1. Publieke dienstverlening rond de burger Walter Van Assche Luc Van Tilborgh Vlaamse Centrumsteden 28/06/2010 - Gent © fedict 2010. All rights reserved

2. The Belgian context  Belgium is a federal State  3 authorities at the same level  federal  3 Communities (language, person)  3 Regions  10 Provinces  589 municipalities AIM : e-government must enable one virtual government consistent to the customers with full respect for every single competency

3.  Total (E)-service solution around a model  (front-office, network, middleware, backoffice, people, skills, processes)  Transparent  Limit the administrative formalities  No extra cost  Authentic unique Data Source (Virtual Government)  Respect of Privacy  No digital divide Pre-agreed “E-Gov Principles”

4. FEDICT

5. The role of FEDICT FEDICT, an ‘horizontal’ Federal Public Service  Computerization of Belgian State –Develop & Implement e-gov strategy –Support Federal Public Services in their implementation –Develop & Implement Standards - Guidelines –Create and operate a common infrastructure –Manage the Inter-Gov Relationships –Help to develop customer-centric services that last  Computerization of Belgian Society  Belgium, ICT knowledge Region

6. Organisatie Fedict Fedict shared services Fedict select Supporting services

7. Stakeholders Klanten Leveranciers Partners Medewerkers Publieke opinie Beleid, regelgeving

8. Waarden Innovatie Loyaliteit Integriteit Proactiviteit Resultaatgerichtheid Collegialiteit Klantgerichtheid

9. Historiek 2001 n Fedict opgericht 2002 n Fedict operationeel 2002-3 n Informatisering van de Staat Implementatie eerste bouwstenenen realisaties van Fedict 2004 n Service-concept De bouwstenen worden vertaald naar diensten voor de klanten, geconcretiseerd in een dienstencatalogus. n Informatisering van de samenleving Stimuleren van de vraagzijde. 2005 n ICT-innovatie- en -kennisregio Fedict profileert België als ICT-innovatie en -kennisregio in het buitenland. n Information Security geïnitieerd 2006 n Integratie e-gov vzw 2007 n Matrixwerking Verticale competentiepools (directoraten-generaal) en horizontale programma’s (projecten en diensten). n Business Process Management BPM wordt een nieuwe ‘competence’ binnen Fedict. 2008 Reactualisatie en ‘verservicen’ van de bouwstenen Integratie ICT Shared Services en omdoping tot Fedict Shared Services E-gov vzw wordt Fedict Select

10. Evolutie Netwerkomgeving (Fedman) Transactieomgeving UME, FSB Authentieke bronnen Toegangs- en toepassingsomgeving Beveiligingsomgeving

11. Matrix Programma's Competence pools

12. Programmastruktuur Senior responsible owner PMT Projecten Services

13. Citizen Centricity COMMON BACK- OFFICE COMMON PROCESS FLOW COMMON KEY MODULES E- APPLICA TIONS TOOLS Mandates Attributes Delegation Roles

14. ONE COMMON BACK-OFFICE

15. SECURITY LAYER … Ministry A Ministry B Ministry C Ministry Z FEDMAN Federal Service Bus National Portal Website Building Blocks

16. Philosophy behind this model Layered model Open model enabled by open standards Authentic sources Unified identification system for citizen and companies Unique Key: generates link between all levels Public authorities keep control over their core products/services “identification of BE citizen” But leave the market free to develop the applications they need Government supplies toolbox and developers kit

17. Authentic Source Is the source of the information With respect of all laws on data protection Is accessible with the unique key of an object Citizen, enterprise, car,... Contains the data of that object Generally there are more authentic sources for one object Is under the responsability of an administration (distributed model) Collect, update, archive, make available

18. ONE UNIQUE ELECTRONIC KEY: THE BELGIAN eID

19. Purpose of the eID project Prove your identity Signature tool Provide an electronic identity card to the Belgian citizen that will allow them to authenticate themselves towards different applications and to place a digital signature

20. Electronic identity card (eID)  Children <12 years old  Foreign residents  Belgian citizens >12 years old

21. Chip content ID ADDRESS authentication digital signature RRN SIGN RRN SIGN RRN SIGN RRN SIGN PKIIDENTITY

22. Certificats Citizen’s certificates & keys Authentication Certificate & key pair (1024 bits) –provide strong authentication (access control) –web site authentication –single sign-on (login) –etc. Signature Certificate & key pair (1024 bits) –provide non repudiation (electronic signature equivalent to handwritten signature) –Document Signing –Form Signing –etc. AuthSign Citizen CA Belgium Root CA Crypt Citizen CA

23. LOTS OF e-APPLICATIONS

24. Lots of applications of the eID card student cards Healthcare e-commerce Driver’s license Proof of membership SSO, etc. Home banking

25. What can we do with the eID today?  Federal e-gov applications : Social Security: declaring employees status Mobility: requesting car license plates Online consultation of your National Register file (https://mijndossier.rrn.fgov.be)https://mijndossier.rrn.fgov.be VPN (teleworking) Online tax declaration e-notary: signing and deposit of purchase acts e-procurement e-invoicing for public sector etc.

