1. 11.1 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Introduce software installation tools  Set up a software distribution point  Configure software installation defaults  Deploy software applications  Use modifications to customize applications  Set file extension priority  Set installation properties Goals

2. 11.2 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Upgrade software  Remove software applications  Use Group Policy to manage folder redirection  Troubleshoot Group Policy-related problems Goals (2)

3. 11.3 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Group Policy  Allows you to deploy software applications remotely to users and computers in a site, domain, or OU  Allows you to manage software applications that you have already installed  The Software installation extension in the Group Policy Object Editor provides a built-in feature you can use to install and maintain software (Skill 1) Introducing Software Installation Tools

4. 11.4 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Software installation extension  Used to set up a Group Policy-based software management system  Enables an administrator to manage a number of software deployment tasks  Installation  Upgrades  Patches  Software removal Introducing Software Installation Tools (2) (Skill 1)

5. 11.5 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-1 The Software installation extension in the Group Policy Object Editor (Skill 1)

6. 11.6 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Software installation extension  Uses Windows Installer  A Windows 2000, XP, and Windows Server 2003 component  Defines and manages a standard format for setting up and installing applications  Tracks components such as Registry entries and shortcuts Introducing Software Installation Tools (3) (Skill 1)

7. 11.7 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Software installation extension  Windows Installer has three main components  Application Programming Interface (API)  Operating system service  Windows Installer package  It also includes Windows Installer package files, which contain instructions for the installation and removal of an application Introducing Software Installation Tools (4) (Skill 1)

8. 11.8 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Software installation extension  Windows Installer functions  Software diagnostics  Automatic repair or resiliency  Complete removal of software  Multiple operating system platform capability  Installs software applications with various file types including repackaged applications, modifications, and patch files Introducing Software Installation Tools (5) (Skill 1)

9. 11.9 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Add or Remove Programs applet in the Control Panel  Used by network users to manage the installation of software on their computers  Displays a list of available software based on users’ group memberships and the Group Policy that applies to them Introducing Software Installation Tools (6) (Skill 1)

10. 11.10 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-2 Add or Remove Programs Window (Skill 1)

11. 11.11 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Administrators can use several methods to deploy software applications  Assigning applications to users  Assigning applications to computers  Publishing applications to users Introducing Software Installation Tools (7) (Skill 1)

12. 11.12 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Assigning applications to users  When an application is assigned to a user, a notification for the application appears on the Start menu the next time the user logs on, regardless of which computer he or she uses to log on to the network  The application icon is also added to the desktop  This is known as advertising an application Introducing Software Installation Tools (8) (Skill 1)

13. 11.13 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Assigning applications to users  After an application is advertised, there are several ways the user can install the application  Start the application using the Start menu or the desktop icon (shortcut)  Open a file with the file extension for the application (referred to as invoking an application)  An optional feature in the Software installation extension allows an administrator to automatically install applications Introducing Software Installation Tools (9) (Skill 1)

14. 11.14 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Assigning applications to computers  When an application is assigned to a computer, installation is automatically carried out the next time the computer is started up  The application is then available to all users who use the computer, making assigning an application to a computer particularly useful for dedicated workstations  Provides an extremely useful benefit  Assigned applications are resilient  If files that the application requires are removed, the application automatically reinstalls Introducing Software Installation Tools (10) (Skill 1)

15. 11.15 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Publishing applications to users  Publishing an application does not provide resiliency or advertisement  After an application is published to a user, the application’s name, file associations, and notification settings are stored in Active Directory  A user can install the application by document invocation or by using the Add or Remove Programs window Introducing Software Installation Tools (11) (Skill 1)

16. 11.16 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Publishing applications to users  Advantages of publishing applications to users  Keeps users from inadvertently installing the application  Has considerable ramifications when disk space and licensing costs are considered Introducing Software Installation Tools (12) (Skill 1)

17. 11.17 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  The software deployment phase consists of several phases  Analysis phase  Planning phase  Implementation phase Introducing Software Installation Tools (13) (Skill 1)

18. 11.18 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Once you are familiar with the tools used to install and maintain software, you need to set up a Software Distribution Point (SDP)  An SDP is a shared network folder in which you store software  After you have published or assigned applications to users or assigned applications to computers, users can access them from this location Setting Up a Software Distribution Point (Skill 2)

19. 11.19 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-3 Plan for preparing software installation (Skill 2)

20. 11.20 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-4 The process of setting up an SDP (Skill 2)

