2. 2006 Administrative Services Program Reviews

3. Program Review Schedule Business Office 2004 – completed Computing Services 2005 – completed O and M 2006 - completed Personnel Office 2007 and the cycle continues-----

4. Qualitative Data Satisfaction Surveys

12. 2007 Student Survey Results For Administrative Services Departments

14. Maui Community College Student Survey for the Administrative Affairs Department Tuition refund checks are distributed within a timely fashion (8 weeks). Response Percent Response Count Completely Agree 16.0% 55 Agree 36.3% 125 Disagree 7.0% 24 Strongly Disagree 3.8% 13 No Opinion 36.9% 127 answered question 344 skipped question 1 Staff is courteous and helpful. Response Percent Response Count Completely Agree 29.6% 102 Agree 57.4% 198 Disagree 5.5% 19 Strongly Agree 1.7% 6 No Opinion 5.8% 20 answered question 345 skipped question 0 Cashiering hours of operation are adequate. Response Percent Response Count Completely Agree 15.4% 53 Agree 55.9% 193 Disagree 14.5% 50 Strongly Agree 0.6% 2 No Opinion 13.6% 47 answered question 345 skipped question 0 Maui Community College Student Survey for the Administrative Affairs Department Tuition refund checks are distributed within a timely fashion (8 weeks). Response Percent Response Count Completely Agree 16.0% 55 Agree 36.3% 125 Disagree 7.0% 24 Strongly Disagree 3.8% 13 No Opinion 36.9% 127 answered question 344 skipped question 1 Staff is courteous and helpful. Response Percent Response Count Completely Agree 29.6% 102 Agree 57.4% 198 Disagree 5.5% 19 Strongly Agree 1.7% 6 No Opinion 5.8% 20 answered question 345 skipped question 0 Cashiering hours of operation are adequate. Response Percent Response Count Completely Agree 15.4% 53 Agree 55.9% 193 Disagree 14.5% 50 Strongly Agree 0.6% 2 No Opinion 13.6% 47 answered question 345 skipped question 0

22. Quantifiable Data Workload Ratios Workload Trends

28. Comparing the Data With the other Community Colleges

36. 2005 Program Review Action items and where we are with them.

38. 2006 Annual and Comprehensive Program Review Summaries, Highlights, Accomplishments and Strategies for the Upcoming Year

40. Administrative Services – Goals and Objectives Implement Strategies to improve Business Office, Personnel Office, Computing Services and OM turnaround times. Implement Strategies to improve Administrative Services – Campus Satisfaction Results Complete the Reorganization of the Information Technology, Media Services Unit.

41. Continued 2 Improve the budget allocation methodology to reward performance and allocate tuitions based on enrollments. To begin in FY08 with ABIT Follow through on the college’s numerous CIP RM projects: Science Bldg design and construction, Student Center Renovation, Science Bldg and Library AC retrofit/carpets. Electrical distribution system, Autobody paintbooth, Exterior lighting retrofits, chiller repairs, etc.

42. Continued 3 Assist OM with filling vacant/new positions, then fully implement the Maximo preventative maintenance system by Fall 2007, for OM, Computing Services and Media Center. Provide campus procurement service by coordinating a campus-wide consolidated purchase of supplies and computers once a year. Re-examine our personnel and business office procedures in order to minimize redundancy and shorten timelines.

43. Continued 4 Operations and Maintenance to enlist outside assistance, MCCC, Ka Lima O Maui, Employment Services, contractors, etc to prepare the campus grounds/landscape and facilities to the level of an accreditation visit before the start of the Fall and Spring semesters. Computing Services to conduct PM for all computer lab PC and computer related equipment. PM checklist with equipment inventory to be posted in all computer labs.

44. Questions?