1. Process Design/Management

2. Definition.... The Selection of inputs, operations, workflows and methods for producing goods and services. Inputs: –Mix of human skills –Raw materials –Equipment: workers vs. machines

3. When Decisions Arise New or modified product Revised competitive priorities Changing volumes Current performance inadequate Competitors have superior process New technology Change in cost/availability of inputs

4. What is a Layout? The Physical arrangement of centers of economic activity within a facility. A center can be anything that consumes space Four Choices What CENTERS? How much SPACE? How to CONFIGURE the space? WHERE to locate each center?

5. King Sooper’s Bakery

6. Layouts for Services RETAIL –Grocery –Dept. Store –Restaurant DISTRIBUTION & WAREHOUSE OFFICE –Bank –Corporate