26.  Regional applications: Flemish Parliament: submitting and electronically signing decrees, questions and resolutions Academy of Fine Arts Flemish Region: enrolment via eID Vlaamse Huisvestingsmaatschappij: enrolment via eID What can we do with the eID today?

27.  e-loket: Requesting certificates (vb. marriage, birth,...) Requesting change of address etc.  School enrolments  Enrolment/access to libriaries  Access to swimming pools  Access to container parks  Electronic declaration of death  etc.  Local applications:

28. Lots of TOOLS at your disposal

29. Quick Install 1. Install the eID software 2. Connect the card reader to the computer 3. Consult your data

30. http://www.belgium.be

31. 05/05/2009 | Bruxelles Direct access to more than 70 on-line transactions

32. eID Middleware Reading of the data – Certificates - Card & PIN

33. https://mondossier.rrn.fgov.be

34. www.checkdoc.be A website to verify whether Belgian identity documents are valid or not: passport identity card residence permit with chip Registration the first time Sources authentiques

35. sign.belgium.be Sign documents with eID Different source formats supported Generates signed PDF

36. Fiscality

37. eHealth

38. http://eid.belgium.be

39. http://map.eid.belgium.be

40. Lots of MODULES at your disposal

41. MODULES FAS: Federal Authentication Service via eID e-LOKET: Tool to allow municipalities to offer electronic services to its citizen in a secure way e-DEPOT: Service to allow notaries to faster register acts PersonService: Webservice to allow fast query about physical persons in the public registers DIGIFLOW: User interface the Public Sector uses to get access to the FSB IAM: Identity and Access Management MAGMA: Delegation of powers between two legal entities in order to allow the second to operate on-line transactions in the name of the first (accountants, social reprenstatives,...) e-PAYMENT: Service package to allow public authorities to introduce electronic transactions

42. Standard usage Standard Process Flows

43. Standard approach WEB FSB FEDMAN network Authentic Sources

44. Example1: citizen files a complaint “theft” e-FORM FAS FSB Police Ticket # Push e-LOKET

45. e-FORM FAS FSB FPS Economy Ticket # Push Example2: citizen requests a social tarrif e-LOKET Web Social Tarrif

46. Request about Company X FAS FSB VAT Pull Example3: civil servant verifies legal info about Company X for a tender DIGIFLOW Web Telemarc BNONSS

47. 05/05/2009 | Bruxelles Verification and updating of data FAS enterprise FSB Pull Example4: verify your own data CBE private CBE private search Crossroads bank for Enterprises

48. confirm FAS FPS Internal Affairs Example5: hospital declares a new birth eBirth Locality declare FAS FSB Hospital DB eBirth Hospital FPS Justice Orchestration (BPM) publish Social security Birth statistics (national and regional) Medical statistics Automatic rights granting

49. Open Approach WEB Application Federal Service Bus FEDMAN Federal Authentic Sources WEB Application Regional or Local SB Local or Regional Authentic Sources security + trust

50. Future developments

51. Identity and Access Management IDENTITY NAME DATE of BIRTH PLACE of BIRTH GENDER ADDRESS NATIONALITY FAMILY STATUS CEO of COMPANY LAWYER FATHER MEMBER OF SERVICE CLUB ACCOUNTANT MEMBER of BOARD SOCIAL SECURITY DRIVING LICENSE

52. IAM as a eGovernment catalizer “As Is” Strong Identification & Authentication Services Targeted User Management functionalities build within the context of 3 target groups (Civil servants, enterprises and citizens) Under construction Extended sets of functionalities organized as “Generic Services” –Extended Authentication, Attribute and Attribute collection workflow –Extended User and Role Management (Delegation, Mandates, etc.) Federal Governance Organization and Mechanisms Fedict as the Partner for International Exchanges (Belgian IDP Hub)

53. FEDICT FEDICT Fedict IAM as a “Hub” IAM hub SP FEDICT Applications Local repository Attribute collection workflows Authentic Sources USER/ROLE approver SP Application SP Application Authentic Sources USER IDP A National ID Persons IDP A National ID Enterprises EU country IDP’s IDP Social Security

54. Conclusion Common and secure back-office infrastructure Common electronic key Common rules of usage Common tools Common legislation BUT: No centralized system Full political liberty of development by ministry (but with accountability) Liberty of choice (HW-SW) Future proof BETTER SERVICE TO CITIZEN, ENTERPRISE and PUBLIC SECTOR CUSTOMERS

55. This is for Belgium, but what about the rest of Europe?

56. SECURITY LAYER FEDMAN Federal Service Bus National Portal Website … Ministry A Ministry B Ministry C Ministry Z Gateway to EU Region ARegion BRegion CRegion Z Municipality AMunicipality BMunicipality CMunicipality Z … … Country1 Country 2 Country3 Country X …

59. EU pilots that work on cross-border interoperability

60. Th@nk you! Luc Van Tilborgh Program manager AIM Maria-Theresiastraat 1/3 Bruxelles 1000 Brussel TEL +32 2 212 96 10 FAX +32 2 212 96 99 luc.vantilborgh@fedict.be www.belgium.be/fedict