1. Utilities & Communications Maximizing ROI with a Utility GIS -- It's Not About a Pretty Map! Kecia Pierce Utilities Industry Manager

2. Page 2 Industry Studies Report….  An AM/FM/GIS System Has Benefit/Cost Ratio of 1:1  If Used To Automate Planning & Engineering Benefit/Cost Doubles to 2:1  If Create Common Database, Integrate & Provide Data to Enterprise Benefit/Cost Goes To 4:1  If Expand Network Model To Network Operations Benefit/Cost Ratio Goes Beyond Known Studies

3. Page 3  End-to-end GIS lifecycle management for distribution and transmission Utilities & Communications companies needs:  Job Management/Versioning  Design & Change Management  Design Analysis & Optimization  Landbase Creation & Maintenance  Service Analysis & Marketing  Mobile Support for Operations & Maintenance  Executive Analysis  Report & Plot Generation  Enterprise Integration Utility GIS

4. Page 4  Integrating GIS with other delivery systems is essential to  Staying competitive  Providing significant benefits  Maximizing your return on investment Enterprise Integration

5. Page 5 Business Benefits  Improved productivity –Enterprise system integration, improved work flows, improved user interfaces, data reliability, high performance, scalable  Better data –Data reliability, improved validation tools, data integration, real time data, improved crew safety  Improved data access –Open data, enterprise data integration, web enabled, centralised data and rules, real-time data  Reduced development & maintenance costs –Industry applications, configuration complemented with robust APIs, integration platform, standard Microsoft development environment (Oracle and Microsoft), reduced reliance on GIS vendor

6. Page 6 Business Benefits  Every Utility has different operating conditions that can affect the results of operational application/systems implementation and integration.  Local environments will affect the way systems are used and the extent of benefits achieved.  Every utility pursues different combinations of different activities to achieve similar levels of benefits. It is still instructive to understand what is happening at other utilities in order to see that significant benefits are possible.

7. Page 7 Understanding the ROI Curve Application of Network Model Benefit/Cost Factor Automated Mapping Enterprise Access Enterprise Operations Design/ Analysis Exponential ~4:1 ~2:1 ~1:1

8. Page 8 Understanding the ROI Curve Application of Network Model Benefit/Cost Factor Automated Mapping Enterprise Access Enterprise Operations Design/ Analysis ~2:1 ~1:1 Let’s Start Here Exponential

9. Page 9 900,000 Customer Utility One area of cost improvement with a fully-integrated graphical workorder design solution is in generalized capture costs per customer.  keeping in mind that cost is dependent on source materials, density, and other unique factors.

10. Page 10 FortisAlberta Designers use GIS to create work orders that generate corresponding work prints, material lists, and cost estimations. Benefits  By entering information at the time of creation and avoiding a duplicate as-built record process, they realized a 25% increase in productivity.  Their business cases have identified approximately $5M in benefits annually which, since January of 1995, are being realized. Elimination of “as-builts” drafting costs, 40 positions, $1.2M annually. Reduction of design costs, 20 positions, $1M annually. Simplified Symbology and Color Thematic maps, saves field staff $1M annually in ease-of-use, coloring of paper maps and facility management. Load flow & fuse coordination analysis, 2 man years of effort or $200K annually.

11. Page 11 Application of Network Model Benefit/Cost Factor Automated Mapping Enterprise Access Enterprise Operations Design/ Analysis ~4:1 ~2:1 ~1:1 Understanding the ROI Curve Exponential Now let’s move to here

12. Page 12 Enterprise Access

13. Page 13 Hawaii Electric Company Requirement  Transition Field From Paper to Geo-Mobile  Satisfy Demanding Field Users For Change Management  Move Beyond Field Map Viewing To Solutions  Automate Structure Inspection In Field & Office  Automate Recording/Submitting Inspections & Work Planning Benefits  Inspection Reports & Photos Captured Electronically  Increased The Number Of Inspections Per Inspector  Increased The Number Of Work-planning Documents Completed  Improved The Quality Of Inspection And Work- planning Documents  Provided More-efficient Communication With Other Departments

14. Page 14 Understanding the ROI Curve Application of Network Model Benefit/Cost Factor Automated Mapping Enterprise Access Enterprise Operations Design/ Analysis Exponential ~4:1 ~2:1 ~1:1 Further Up The Curve

15. Page 15 Critical Infrastructure Protection

16. Page 16 Critical Infrastructure Protection In Hawaii Requirements  Efficient Critical Infrastructure Protection  Geo-Location & Identification of Infrastructure  Electric  Environmental  Public  Businesses, banks, hospitals,  Related Location Information and spatial filters  Real-time access to information  Location awareness for Response units  Leverage spatial and location data in one CIP environment Benefits  Speed of decision making greatly enhanced  Response strategy identified quickly  Real-time adjustment of response resources  Integration disparate data types quickly and efficiently  Situation update is instant  Damage Assessment For Reimbursement  What Are The Key & Most Critical Infrastructure?  Immeasurable$$$

17. Page 17 Application of Network Model Benefit/Cost Factor Automated Mapping Enterprise Access Enterprise Operations Design/ Analysis Exponential ~4:1 ~2:1 ~1:1 It Get’s Even Better Understanding the ROI Curve

18. Page 18 Outage Analysis & Restoration Primary Secondary Service Customer Transmission Transformer Substation Generation Main Street Land Base  Effective, customer focused restoration planning  Faster determination of dispatch destinations  Revenue increase  Improved customer satisfaction

19. Page 19 Requirement  Deliver reliable power to > 500,000 customers  Operate in California’s volatile energy market  Provide competitively-priced power  Improve customer service by applying information technology to work processes Sacramento Municipal Utility District Benefits  Enhanced safety in field  Better crew response & productivity  Reduced outage durations  More efficient operations sustain flat/negative rate growth  Sustaining industry-leading 95% customer satisfaction rating

20. Page 20 Application of Network Model Benefit/Cost Factor Automated Mapping Enterprise Access Enterprise Operations Design/ Analysis Exponential ~4:1 ~2:1 ~1:1 Off The Curve! Understanding the ROI Curve

21. Page 21 Service Customer Main Street Land Base Mobile Workforce Management Crew Mgt & Auto Dispatch  Geographic crew monitoring with GPS  Optimized routing & Automatic Scheduling  Reduction in work assignment time  Reduction in crew driving times  Less clerical overhead & Lower service costs  Increased crew efficiency  Reduced overall crew costs

22. Page 22 Mobile Workforce Management Knoxville Utility Board Increased Wrench Time (Productivity)  No waiting in line for paper work orders  Start work remotely  Update orders on-site  Better route planning  Truck stock updated from field and replaced at night Decreased Back Office Support  No paper processing of orders  No keying of field updates into other systems  Less dispatcher/assigner/supervisor activity Better Resource Allocation  Best recommended unit to respond to real-time situations  Better productivity reports for workload analysis Job Related Information To Field Faster  Utility network information  Event information – where, who, what, priority, appt. time  Street network information – routing to next job

23. Page 23 Very Important…… We’re Way Beyond GIS!

24. Page 24 Summary  GIS is an enabling technology, not an end in itself  We must stop being GIS-centric, and extend ourselves to become Utility GIS application and enterprise-centric  Geospatial projects must prove ROI in fight for funds  Benefits increase as we expose data to enterprise  The broader the solution, the greater the benefits

25. Page 25 Questions…