21. 11.21 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Permissions for the SDP folder  Only administrators should be granted Full Control  Users should be assigned the Read permission  Some software applications support special commands to facilitate the creation of an SDP  You can run the command Setup /A during the setup of Microsoft Office 2000 or XP to create an administrative installation image  When you create administrative installation images, you can specify the software license key just once for all users Setting Up a Software Distribution Point (2) (Skill 2)

22. 11.22 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Software installation strategies  Create OUs to allocate particular applications to target groups depending on the organization’s needs  Deploy software at the site level  Create a single GPO rather than multiple GPOs to manage multiple applications Setting Up a Software Distribution Point (3) (Skill 2)

23. 11.23 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  After you have set up an SDP and placed applications in it, you can define the default settings for all installed applications  Default settings  Aid application management  Set options for uninstalling applications  Include the initial deployment settings, which are specified by accessing the Software Settings node in the GPO Editor Configuring Software Installation Defaults (Skill 3)

24. 11.24 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-5 The Software installation Properties dialog box (Skill 3)

25. 11.25 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-6 The Advanced tab (Skill 3)

26. 11.26 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-7 The Enter new category dialog box (Skill 3)

27. 11.27 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-8 The Categories tab (Skill 3)

28. 11.28 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  After you set the default installation settings, you can start deploying applications to users and computers by assigning or publishing applications  You can use different combinations of these deployment methods based on the needs of your organization Deploying Software Applications (Skill 4)

29. 11.29 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-9 Selecting the Windows Installer package (Skill 4)

30. 11.30 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-10 The Deploy Software dialog box (Skill 4)

31. 11.31 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-11 An assigned application in the Group Policy Object Editor (Skill 4)

32. 11.32 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  You use modifications to customize the installation of an.msi package  Modifications  Are.mst files that allow you to modify the installation of Windows Installer packages when they are deployed  Enable users to install optional application features during the installation process  Since these files transform the original package, they are also referred to as transform files Using Modifications to Customize Applications (Skill 5)

33. 11.33 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  The.msi file contains default installation instructions that are shipped with the application  An Administrator cannot edit these default instructions  To customize deployment of an application, Administrators create transform files to be used with the original.msi file  To apply modifications, you use the Modifications tab in the Properties dialog box for an application Using Modifications to Customize Applications (2) (Skill 5)

34. 11.34 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-12 Applying modifications to an application (Skill 5)

35. 11.35 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  If the application has already been deployed, you can specify modifications by editing the properties for the GPO that is being used to deploy the application  In the Group Policy Object Editor for the GPO, in the Software installation node, right-click the application  Click Properties to open the Properties dialog box  Open the Modifications tab Using Modifications to Customize Applications (3) (Skill 5)

36. 11.36 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  It is common for users to install applications using document invocation  A single file extension may be associated with multiple applications, which may cause problems  To solve this problem, you can define the application priority for file extensions Setting File Extension Priority (Skill 6)

37. 11.37 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  By default, Windows Server 2003 and XP Professional display all applications in one list in the Add or Remove Programs window  If there are multiple applications, this can make an application difficult to find  To make new applications easier to find, you can organize the various assigned and published applications into application categories Setting File Extension Priority (2) (Skill 6)

38. 11.38 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Application categories  Enable users to install software in a more systematic way  The category for an application must be defined only once for the entire domain so that it does not appear in more than one category in the Add or Remove Programs window  You create application categories on the Categories tab in the Software installation Properties dialog box Setting File Extension Priority (3) (Skill 6)

39. 11.39 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-13 Setting file extension precedence on the File Extensions tab (Skill 6)

40. 11.40 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-14 Application categories (Skill 6)

41. 11.41 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  After you have deployed an application, you can configure and fine-tune its installation properties depending on your organizational requirements  You can also add the application to an application category to make it easier for users to find the application in the Add or Remove Programs window Setting Installation Properties (Skill 7)

42. 11.42 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  You use the Properties dialog box for the application in the Group Policy Object Editor to set installation properties for software applications  Tasks involved with setting software application properties  Editing installation defaults on the Deployment tab  Setting application categories on the Categories tab  Setting software installation permissions on the Security tab Setting Installation Properties (2) (Skill 7)

43. 11.43 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-15 Modifying installation options for an application (Skill 7)

44. 11.44 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-16 Specifying the category for an application (Skill 7)

45. 11.45 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-17 Setting application installation permissions (Skill 7)

