1. NetSupport Tutorial Presented by: Mr. Barry Ms. Escott Ms. Makarczyk Ms. McHale Mr. Sapienza

2. Objective Audience will be able to use NetSupport School Pro efficiently in a classroom environment Audience will be able to “self-teach” other features (not mentioned in this tutorial) with the aid of NetSupport’s Help Console as well as other internet sources

3. This Tutorial was designed according to the GOMS Model as well as Gagne’s 9 Conditions of Learning Conditions of Learning (R. Gagne) (1)gaining attention (reception) (2) informing learners of the objective (expectancy) (3) stimulating recall of prior learning (retrieval) (4) presenting the stimulus (selective perception) (5) providing learning guidance (semantic encoding) (6) eliciting performance (responding) (7) providing feedback (reinforcement) (8) assessing performance (retrieval) (9) enhancing retention and transfer (generalization). http://tip.psychology.org/gagne.html GOMS Model http://tip.psychology.org/card.html

4. Introduction We live in a society which is becoming increasingly dependent on technology. That being said, it is no surprise that technology has found its way into the classroom. However, educators who choose to utilize such technology often suffer from a lack of control over their students. For example, students may choose to surf websites such as MySpace© or take part in other activities unrelated to academics. Fortunately, for such teachers NetSupport School Pro was created…

5. Key Features of NetSupport School Pro Instructional Survey class Create and give tests Send/Collect Work Classroom Management Allow all student’s to view the teacher’s screen on their own computer View all student monitors, scan through all monitors, as well as view a single student’s monitor Block all student internet access Turn off all computer monitors (can also be applied to an individual computer) Chat/Send Message to all or a single student

6. The “SHOW” Function Gives you the ability to show your desktop on all student computers How to enable “Show” mode: Step 1: Left Click the “Show Menu” Icon, located on the main toolbar. Step 2: From the drop down menu which appears, left click “Show” To exit “Show” mode: Right click the green arrow located at the bottom right corner of your desktop; select “End show” from the pop-up menu.

7. View Student’s Screen Allows you to see what a student is doing in “real-time” (aka: at that very moment) Also gives you the ability to manipulate a student’s screen as well. How to view a student’s screen: Simply, double click (left click twice) the student’s ICON.

8. View All Screens at once Updates view of all student screens at a set rate How to view All screens at once: * Left click the “Monitor Student Machines” Icon

9. Scan Function Allows you (the teacher) to cycle through all student screens. Viewing them one at a time and full size on your screen. How to enable “Scan” mode: Step 1: Left Click the “Scan” ICON Step 2: - Adjust scan speed if necessary -Left Click “Scan” to start cycle.

10. Blank Monitors/Block Keyboards Each feature does exactly as they’re titled… Blank Monitor: Turns off all student monitors Lock: Blocks use of mouse and keyboard on all student computers Block All: Blocks all student internet access. How to enable each feature: - Simply, double click (left click twice) the respective icon.

11. Send/Collect Work Send files, such as “word” documents describing, for example, project instructions. Also possible to collect work from each client. How to send/collect work: Step 1: Left Click “Send/ Collect Work” ICON Step 2: Select appropriate function from drop down menu. For example to send a file, left click “Send Work”. Step 3: Type file location (on your computer) or Left Click browse to find file. Step 4: “Specify” location to send on other client machines Step 5: Left Click Send

12. How to apply the “Blank” feature to a client Step 1: Double click (left click twice) the student’s ICON. Step 2: After “viewing” window has appeared. Left Click the “Blank” ICON.

13. Other features which can be applied to a single machine -Chat - Message - Lock Keyboard/Mouse use - and many others…… How to apply such features: Step 1: Right Click the desired student’s ICON Step 2: After the drop down menu appears, left click the desired function to apply to the selected client.

14. Internet Use Management (Approved and Restricted Websites) Rather than simply blocking all internet use, NetSupport allows you (the teacher) the ability to control which websites students can access. How to set Approved/Restricted Websites Step 1: Left Click “Manage Student Applications” Step 2: Left Click “NAME” under respective function (approve or restrict) and type in desired website. ex: www.Google.com

15. Student Survey Feature The “Student Survey” feature allows you (the teacher) to send a question to all connect clients, at which time they all can respond. All responses than appear under “Survey Result”. How to access “Student Survey” feature: Step 1: Left Click “Manage Student Surveys” Step 2: Left Click in white box beneath “Question”. Type in desired question. Step 3: Send message

16. Send Message to all connected clients: The send “Message” features does exactly what it’s name suggests. After clicking send, a pop-up appears on all clients (or a single selected client) displaying your message. Such a message might remind all students that there are only 5 minutes remaining in the class period. How to use Message feature: Step 1: Left Click “client” at the top of your screen Step 2: Left Click “message” from drop down menu Step 3: Make sure message is set to “broadcast” to appropriate clients. If not, simply left click next to the desired option. A green dot, should appear to the desired option. Step 4: Left Click in the white box and type your message Step 5: Left Click “Send”

17. Testing Console The testing console allows you (the teacher) to upload tests and administer them to all connected clients. To access the “Testing Console”: Step 1: Left Click “Blue Arrows” Step 2: Left Click “Testing Console”

18. Create your own test As you may have suggested, if NetSupport allows you to administer tests, it also provides you with a “Test Designer”. To access the test designer: Step 1: Left Click “Start” ICON in bottom left corner of your screen. Step 2: Drag (move) mouse over “all programs Step 3: Drag (move) mouse over “NetSupport School” Step 4: Left Click “NetSupport Text Designer”

19. Help Console When all else fails, use the “Help” Feature. NetSupport has a built in search feature which allows you to navigate through a variety of instructional and informative content. How to open the “Help” Console: Step 1: Left Click “Help” located at the top of your screen Step 2: Type in a word, or short phrase relating to the feature your trying to use. Step 3: Hit the ENTER key to start search. Double Click results to see related content.

20. Places of Interest NetSupport Features : http://www.topazsol.com/nssp_monitor.htm http://www.topazsol.com/nssp_monitor.htm NetSupport Training : http://www.netsupport-inc.com/support/training.asp