1. MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 6: Configure and Troubleshoot Local User and Group Accounts

2. Guide to MCDST 70-2712 Objectives Understand user accounts on Windows XP Understand the default user accounts Create and manage local user accounts Work with the Local Users and Groups tool

3. Guide to MCDST 70-2713 Objectives (continued) Use groups Troubleshoot issues with user accounts Understand user rights

4. Guide to MCDST 70-2714 Windows XP Professional User Accounts Local user account –Exists on a single computer –Cannot be used to gain domain access of any kind Local groups –Exist only on the computer on which they were created

5. Guide to MCDST 70-2715 Windows XP Professional User Accounts (continued) Windows XP Professional local user account stores details about –Security –Preferences Domain user account –Exists in a domain or in any trusting domain by virtue of being created on a domain controller

6. Guide to MCDST 70-2716 How Accounts Interact with a Windows XP Professional System Standalone system, automatic logon Standalone system Workgroup member Domain network client

7. Guide to MCDST 70-2717 Default User Accounts of Windows XP Administrator account –Most powerful user account within Windows XP –Characteristics Cannot be deleted Cannot be locked out Can be disabled Can have a blank password

8. Guide to MCDST 70-2718 Default User Accounts of Windows XP (continued)

9. Guide to MCDST 70-2719 Default User Accounts of Windows XP (continued) Guest Account –One of the least privileged user accounts in Windows XP –Characteristics Cannot be deleted Can be locked out Can be disabled Can have a blank password

10. Guide to MCDST 70-27110 Default User Accounts of Windows XP (continued)

11. Guide to MCDST 70-27111 Managing Local User Accounts To create a local representation of an existing domain/network user account –Use the Add button on the User Accounts applet Local Users and Groups utility –Accessed through the Advanced button on the Advanced tab of the User Accounts applet

12. Guide to MCDST 70-27112 Local Users and Groups Tool Used to create and manage local users Accessed by pressing the Advanced button on the Advanced tab of the User Accounts applet

13. Guide to MCDST 70-27113 Local Users and Groups Tool (continued)

14. Guide to MCDST 70-27114 Users Node Displays all existing local user accounts HelpAssistant and Support accounts –Used to enable Remote Assistance and online Help and Support Services, respectively Details pane lists: –Name of the user account –Full name of the user –Description of the account

15. Guide to MCDST 70-27115 Users Node (continued)

16. Guide to MCDST 70-27116 Users Node (continued)

17. Guide to MCDST 70-27117 Users Node (continued)

18. Guide to MCDST 70-27118 Supporting More Than One User Multiple-user systems –Operating systems that can support more than one user –Implemented in Windows XP through Groups Resources Policies Profiles

19. Guide to MCDST 70-27119 Groups Node Groups –Members share the privileges or restrictions of the group –Used to give a specific level of access to multiple users –Local user can be a member of multiple groups

20. Guide to MCDST 70-27120 Planning Groups and System Groups Existing groupings that can be transformed into Windows XP groups –Organizational functioning units, workgroups, or departments –Authorized users of network programs and applications –Events, projects, or special assignments –Authorized users of network resources

21. Guide to MCDST 70-27121 Working with Default Groups Default groups –Administrators –Backup Operators –Guests –Network Configuration Operators –Power Users –Remote Desktop Users

22. Guide to MCDST 70-27122 Troubleshooting User Accounts Most common problem associated with user accounts –Password issues Other common user account problems –Misconfiguration of user account details or group membership

23. Guide to MCDST 70-27123 User Rights Assignment User Rights Assignment section of a policy object –Defines which groups or users can perform the specific privileged action Items in this policy –Access this computer from the network –Act as part of the operating system –Add workstations to domain –Adjust memory quotas for a process

24. Guide to MCDST 70-27124 User Rights Assignment (continued)

25. Guide to MCDST 70-27125 Summary Windows XP –Multiple-user operating system that supports both local and domain-based user accounts –Has two default user accounts: Administrator and Guest Local User Accounts created and managed through two interfaces: –User Accounts Control Panel applet –Local Users and Groups tool from Computer Management

26. Guide to MCDST 70-27126 Summary (continued) Proper use of groups –Will aid in simplifying complex administrative tasks Troubleshooting user accounts –Resetting passwords when users forget them User rights –System-level privileges that are managed through local or domain policies