1. 9.614 Information Age Organizations Instructor: Bob Travica Class 4 Groupware (Chapter 13) Asper School of Business 9.614 Information Age Organizations Part-Time MBA, April 2002 Instructor: Bob Travica

2. 9.614 Information Age Organizations Instructor: Bob Travica Outline Concept of Groupware Workgroup (Team) Issues Types of Groupware Benefits from Groupware Teams & Organizational Effects

3. 9.614 Information Age Organizations Instructor: Bob Travica Workgroup (Team) Issues Team = an organization in small with shorter life span Task, division of labor, roles, personalities, leadership, communication, cognition (synergy vs. groupthink)…

4. 9.614 Information Age Organizations Instructor: Bob Travica Types of Groupware Time & Space-based typology (Fig. 13-2, p. 402) Functionality-based typology: Communication (e.g., private email in Lotus Notes) Workflow support (e.g., procurement process support) Decision Making (Group Decision Support System--GDSS) Specific Task (e.g. software production in IBM Italy [Travica’s presentation on groupware; new technology creation in an inter-organizational virtual team [Travica article on VO]; group authoring, Web app’s)

5. 9.614 Information Age Organizations Instructor: Bob Travica Benefits from Groupware Depend on type of groupware See Figure 13-7, p. 416 See Travica’s presentation on groupware

6. 9.614 Information Age Organizations Instructor: Bob Travica Cultural suitability of teams & teamwork? Teams in team-based vs. other organizations - Project-driven organization - Teams as an extension of org. design Readiness for teamwork rather groupware? Virtual teams in & across organizations Internet infrastructure & groupware Teams, Groupware & Organizational Effects

7. 9.614 Information Age Organizations Instructor: Bob Travica Team-Based Exercise What are the potential benefits of groupware, and how can they help improve organizational processes? Please limit your answer to two benefits.