1. Achieving Success Communicate with people E-mail, formal presentations, chatting Effective communication Connect the company Improve quality, responsiveness, innovation=> help of strong communication

2. What employers expect from you? 1) Organizing 2) Presenting 3) Listening to others 4) People from diverse backgrounds 5) Grammar & spelling 6) Communication technology 7) Ethics

3. Effective Communication Provide practical information Information- clear, convincing, accurate & ethical Highlight the most importan information Clearly state what you expect from audience members or what you can do for them Persuade others & offer recommendations

4. Communication in organizations Internal –external Formal: Downward, Upward & Horizontal Informal: Grapevine

5. Communication Process Sender- idea EncodingTransmitting Receiver Gets the Message Decoding Receiver Sends feedback

6. Globalization of business & increase in workforce diversity Differences among the people about; Age, gender, education, cultural background, religion, life experiences... People with different cultural backgrounds & life experiences

7. Valuable information in a job requires 1) Competitive insights 2) Customer needs 3) Regulations & guidelines Knowledge workers

8. Evolution of organization structures: Tall & Flatter & Flexible structures Organization Culture: Mixture of common values, traditions & habits that are shared by the people working in the organization

9. Organization Climate The physical and psychological atmosphere of the company. Open climates: Encourage honesty Feel free to admit their mistakes Express their opinions. Closed Climates: Just the opposite

10. Barriers of effective communication: 1) Distractions: Physical vs. Emotional 2) Information overload 3) Perceptual differences 4) Language differences 5) Restrictive environments 6) Deceptive tactics

11. Overcoming barriers I) Minimize distractions: - Reducing noise, interruption - Cell phone - Send fewer messages - Do NOT send uncessary messages or NOT send the right message to the wrong person - Emotionally charged situations

12. Overcoming barriers II) Adopt an audience-centered approach III) Work on your communication skills before you start your business career IV) Giving & responding to constructive feedback V) Being sensitive to business etiquette

13. Using technology to improve business communication 1) Voice technology 2) Virtual agents- Customer Service Departments 3) Mobile communication- Global Positioning System 4) Networking advances- Wireless networking, SMS

14. Making Ethical Communication Choices: “Knowing the difference between what you have a right to do and what is the right thing to do” Ethical Communication: includes all relevant information which is true in every sense and isn’t deceptive in any way.

15. Unethical Communication: 1) Plagiarism 2) Selective misquoting 3) Misrepresenting numbers 4) Distorting visual

16. Ethical Dilemma versus Ethical Lapses Ethical Dilemma: Choice between alternatives that may all be ethical and valid Ethical Lapse: Unethical and frequently illegal choice

17. Ensuring Ethical Communication Ethical individuals Ethical company leadership Appropriate policies & structures that support employees’ efforts to make ethical choices Code of Ethics Ethics Audits