1. CITIZENS COMMUNICATIONS CAPABILITIES IN INFORMATION SOCIETY 10.11.2005 (?)

2. January 14, 2011 Internal/Relation/Identifier/Version2 PREREQUISITES OF VIABLE INFORMATION SOCIETY The progress of the Finnish Information Society has stopped and according to the latest indicators we have started to lag behind the Nordic countries The reason is that we all do not have adequate communications capabilities Which is the reason that we cannot improve our ways of working, the ICT technology does not help our everyday work nor we can apply it creatively from our own premises

3. January 14, 2011 Internal/Relation/Identifier/Version3 Communications capabilities Access Equipement and network Motivation Commun ications capabiliti es Skill

4. January 14, 2011 Internal/Relation/Identifier/Version4 Communications capabilities Access Skill Motivation Access Skill Motivation

5. January 14, 2011 Internal/Relation/Identifier/Version5 M M S S S M M M L O M Cannot interpete messages L O M There is no motivation to belong to the community A= access S = skill M = motivation Communication in a community L O M No compatible access A

6. January 14, 2011 Internal/Relation/Identifier/Version6 How could we improve communication capabilities We understand the situation better when we look at the deficits in the communication capabilities So far we have only looked at the number of accesses but the bottle neck may be in skills and motivation The means to tackle deficits may be either at the individual level by dealing skill, motivation or access or at the communal level to be dealt with common actions

7. January 14, 2011 Internal/Relation/Identifier/Version7 Deficit of access deficit Easy to acquire (citizen ) Information Experience Difficult to acquire (view point of the community) Availability of understandable information Shops Network access point Technical support persons Pricing Information security Updating (digistress) National politics

8. January 14, 2011 Internal/Relation/Identifier/Version8 Deficit of skills Lack of skills Skilful citizen Easy to use Manuals and other material available and understandable Training possibilities available Support persons (tax deductible) Well trained staff in the access network points Persistence, information and experience Difficulty to use (Community)

9. January 14, 2011 Internal/Relation/Identifier/Version9 Deficit of motivation motivation Active citizen Stagnation (Community ) National programs (information society, citizens participation etc. campaigns, ) Ethical Ombudsman Visions (future workshops) Examples and best practices (communication camps) Stories benefits possibility for self- expression ”must”/”survival”

10. The adaptation of the use of the ICT technology GroupCommunity The users of ICT The view point of the use of ICT Communication culture Agreed ways of working Unique action Individual rational adaptive social

11. January 14, 2011 Internal/Relation/Identifier/Version11 Visio, käsitys hyvästä elämästä ja halutusta tulevaisuudesta Tavoite Ymmärrys valintavaihtoehdoista Keskustelut vuorovaikutus Päätöksenteko Nykytilan identifiointi Palaute Toteutus, toiminta