1. Using Social Media in Project Management Barbara L. Ciaramitaro, PhD, PMP, CISSP, CSSLP Ferris State University April 27, 2011

2. Challenges Facing Project Managers Virtual Teams Team Communication Changing Time Frames and Priorities Stakeholder Engagement and Involvement Managing Risk 2PMIGLC Symposium 2011 - Ciaramitaro

3. Internet-based technology tools that allow individuals to communicate, collaborate and establish a community with others. 3

4. Changing the way the world does business. 4

5. How Can Social Media Help? Social Media tools can provide easy and open access 24/7 to all members and stakeholders of the project team to project documents, dates and activities, discussion and other resources. Social Media tools support communication, collaboration, and community within your project team. 5PMIGLC Symposium 2011 - Ciaramitaro

6. Community is the ability to interact with each other and share common goals. 6

7. Collaboration is the ability of people to work together to achieve common goals. 7

8. Communication is the ability of people to share information 8

9. Types of Social Media Blogs: Blogger, LiveJournal, WordPress, Micro-blogging : Twitter Social networking: Facebook, LinkedIn, MySpace, Ning Events: Meetup.com Collaboration Wikis: Wikipedia Social bookmarking (or social tagging) [6] : Delicious, StumbleUpon, Google Reader Social news: Digg, Mixx, Reddit Multimedia Photo sharing: Flickr, Zooomr, Photobucket Video sharing: YouTube Videoconferencing: Skype, WebEx, Adobe Connect Product Reviews: epinions.com, MouthShut.com Business Reviews: Customer Lobby, yelp.com Community Q&A: Yahoo! Answers, WikiAnswers, Askville, Google Answers Virtual worlds: Second Life, The Sims Online, Forterra 9PMIGLC Symposium 2011 - Ciaramitaro

10. Twitter is a free micro- blogging service that allows its users to send and receive messages known as tweets. – Tweets are text-based posts of up to 140 characters displayed on the author's profile page and delivered to the author's subscribers who are known as followers. 10PMIGLC Symposium 2011 - Ciaramitaro

11. Twitter Twitter can be helpful in keeping in contact with project team members. It is available on both mobile devices and desktops. – Update and assigning tasks – Quick communication updates – Important notifications – Scheduling events 11PMIGLC Symposium 2011 - Ciaramitaro

12. Facebook is a social networking websites where users create their personal profiles and post updates to notify “friends” about their current activities. 12PMIGLC Symposium 2011 - Ciaramitaro

13. Facebook Establishing a Facebook group can support community, collaboration, and communication. 13PMIGLC Symposium 2011 - Ciaramitaro

14. Twitter and Facebook Risks – Both Twitter and Facebook has been blocked intermittently in several countries and has been banned at many businesses. – Privacy has been an issue, as their user accounts have been compromised several times 14PMIGLC Symposium 2011 - Ciaramitaro

15. Alternatives to Facebook Although you can create a page or group in Facebook to help in project communication, here are couple of additional tools to consider that offer additional functionality to support project teams. They also offer more privacy and controls. – Yammer – MangoSpring 15PMIGLC Symposium 2011 - Ciaramitaro

16. Yammer Yammer allows you to set up a private social network for your business to communicate, collaborate and share expertise via an easy-to-use, Web-based interface. https://www.yammer.com/ https://www.yammer.com/ 16PMIGLC Symposium 2011 - Ciaramitaro

17. MangoSuite MangoSuite provides a complete environment for project management including deadlines, milestones, threaded discussions, brainstorms, exchanged links and uploaded documents and makes them accessible in a real-time enterprise micro-blogging platform. It works similar how a Facebook feed and commenting functionality works, sharing something with the group or project members generates a feed that is visible to the relevant team; users can then comment on any feed item. http://www.mangospring.com/ 17PMIGLC Symposium 2011 - Ciaramitaro

18. MangoSuite 18PMIGLC Symposium 2011 - Ciaramitaro

19. Meetup Meetup is an online portal that facilitates offline group meetings in various localities around the world. It allows members to find and join groups unified by a common interest, such as politics, books, games, movies, health, pets, careers or hobbies. You can join existing Meetup groups or form your own. – http://www.meetup.com/Algonac-Area-Knit-and- Stitchers/ http://www.meetup.com/Algonac-Area-Knit-and- Stitchers/ – http://www.meetup.com http://www.meetup.com 19PMIGLC Symposium 2011 - Ciaramitaro