46. 11.46 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Installing software is usually a one-time operation; however, software may need to be upgraded periodically  Administrators typically perform two kinds of upgrades  Mandatory software upgrade  Optional software upgrade Upgrading Software (Skill 8)

47. 11.47 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Mandatory software upgrades  Deployed when installing the latest version of an application is compulsory  Optional software upgrades  Allow users to install the upgrade from the Add or Remove Programs window as required  Both upgrades are set on the Upgrades tab in the Properties dialog box for the application in the GPO Upgrading Software (2) (Skill 8)

48. 11.48 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-18 The Add Upgrade Package (Skill 8)

49. 11.49 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-19 Setting upgrade options on the Upgrades tab (Skill 8)

50. 11.50 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-20 The upgrade package in the Group Policy Object Editor (Skill 8)

51. 11.51 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Administrator can uninstall software using two modes  Mandatory software removal  Optional software removal  The two application removal modes function only with applications installed using Group Policy deployment Removing Software Applications (Skill 9)

52. 11.52 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Mandatory software removal  The application is uninstalled automatically from the computer the next time a user logs on or the computer restarts  This is also known as forced removal Removing Software Applications (2) (Skill 9)

53. 11.53 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Optional software removal  The existing application is left as is on users’ computers, but no users are allowed to perform any new installations of the application  Additionally, users will not be allowed to install the software from the Add or Remove Programs window  If the application was assigned, it is no longer resilient Removing Software Applications (3) (Skill 9)

54. 11.54 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-21 Removing a deployed application (Skill 9)

55. 11.55 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-22 Selecting a removal method (Skill 9)

56. 11.56 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Folder redirection  Allows you to redirect common folders to a network server using the Folder Redirection extension in the User Configuration\Windows Settings node  Rather than downloading the full folder at logon, users browse the remote folder, just as if they were browsing a network share  When a user opens an item in a redirected folder, the individual item is downloaded  This functionality saves considerable network bandwidth and reduces the logon time for users with large profiles Using Group Policy to Manage Folder Redirection (Skill 10)

57. 11.57 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-23 Folder Redirection (Skill 10)

58. 11.58 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Benefits of folder redirection to a user  Because users’ documents are saved on the network, they are always available regardless of the computer the user logs on to  Systems that must be reconfigured at the system level can redirect their data safely to a location other than the hard disk of the local computer Using Group Policy to Manage Folder Redirection (2) (Skill 10)

59. 11.59 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Benefits of folder redirection to a user  Using roaming user profiles makes the process of logging on and off quicker compared to other operating systems, because roaming user profiles must download the entire folder structure at logon  Backing up data on a shared network server can be scheduled as a routine system administrative task  The folder redirection feature is safer than manually backing up data, because it does not involve user action Using Group Policy to Manage Folder Redirection (3) (Skill 10)

60. 11.60 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-24 The Target tab (Skill 10)

61. 11.61 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-25 The Specify Group and Location dialog box (Skill 10)

62. 11.62 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-26 Adding a security group (Skill 10)

63. 11.63 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software Figure 11-27 The Settings tab (Skill 10)

64. 11.64 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Problems  Application deployment, maintenance, and removal problems are linked to Group Policy issues  Improper packaging is another common problem  Can result in packages not installing properly  Can result in packages installing, but causing a General Protection Fault (GPF) Troubleshooting Group Policy-Related Problems (Skill 11)

65. 11.65 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  General Protection Faults  Cause Windows applications to crash  Commonly occur when an application tries to use a block of memory that was assigned to another application  Other causes  Running applications with insufficient resources  Using incorrect hardware device drivers  Corrupt or missing Windows files  Data exchanges between applications that fail because they cannot be read  Often preceded by an invalid page fault Troubleshooting Group Policy-Related Problems (2) (Skill 11)

66. 11.66 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  Improper settings in the Software installation extension can cause several problems  Group Policy does not apply to users and computers in a site, domain, or OU  Users cannot open a GPO  Group Policy is not applied to the users and computers in a particular Active Directory container  The local computer policy settings are not applied Troubleshooting Group Policy-Related Problems (3) (Skill 11)

67. 11.67 © 2004 Pearson Education, Inc. Exam 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Lesson 11: Using Group Policy to Manage Software  You can use the Application log in the Event Viewer to troubleshoot package installation errors  Application log records events related to package installation and can be a good place to begin troubleshooting  Two ways to open the Event Viewer  From the Administrative Tools menu  By typing Eventvwr in the Run dialog box or at the command prompt Troubleshooting Group Policy-Related Problems (4) (Skill 11)