1. Remote Access Pilot Report

2. Outline of Report Evaluation Topics Pilot Recap Pilot Evaluation Metrics Decision Recommendations Based on Pilot Next Steps

3. Pilot Evaluation Vendor Capability Provisioning Inter and Intra LATA Timeliness of Implementation Comparing Outsourced Services to Existing Services Client Acceptance and Feedback User Metrics

4. Pilot Recap Targeted Clients  1000 Remote Access Clients Out of Davis Area Faculty Staff 96 Ports in LATA 1 and 3 Roseville, Rocklin Auburn Sacramento, Elk Grove East Bay Fairfield, Vacaville Winters Vallejo

5. Vendor Capability Provisioning Issues - Delays in Activation Scheduled 15 November, Actual 4 December Partial Service Until 9 March (Winters/Vallejo) Technical Issues InterLATA Circuit Problems Escalation of problem Resolution to Tier 3 Administrative Issues Incorrect Dial Up Number Allocation

6. Service Comparison VPOP  Campus 56K Dial-In Seamless Connectivity Similar Dial In Access No Discernable Latency Security/Account Management/Client Support UCD Services Available Email, WEB, Business Systems, Class Work, Research Servers etc. Throughput Comparable to Existing Service 28.8  56K Clients = 28.8  44K Throughput

7. Client Acceptance Target Goal of 1000 Not Reached Added Students in February 366 Clients Expressed Interest 11% Faculty 57% Staff 32% Student 314 Received Dial In Numbers 88 Used Service (27%)

8. User Metrics 19 Maximum Concurrent Users 3-4 Concurrent Users Average 25 Min Sessions

9. Client Locations

10. Recommendations No Out of Area Remote Access $30.27 Per Client based on Pilot Audience Investing in Older Technology 56K Being Replaced by Higher Speed Remote Access Out of Area Clients Reluctant to Migrate From Their Current Provider 27% Regular Users

11. Recommendations Keep Local Service (UCD Provider) VPOP Not Value Added Outsourcing More Expensive ($100K annual) Set Sunset Date for 56K Campus Remote Access “Graceful Phase out” as User Base Decreases Favor Higher Speed Access

12. Next Actions Executive Decisions Campus Notification Budget Submittal 01-02