20. A blog (web log) is a way to have others hear you. 20PMIGLC Symposium 2011 - Ciaramitaro

21. Blogs Blogs are good tools to allow team members to brainstorm and share their successes and challenges with other team members. You can start a blog and ask each member of the team to contribute to it on a regular basis – They can identify new tools, how they worked, and any new thoughts or ideas they might like to incorporate. – Members can sign up for an RSS feed and get a notification as new articles are posted. Wordpress is a common blog tool. www.wordpress.comwww.wordpress.com 21PMIGLC Symposium 2011 - Ciaramitaro

22. Blogs 22PMIGLC Symposium 2011 - Ciaramitaro

23. Wikis Wikis are a used project team collaboration tool. It can be used to define new ideas or approaches, discuss risks mitigations, or share solutions to common challenges. Sometimes helping to create documentation can open your eyes to new ways of looking at a concept. And showing others on the team how you see something can also offer them a new perspective and will contribute to your project on a new level. A list of various wiki software tools is available at http://en.wikipedia.org/wiki/List_of_wiki_software http://en.wikipedia.org/wiki/List_of_wiki_software 23PMIGLC Symposium 2011 - Ciaramitaro

24. Wikis 24PMIGLC Symposium 2011 - Ciaramitaro

25. Interesting Social Media Tools 37 Signals has a set of Social Media Tools that are ideas for building community, communication and collaboration in project teams. 25PMIGLC Symposium 2011 - Ciaramitaro

26. Basecamp Basecamp is a web-based group project management and collaboration tool. It includes to-dos, files, messages, schedules, and milestones. http://basecamphq.com/ http://basecamphq.com/ 26PMIGLC Symposium 2011 - Ciaramitaro

27. Campfire Campfire is a web-based group chat tool that lets you set up password-protected chat rooms in just seconds. http://campfirenow.com http://campfirenow.com 27PMIGLC Symposium 2011 - Ciaramitaro

28. Backpack Backpack makes it easy to keep all of your essential documents, information, schedules in one place all the time. http://backpackit.com/ http://backpackit.com/ 28PMIGLC Symposium 2011 - Ciaramitaro

29. Highrise Highrise makes it easy to keep all of your contract related information together in one repository. http://highrisehq.com/ http://highrisehq.com/ 29PMIGLC Symposium 2011 - Ciaramitaro

30. Web Conferencing Tools Skype that allows users to make voice calls and establish videoconferences and chats over the Internet. www.skype.com www.skype.com 30PMIGLC Symposium 2011 - Ciaramitaro

31. Web Conferencing Tools Zoho Meeting Is a new web conferencing tool that allows instant setup of web meetings and conferences, desktop sharing, video and phone calling and other features. http://www.zoho.com/meeting/ http://www.zoho.com/meeting/ 31PMIGLC Symposium 2011 - Ciaramitaro

32. Web Conferencing Tools Adobe® Connect™ is an enterprise web conferencing solution for online meetings based on Adobe Flash® technology. It does require backend database support. http://www.adobe.com/products/adobeconnect.htm 32PMIGLC Symposium 2011 - Ciaramitaro

33. Web Conferencing Tools GOTO Meeting allows you to host web based conferences with up to 15 people. http://www.gotomeeting.com 33PMIGLC Symposium 2011 - Ciaramitaro

34. Web Conferencing Tools WebEx Web conferencing lets you connect in real time. WebEx combines desktop sharing through a web browser with phone conferencing and video. http://www.webex.com/ http://www.webex.com/ 34PMIGLC Symposium 2011 - Ciaramitaro

35. Web Conferencing Tools Fuze is a new web conferencing tools that allows teams to Collaborate with documents, video, images that is available on mobile devices or desktops. http://www.fuzemeeting.com/ 35PMIGLC Symposium 2011 - Ciaramitaro

36. Selecting the Right Web Conferencing Tools How many people will you meet with online? Different tools allow for different numbers of participants, up to about 1,000. Will you need to access your participants’ desktops via the tool? Again, this capability varies by Web conferencing application. Does the tool need to run over a browser like Internet Explorer—and do all your participants run this browser--or can it be access via the Web itself? Will you need video and camera capabilities? 36PMIGLC Symposium 2011 - Ciaramitaro

37. Other Uses of Social Media Vendor Research – Social media is a great way to do independent research on your vendors by seeing what other customers say about them. www.yelp.com http://www.customerlobby.com/ 37PMIGLC Symposium 2011 - Ciaramitaro

38. Other Uses of Social Media Employee Research – Social media is also commonly used to find out more information about individuals. – The majority of HR companies now perform a social media search on prospective employees. – As a project manager, this is an effective way to gain a better understanding of prospective team members. – As a project manager, this confirms the importance of building and maintaining a strong digital persona. 38PMIGLC Symposium 2011 - Ciaramitaro

39. Your digital footprint – easy to make - hard to shake! 39