1. 1 Matakuliah: G0374/Business Writing Tahun: September 2006 Memo Writing Pertemuan 13

2. 2 In-house documents Routine matters No courtesy titles (Mr/Mrs/Miss/Ms) No inside, return address, salutation or complimentary close The Characteristics

3. 3 The Purposes To inform of decisions, actions, etc. To request decisions, actions, etc. To provide information of any kind To remind someone of action which is required

4. 4 The Layout Subject Heading Main Body of Memo

5. 5 Subject Heading To From Subject Date ……………………………………………………… ……………………………………………………… ………………………………………………………

6. 6

7. 7 BODY OF MEMO –Introduction –Details –Response –Close

8. 8 Introduction Background information: * briefly give the reason for writing * refer to previous communication * who? what? where? when?

9. 9 Details Facts and figures: * logical sequences * separate into paragraphs – each one dealing with a separate aspect of the main theme

10. 10 Close A relevant one-liner