2. WCL Office of Technology Student IT Services Korin Munsterman Director, Office of Technology August 2005

3. First Things First - How many of you do NOT have a laptop? How many of you do NOT have access to a computer at home or at work? How many of you regularly use an iPod or other MP3 player? How many of you use a Palm, Treo, Blackberry or other PDA? Quick Survey

4. First Things First - Student Help Desk is on the 2d Floor of the Pence Law Library Opens at 8:00 am, Monday through Friday comptech@wcl.american.edu Tel 202.274.4361 Online Support Request form: http://www.wcl.american.edu/techres/complab/trouble_ticket.cfm http://www.wcl.american.edu/techres/complab/trouble_ticket.cfm Media Services (Audio-Visual) is located in Room 393. mcc@wcl.american.edu Tel 202.274.4479 Web Staff can be reached at webmaster@wcl.american.eduwebmaster@wcl.american.edu Where can you find help?

5. First Things First - Web Resources –  IT News & Updates www.wcl.american.edu/blogs/oit  RSS Feed for Highlights on WCL Website www.wcl.american.edu/highlights.rss2

6. First Things First - The AU Center for Teaching Excellence www.american.edu/teachingcenter/ Classes in: Excel, Word, Procite, Access, Dreamweaver, Photoshop, Flash, EndNote, Open Office, Fireworks and more Web Resources – www.wcl.american.edu/techres/netguide/ www.freeskills.com www.internet4classrooms.com/on-line.htm about.com/compute/ Where can you get training?

7. First Things First - Web Resources –  Wireless Access Registration www.wcl.american.edu/wireless

8. First Things First Blogdex – Student Blogs AU Computer Use Policy and Website Guidelines Future Employment Libel Claims To find a current list of WCL Blogs, go to: http://www.wcl.american.edu/blog/ http://www.wcl.american.edu/blog/admissionshttp://www.wcl.american.edu/blog/admissions/ http://www.wcl.american.edu/blog/finance/ http://www.wcl.american.edu/blog/oit/

9. First Things First - Web Resources –  Podcasts of Interviews & Events - In iTunes, subscribe to: www.wcl.american.edu/humright/mcourt/podcast/podcast.rss2

10. OIT Services Computer Labs – The primary student computer lab is on the 2d Floor of the Pence Law Library. If the Library is open, this lab is available. Help Desk Support hours are from 8:00 am to 6:00 pm, minimally. Applications installed include: Word, Excel, Powerpoint, WordPerfect, Firefox, IE, Adobe, DeepFreeze The secondary lab, which is available when training classes are not in session, if located in Room 103 in the Pence Law Library. Applications installed include: all of the above, plus Dreamweaver, Contribute, CaseMap, TimeMap, DepPrep, Outline, TextPrep, and NoteMap (an outlining tool)

11. OIT Services Website Development – Web space is granted to every student organization through the WCL Office of Technology's Web team. For detailed instructions, Student Organizations should visit: http://www.wcl.american.edu/techres/infoso.cfm

12. OIT Services Loaner Laptops Available at the Pence Law Library Circulation Desk On Loan for 5 Days Spare Power Adapters, USB Drives & Hubs, Network Cables Available at the Student Help Desk Class Recording ***Media Services will only record courses if the request comes from the Instructor or the Dean of Student Affairs*** VHS Tapes are then available at the Circulation Desk for viewing in the library.***

13. Coming Soon … Internet Kiosks – Lobby 5 th Floor 6 th Floor Westlaw and Lexis Printing Availability – 2d Floor Pence Law Library SBA Lounge 6 th Floor – Room 615A Near the Law Review Website Redesign – Internet and Intranet Sites Redesign – Due mid-semester Content Split – Due December Advantage – Greater Flexibility and Control Over Content and Design

14. Coming Soon … Room Upgrades Technology Upgrades in Classrooms and Courtrooms Live and On-Demand Podcasts and Webcasts Classes – at request of Instructor or Dean of Student Affairs Events Continuing Legal Education Moot Court Competitions

15. OIT Services Clean Access What is it? Clean access is a solution provided by Cisco, Inc. that performs network validation. The software performs the following functions: Requires authentication to the network Validates whether the system connecting to the network meets the minimum security standards Quarantines the system until it meets the minimum security standards Provides access to the remediation sites Once the system is validated as “clean,” allows access to the network

16. OIT Services Clean Access Why is WCL implementing it? Each semester, student machines are introduced to the campus that potentially contain harmful viruses and malware. During the first few days of every semester, worms and viruses attempt to spread to unpatched/vulnerable machines. To protect the WCL network, we must insure that virus software and operating system critical updates/patches are current and maintained. CCA – Effective for WCL to protect the network Saves time for the User Protects the User’s Computer

17. OIT Services Clean Access What are the “validation rules”? For Summer and Fall semesters, WCL is configuring Cisco Clean Access to validate the following: “Automatic Updates” is enabled and set to either 1) Download and Prompt or 2) Automatic Install Check for a current release of Norton AntiVirus software and current virus definitions Check for current Windows Critical Updates for Windows XP, 2000, ME, and 98 machines.

18. OIT Services Clean Access How does it work? 1.User connects to the WCL network (wired or wireless) 2.User opens Internet Explorer and is automatically redirected to a webpage 3.The web page provides instructions and a link to download and install the validation client known as the “Cisco Clean Access Agent” 4.Once launched, the Agent downloads the validation rules and processes them 5.If the workstation fails the test, it is allowed Internet access only to the remediation sites for a period of about 2 hours 6.Once all issues are resolved, full network access is provided

19. OIT Services Clean Access What remediation steps are available? Authentication Failure. If a user’s systems fails authentication, the user is instructed to provide the correct AU username and password. If the user has forgotten his/her password, he/she is instructed to contact the Student Lab Help Desk (you must provide your AU ID number). comptech@wcl.american.edu or x. 4361.comptech@wcl.american.edu AntiVirus Failure. AU provides Notron AntiVirus free to students. It is required that all PCs connected to the campus network be running AntiVirus software. If the user’s system fails the check for current AntiVirus software, the user is provided a download for Norton AntiVirus. Microsoft Windows Patch Failure. If the user’s system fails the check for current critical Operating System patches, the user is instructed to click on the URL for the Microsoft Windows update site and follow the instructions.

20. OIT Services Clean Access How long do the validation checks take? Typically, in pilots to date, the checks take between 15 and 30 seconds. What can you in advance of WCL’s implementation to prepare?  Make sure your Operating System is Legal  Apply all Microsoft Updates and Patches  Apply the latest AntiVirus updates and definitions

21. OIT Services Clean Access Can WCL spy on me through the Agent? No. No information about the user or the content of user files is sent to the server. Do MacIntosh and Linux users also install the Agent? Currently, no clients exist for either Mac or Linux users. The Mac client is expected to be released in January 2006.

22. OIT Services Clean Access Detailed instructions will be available at: http://www.wcl.american.edu/techres The Office of Technology will give ample notice before implementation.

23. Questions???