CoPs) Graduate skills and capabilities Graduate skills and capabilities ePortfolios ePortfolios Closing the loop Closing the loop Alumni Alumni

7. Student relationship officers navigating UConnect navigating UConnect enrolment and re-enrolment enrolment and re-enrolment eCoe extensions and assistance with visa renewals eCoe extensions and assistance with visa renewals applying for exemptions/transfer credits applying for exemptions/transfer credits submitting assignments submitting assignments assignment extensions assignment extensions contacting lecturers contacting lecturers applying to new programs. applying to new programs. http://www.usq.edu.au/currentstudents/srocontact http://www.usq.edu.au/currentstudents/srocontact http://www.usq.edu.au/currentstudents/srocontact

8. Academic learning support Online and face-to-face sessions for communication skills and maths: Individual or small group consultations Individual or small group consultations face to face face to face phone phone email email online chat. online chat. Workshops Workshops Meet - Up Meet - Up Course-based assistance Course-based assistance

9. The Learning Centre Also do: lectures on common problem areaslectures on common problem areas embedded workshops in lectures in collaboration with academic staffembedded workshops in lectures in collaboration with academic staff

10. How to find us

11. Supporting the staff

12. SLJ Online Services ENGAGE Enquiry Management (RightNow) Future Student Website Application Information in 8 languages Open Day & Info Evening Programs Residential College Applications Careers Resources Scholarships & Application Forms Disability Resources Student Representation Web Campaign pages Now New International Student website Program Guide Chat for Enquiries Coming ENROL Admission/Offer/Accept/Defer/ Decline Course re/Enrol (add, swap, drop, edit) View exemptions processing Create/Amend Study Plan View Class Enrolment Enter/Update Personal details Enter/Update/Request Support –Disability Fee Inv’s, calculator & payments Student ID Cards Student Loans Now Program Enrol (Cancel, Reinstate, Leave of Absence) Coming ORIENT & TRANSITION Orientation on Moodle Access to StudyDesk Access to UConnect UConnect Announc’s & Alerts UMail activation and passwords Oncampus timetable Personal SRO details Student Services Videos Tutorial Registration Res College Invoicing & Pmts Fee Acc. Enquiries & CAS Forms Student Guild Website Now Update Current Student website Online Forum – Clubs & Societies Coming LEARNING SUPPORT AWARE Program ALS Online Resources (TLC) Enquiry Management (RightNow) Counselling Resources Careers Counselling Employment, WIL, Mentoring Intern. Stud. Assistance Line Digital Learning @USQ site Now Academic Intervention Form Wimba workshops in maths Personal Counselling Counselling & Health Promotion Learning Centre web page update TLC in other languages Student Services CO Engagement Coming PROGRESS Check Study Package Status View & Print Unofficial Transcripts Exam Timetables View & Update Exam Centres Results USQ Handbook Policy Library View & Update Statistical Data Scholarships & Loans Disability Support Employer Speed-Networking The Honk (Student Guild) Now CRM Retention Intervention Coming GRADUATE Academic Dress ordering Ceremony Registration Graduate Employment Resources CareerHub Jobs Database Graduation Ceremony Videos Now Online Payment for Graduations & replacement Testamurs Coming Send/Update Profile form Alpha list of Alumni Profiles Chapter listings Chapter tool-kit New Chapter EOI form e-Newsletter Alumnus of the Year Awards Personal, Professions and bus.dev. opportunity listings CareerHub Mentoring ALUMNI

13. Communicating the message in as many ways as possible.

14. Peer assisted learning Meet-Up student leaders Online student mentors Technology Advocate Faculty technology mentors

15. Communities of Practice Groups of people who share a passion for something that they know how to do and who interact regularly to learn how to do it better. CoPs provide an opportunity to create a learning community around an area of interest or practice, to share and develop practice and build personal and professional knowledge and expertise.

16. Personal learning environment View 1 For course assessments View 2 For potential employers View 3 For parents or friends Outside environments Outside environments Twitter Flickr YouTube Facebook Artefact 1 Artefact 2 Artefact 6 Artefact 8 Skill 1 Artefact 5 Skill 2 Artefact 3 Group 1 Group 2 Individual 1 Individual 2 ePortfolios

17. ePortfolio example https://eportfolio.usq.edu.au/view/view.php?id=1

18. March 1 – November 2 7,061 people have an established portfolio 7,061 people have an established portfolio 12,091 Views have been established 12,091 Views have been established Some basic stats so far

19. Accessing the Student Voice Professor Geoff Scott in his report called Accessing the Student Voice (2005) concluded that it is the whole experience that matters to students. Students are not concerned about whether or not a particular interaction is academic or administrative, but they are concerned about the quality of the interaction. In this context, the quality of interactions in the pre-enrolment phase is just as important as the quality of face-to-face and/ or virtual interactions in academic study or in completing study (including graduation ceremony and membership of the Alumni Network). Professor Geoff Scott in his report called Accessing the Student Voice (2005) concluded that it is the whole experience that matters to students. Students are not concerned about whether or not a particular interaction is academic or administrative, but they are concerned about the quality of the interaction. In this context, the quality of interactions in the pre-enrolment phase is just as important as the quality of face-to-face and/ or virtual interactions in academic study or in completing study (including graduation ceremony and membership of the Alumni Network).

20. Conclusion